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Piersland House Hotel

15 Craigend Road, Troon, South Ayrshire, KA10 6HD

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Access Guide

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Introduction

  • Services / facilities within the building include accommodation and a bar/restaurant.
  • Services / facilities within the grounds include lodges and cottages, outdoor seating, and gardens.

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Troon.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Troon.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 240cm x 500cm (7ft 10in x 16ft 5in).
    • The nearest designated bay is 16m (17yd 1ft) from the accessible entrance.
    • The furthest designated bay is 21m (22yd 2ft) from the accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is parking in front of the cottages and beside the lodges with surfaces of loose chippings or block paving.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 127cm (4ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 112cm (3ft 8in) wide.
    • There is a small raised threshold in the doorway.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located leading up to the entrance.
  • There is / are 6 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 116cm (3ft 10in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp or slope is 93cm (3ft 1in).

Outside Access (Garden Entrance)

  • This information is for the entrance located at the rear of the building, leading to the outdoor areas.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 116cm (3ft 10in) wide.

Reception

  • The desk is 32m (34yd 2ft) from the accessible entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk does not have a lowered section.
  • The lighting levels are bright.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the bar.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down to the rear bar and toilets.
  • The ramp or slope is moderate.
  • The ramp or slope is portable.
  • There is a level landing at the top of the ramp.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 100cm (3ft 3in).
  • There are steps to access this area / service.
  • The steps are located leading down to the rear of the building.
  • There is / are 3 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • The ramp or slope does bypass the steps.
  • There is not a standard and / or platform lift to access this service.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 24m (26yd 9in) from the accessible entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 12:00 - 14:30.
    • Monday 17:30 - 21:00.
    • Tuesday 12:00 - 14:30.
    • Tuesday 17:30 - 21:00.
    • Wednesday 12:00 - 14:30.
    • Wednesday 17:30 - 21:00.
    • Thursday 12:00 - 14:30.
    • Thursday 17:30 - 21:00.
    • Friday 12:00 - 14:30.
    • Friday 17:30 - 21:00.
    • Saturday 12:00 - 14:30.
    • Saturday 17:30 - 21:00.
    • Sunday 12:00 - 21:00.

Eating and Drinking (Red Bowl Restaurant)

  • The following information is for the restaurant/bar.
  • The bar does serve food.
  • Full table service is available.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 6m (6yd 1ft) from the accessible entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday Closed.
    • Tuesday Closed.
    • Wednesday Closed.
    • Thursday Closed.
    • Friday 12:00 - 14:30.
    • Friday 17:30 - 21:00.
    • Saturday 12:00 - 14:30.
    • Saturday 17:30 - 21:30.
    • Sunday 12:00 - 21:00.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 37 rooms in total.
    • There are 22 standard ground floor rooms.
    • There are 15 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 75m (82yd 1in) from the accessible entrance.
    • Some accessible rooms are located in a separate building from the main hotel.
    • There is not level access leading to the accessible room in a separate building.
  • Accessible Room View
    • The room number or room name viewed was 18.
    • The width of the door is 79cm (2ft 7in).
    • The height of the bed is 64cm (2ft 1in).
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 82cm (2ft 8in).
    • The door opens outwards.
    • The door weight is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 240cm x 210cm (7ft 10in x 6ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 48cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 73cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • It is tied up and out of reach(higher than 10cm (4") from floor).
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is flip down.
    • The flip down or fixed seat height is 46cm (1ft 6in).
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is fair.
    • The colour contrast between the internal hotel room door and wall is fair.
    • The colour contrast between the external ensuite door and wall is fair.
    • Lighting levels are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is fair.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 1.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is not level access to standard rooms on other floors.
    • Adjoining rooms are not available.
  • Comments View
    • Ground floor rooms are only available in the external lodges or cottages.
    • There are 15 hotel rooms on the first floor, 15 cottages and 7 lodges.

Level Change (Cottage Entrances)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the cottages from the car park.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 90cm (2ft 11in).
  • Comments View
    • There are some cottages with 1 medium step at the entrance.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services on the floors which are not accessible are hotel rooms.

Level Change (Garden)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down into the gardens.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.
  • There are steps to access this area / service.
  • The steps are located leading up to the garden from the front.
  • There is / are 4 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • The ramp or slope does bypass the steps.
  • Comments View
    • There are similar ramps leading into the rear of the garden from the cottages.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 69m (75yd 1ft) from the accessible entrance.
    • The accessible toilet is located down to the rear right of the building.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 76cm (2ft 6in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 145cm x 200cm (4ft 9in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.

Standard Toilet(s) (Reception)

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.