You are on Getting To (Urgent Care Centre). Skip to the next section.

Getting To (Urgent Care Centre)

• The most accessible route from the Emergency Department Entrance Blue Badge Parking has a pedestrian crossing, a dropped kerb with tactile paving, step-free level access and bollards.
• View further information about parking at the hospital (opens new tab).
• Access to Urgent Care Centre is via the Emergency Department Entrance.
• There is a drop-off point at this entrance.
• View further information about entrances (opens new tab).
• Urgent Care Centre is located on level 1, below the Emergency Department.
• Urgent Care Centre is approximately 15m from the Acute Services Block Wards D, E and F Lifts.
• Enter through the Emergency Department entrance and turn right at the reception desk.
  Take the doors on the right to access the lifts.
  Take the lifts to level 1 and turn left and continue ahead.
  The entrance to the Urgent Care Centre is on the right.
• Internally the most accessible route has a lift, doors permanently held open and step-free level access.
• Some flooring along the route is shiny.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab).

You are on Outside Access (Emergency Department Entrance). Skip to the next section.

Outside Access (Emergency Department Entrance)

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• Entrance Details View
  • This information is for the entrance located on the rear left side of the hospital grounds.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 136cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 82cm (2ft 8in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 168cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 178cm.

You are on Hospital Parking (Emergency Department Entrance Blue Badge Parking and Drop Off Point). Skip to the next section.

Hospital Parking (Emergency Department Entrance Blue Badge Parking and Drop Off Point)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the Emergency Department entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted but have no markings.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 473cm (7ft 7in x 15ft 6in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located on the right side of the parking area.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the Emergency Department entrance.
• Comments View
  • There is a maximum waiting time of 20 minutes within the Blue Badge parking bays.

You are on Lift (Acute Services Block Wards D, E and F Lifts). Skip to the next section.

Lift (Acute Services Block Wards D, E and F Lifts)

• There is a lift for public use.
• The lift is located on the rear right side of the Acute Services blocks.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 175m (191yd 1ft) from the Critical Care Complex and Acute Services Block entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are L1, L2, L3, L4, L5 and L6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 155cm x 137cm (5ft 1in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal lift controls are between 88cm to 119cm high.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Department / Service (Urgent Care Centre). Skip to the next section.

Department / Service (Urgent Care Centre)

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• Location and Access View
  • Urgent Care Centre is located on level 1.
  • View information on opening times.
  • There is written text signage on or near the door.
  • There is step-free level access via lift into this area.
  • There is an intercom at a height of 136cm.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 163cm.
  • There is a push pad or push button to exit at a height of 110cm.
• Getting Around View
  • There is step-free level access throughout.
  • Access throughout may include doors permanently held open and automatic doors.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • There is no (or very little) background noise in this area.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
• Facilities and Services View
  • There are 10 consultation/medical rooms available.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • The hoist is powered overhead.
  • The following facilities are available for patients: toilets with adaptations.

You are on Toilet and Changing Facilities (Urgent Care Centre). Skip to the next section.

Toilet and Changing Facilities (Urgent Care Centre)

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located along the department corridor .
  • The transfer space varies between left and right in the toilets with adaptations.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located inside the toilet with adaptations that is nearest to the reception desk.

You are on Reception (Urgent Care Centre). Skip to the next section.

Reception (Urgent Care Centre)

• The reception is located on the right when entering the Urgent Care Centre.
• The distance from the Urgent Care Centre entrance is 2m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is a lowered section at the desk.
• The height of the lowered section is 74cm.
• The reception has glazed screens.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The seating is fixed.

You are on Seating Area (Sub Wait). Skip to the next section.

Seating Area (Sub Wait)

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• Location and Access View
  • The sub wait area is located on the right of the department corridor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests and chairs with armrests.
  • The chairs are fixed.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The sub wait area is used for patients that are sent from the X-Ray Department.

You are on Consultation / Medical Room (Resus). Skip to the next section.

Consultation / Medical Room (Resus)

• There is 1 consultation/medical room available.
• The room surveyed was; Resus .
• The room is located at the rear left of the department corridor.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open inwards.
• The width of the opening is 174cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 194cm.
• The hoist is powered overhead and accesses the treatment table.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on Consultation / Medical Room (Eye Room). Skip to the next section.

Consultation / Medical Room (Eye Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Eye Room.
• The room is located at the rear left of the department corridor.
• The most accessible route to the room has doors permanently held open and step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 192cm.
• Seating available in the room includes: chairs without armrests and stools.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lighting levels are adjustable.

You are on Consultation / Medical Room (Consult/Exam 1). Skip to the next section.

Consultation / Medical Room (Consult/Exam 1)

• There are 4 consultation/medical rooms available.
• The room surveyed was; Consult/Exam 1.
• The room is located at the rear left of the department corridor.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens inwards.
• The width of the opening is 88cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 191cm.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on Consultation / Medical Room (IV Antibiotics Area). Skip to the next section.

Consultation / Medical Room (IV Antibiotics Area)

• There is 1 consultation/medical room available.
• The room surveyed was; IV Antibiotics Area.
• The room is located in the treatment area.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is step-free level access into the room.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs with armrests.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Consultation / Medical Room (Triage 2). Skip to the next section.

Consultation / Medical Room (Triage 2)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Triage 2.
• The room is located on the left of the department corridor.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on Consultation / Medical Room (Consultation/Treatment Bays). Skip to the next section.

Consultation / Medical Room (Consultation/Treatment Bays)

• There are 7 consultation/medical rooms available.
• The room surveyed was; Consultation/Treatment Bay 5.
• The room is located at the rear of the department.
• The most accessible route to the room has doors permanently held open and step-free level access.
• There is step-free level access into the room.
• The width of the opening is 232cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 185cm.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located ahead when entering the department.
  • The distance from Urgent Care Centre entrance is 8m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 86cm (from the side of the toilet pan).
  • There is a push button flush in the centre of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 104cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 99cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser is 105cm from the floor.
  • There is not a hand dryer.
  • There is a push button emergency alarm.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 102cm and 138cm from the floor.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.