You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Chaffinch Ward, Administration.

You are on Getting Here (Bethlem Royal Hospital). Skip to the next section.

Getting Here (Bethlem Royal Hospital)

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• By Road View
  • Bethlem Royal Hospital is located to the South of Beckenham just off the A232 (Wickham Road). The hospital site can be accessed from the west and Croydon via the A23 and A232 and from the East and M25 via the A21 and A232.
  • The Hospital has areas of parking located outside all services. Please see specific service guides for more detailed information.
• By Bus View
  • The nearest bus stop is Bethlem Royal Hospital located on Monks Orchard Road and approximately 160 metres from the main hospital entrance. The number 356 service stops here.
• By Train View
  • The nearest train station is Eden Park which is approximately 0.7 miles away (2 min drive). The station is accessed via Monks Orchard Road and Upper Elmers End Road.
• Useful Links View
  • The following link is for Traveline Journey Planner.
  • To view the web page described above click here (opens in new tab).

You are on Opening Times (Visiting Times - Chaffinch Ward). Skip to the next section.

Opening Times (Visiting Times - Chaffinch Ward)

• Monday 13:30 - 17:30.
• Tuesday 13:30 - 17:30.
• Wednesday 13:30 - 17:30.
• Thursday 13:30 - 17:30.
• Friday 13:30 - 17:30.
• Saturday 13:30 - 17:30.
• Saturday 10:00 - 12:00.
• Sunday 10:00 - 12:00.
• Sunday 13:30 - 17:30.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Eden Park.

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• Comments View
  • Click here for access information of the overall hospital grounds.
  • Click here for details of the parking available within the hospital
  • The bus stop on Monks Orchard Road is within 150m of the main entrance gate and the main reception.
  • The other buildings are spread across a very large site, up to 800m from the main entrance gates.

You are on Parking (Monks Orchard House). Skip to the next section.

Parking (Monks Orchard House)

• The venue does have its own car park.
• Parking is free for all users.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 1 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 500cm x 440cm (16ft 5in x 14ft 5in).
• The nearest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb between the car park and the venue.
• The dropped kerb does have tactile paving.
• There is a road to cross between the car park and the entrance.
• The road is generally quiet.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• There is an intercom at this entrance.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are heavy.
• The width of the door opening is 90cm (2ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 90cm (2ft 11in).
• Comments View
  • The intercom is 150cm high.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the entrance.
• The ramp or slope is permanent.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 4m (4yd 1ft) from the the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the desk/counter.

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• Comments View
  • There is also a window with a speaking grille in the lobby between the two sets of doors.

You are on Outside Access (Chaffinch Ward Entrance). Skip to the next section.

Outside Access (Chaffinch Ward Entrance)

• This information is for the entrance located in the foyer.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 78cm (2ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 79cm (2ft 7in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are medium.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 5m from the main entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Chairs with armrests are not available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • The stairs are located through the secured door to the left of the reception area as you enter.
  • The stairs are approximately 10m from the main entrance.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of the reception.
• The lift is approximately 16m (17yd 1ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 85cm (2ft 9in).

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• Comments View
  • The lift was out of service at the time of our visit (March 2017) and a repair date was not known.
  • Please contact the venue before visiting if lift access is required.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no and pictorial signage on or near the toilet door.
  • This accessible toilet is located through the secured door at the rear of the foyer.
  • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 200cm x 178cm (6ft 7in x 5ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 127cm (4ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is push.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a push button alarm in this cubicle.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 106cm (3ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is fair.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The wards were not surveyed.
• The accessible toilet is available to visitors at the discretion of staff.
• Alternative standard toilets are available in the Museum of the Mind or the Community Centre.
• Please see the guides to these buildings for details.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level (unknown at time of research).
• There are mobility aids available.
• The mobility aids available include mobile hoists, wheelchairs, shower chairs, commodes, walking sticks, walking frames, hoist slings and adjustable beds.
• To obtain mobility aids please contact reception.

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• Comments View
  • Hearing Loops are available on request.
  • Interpreters are available on request.
  • There are a number of policies specifically relating to safeguarding of vulnerable adults and children, as well as infection control policies.
  • Please contact the health and safety clinical advisors for further information on the hospital.
  • There is a cashpoint on-site.