You are on Getting To The Hospital (Ards Community Hospital). Skip to the next section.

Getting To The Hospital (Ards Community Hospital)

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• By Road View
  • The postcode for sat nav is BT23 4AS.
    The hospital is located on Church Street.
    The hospital can be accessed via the A20 to the west, and via the A21 to the north and south.
  • There are several patient and visitor parking facilities located throughout the hospital grounds with Blue Badge bays.
• By Bus View
  • The nearest bus stop is located on Church Street.
    The services provided at this bus stop include the 5, 5d, 6b, 7, 7a, 9, 9b, 10, 206, 307a, 307b, 307c, 307d, 505, and 507.
  • There is not an onsite bus stop.
• By Underground View
  • The nearest train station is Bangor. The hospital is 5.3 miles from the train station.
• Useful Links View
  • For information on bus and train services please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on Bangor train station please click on the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Ards Community Hospital). Skip to the next section.

Getting Help and Assistance (Ards Community Hospital)

• To see the hospital map please click here (opens new tab).
• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• A limited number of mobility aids are available to help patients move around and include; wheelchairs, walking frames, hoist slings and crutches.
  To obtain mobility aids please contact a member of staff.

You are on Getting Around (Ards Community Hospital). Skip to the next section.

Getting Around (Ards Community Hospital)

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• Access View
  • There is step free access throughout the hospital.
  • There is a steep ramp, with handrails on both sides, for access to the Main Block from the Grant House via a link corridor.
  • There is a steep ramp, with handrails on both sides, for access to the Therapy Department from the Outpatients Entrance.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is carpet and vinyl.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in some corridors.
  • Seating is provided in some corridors.
  • There is high colour contrast between the walls and floor in the majority of corridors.
  • The lighting levels are varied.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the building.
  • The wayfinding signage does not include pictograms.
  • Dementia friendly signage is not provided.
  • Maps are provided at key intersections.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Waiting Room / Area (McQueen Home Waiting Area). Skip to the next section.

Waiting Room / Area (McQueen Home Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 5m from the McQueen Home entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is carpet.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 40cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Other Floors (Main Block Rear Stairs). Skip to the next section.

Other Floors (Main Block Rear Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which are easy to open to enter and exit the stairwell on the ground floor and on the first floor.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Other Floors (Main Block Right Side Stairs). Skip to the next section.

Other Floors (Main Block Right Side Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Other Floors (Grant House Stairs). Skip to the next section.

Other Floors (Grant House Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on the second floor.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Other Floors (Lough House Stairs). Skip to the next section.

Other Floors (Lough House Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Other Floors (McQueen Home Stairs). Skip to the next section.

Other Floors (McQueen Home Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.
• Comments View
  • There are two sets of identical stairs on both the left and right sides of the McQueen Home.

You are on Other Floors (Scrabo Children's Centre Stairs). Skip to the next section.

Other Floors (Scrabo Children's Centre Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift (Main Block Lift). Skip to the next section.

Lift (Main Block Lift)

• There is a lift for public use.
• The lift is located ahead as you enter the Main Block.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the Main Block entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 155cm x 227cm (5ft 1in x 7ft 5in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Grant House Left Lift). Skip to the next section.

Lift (Grant House Left Lift)

• There is a lift for public use.
• The lift is located to the left as you enter via the Grant House entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 3m (3yd 10in) from the Grant House entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 130cm x 266cm (4ft 3in x 8ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Grant House Right Lift). Skip to the next section.

Lift (Grant House Right Lift)

• There is a lift for public use.
• The lift is located to the right as you enter via the grant house entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 4m (4yd 1ft) from the grant house entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 134cm x 234cm (4ft 5in x 7ft 8in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls are in between 84cm to 98cm high.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Lough House Lift). Skip to the next section.

Lift (Lough House Lift)

• There is a lift for public use.
• The lift is located on the right side of the Lough House entrance lobby.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the Lough House entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 109cm x 139cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Scrabo Children's Centre Lift). Skip to the next section.

Lift (Scrabo Children's Centre Lift)

• There is a lift for public use.
• The lift is located in front and to the right as you enter the Scrabo Children's Centre.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the Scrabo Children's Centre entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 150cm x 235cm (4ft 11in x 7ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift was being used for storage.

You are on Amenities (Ards Community Hospital). Skip to the next section.

Amenities (Ards Community Hospital)

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• Shops and Services View
  • The shops/services available include; a coffee shop.
• ATM Machines View
  • There is not an/are not ATM machine(s) available.
• Pay Phones and Charging Points View
  • Pay phones are not available.
  • Phone charging points are not available.
• Public WiFi View
  • Free public WiFi is available.
  • Free public WiFi is available throughout the hospital grounds.
• TV Pre-Payment Machines View
  • There are no TV pre-pay machines for patients.