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Ladywell Unit

University Hospital Lewisham, Lewisham High Street, Lewisham, SE13 6LW

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Access Guide

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Introduction

  • Services / facilities within the building include 7 wards, outpatients and a cafe.
  • Services / facilities within the grounds include a secure garden.
  • Comments View
    • The Ladywell Unit includes a Psychiatric Intensive Care Unit (PICU) Ward for men and women, aged 18-65, requiring intensive psychiatric care.
    • It also provides short-stay intensive assessment and treatment for people with acute mental illness who have been referred from other inpatient services. .
    • This service is for people who live in the London Borough of Lewisham.
    • Some wards have visiting times which may vary from the standard times - please contact the unit for details.

Opening Times (Visiting Times)

  • Monday 14:00 - 17:00.
  • Monday 18:30 - 20:00.
  • Tuesday 14:00 - 17:00.
  • Tuesday 18:30 - 20:00.
  • Wednesday 14:00 - 17:00.
  • Wednesday 18:30 - 20:00.
  • Thursday 14:00 - 17:00.
  • Thursday 18:30 - 20:00.
  • Friday 14:00 - 17:00.
  • Friday 18:30 - 20:00.
  • Saturday 14:00 - 17:00.
  • Saturday 18:30 - 20:00.
  • Sunday 14:00 - 17:00.
  • Sunday 18:30 - 20:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Ladywell.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located near the entrance to the hospital, just off Lewisham High Street.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 450cm (11ft 10in x 14ft 9in).
    • The nearest Blue Badge bay is 100m (109yd 1ft) from the Ladywell Unit.
    • The furthest Blue Badge bay is 140m (153yd 4in) from the Ladywell Unit.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.
  • Comments View
    • Blue Badge holders are permitted free parking for 4 hours.
    • There are other car parks around the hospital which include Blue Badge bays.
    • The car park immediately outside the Ladywell Unit is for staff only.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 96cm (3ft 2in) wide.
  • Comments View
    • The door is unlocked by reception after making contact via the intercom.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are not trained to use the system.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is carpet and vinyl/laminate.
  • The lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG,G,1,2,3,4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • The main stairs, off the lift lobby, go from floors G-1-2-3-4.
    • There are separate, similar stairs off the waiting area down to the LG floor.

Lift

  • There is a lift for public use.
  • The lift is located in the lift lobby off the waiting room.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG,G,1,2,3,4.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are two lifts in the lift lobby.
    • The lift described is the right hand lift.
    • The left hand lift is larger and suitable for goods and trolleys.
    • It covers floors G-1-2-3 only.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 4m from the main entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 92cm (3ft).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.
  • Comments View
    • This room is mainly for visitors waiting for ward visiting times.
    • The waiting area opens onto the cafe where there are also vending machines.

Eating and Drinking (Tea Bar)

  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 10m (10yd 2ft) from the main reception.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • The type of food served here is drinks, sandwiches and confectionery.
  • Comments View
    • The cafe is located on the ground floor, next to the waiting area.
  • Opening Times View
    • Monday 10:00 - 15:00.
    • Tuesday 10:00 - 15:00.
    • Wednesday 10:00 - 15:00.
    • Thursday 10:00 - 15:00.
    • Friday 10:00 - 15:00.
    • Saturday Closed.
    • Sunday Closed.

Outside Access (Access to Garden)

  • This information is for the entrance located from the waiting room/ cafe area to the secure garden.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 85cm (2ft 9in) wide.

Level Change (Garden)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the corner of the waiting room.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 130cm (4ft 3in).
  • The ramp or slope does bypass the step(s).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left of the ramp.
  • There is / are 2 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The lighting levels at the steps are bright.

Waiting Room / Area (Level 3)

  • The vending machine controls are not within 120cm (4ft) from floor level.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.
  • Comments View
    • There is a similar waiting area outside the wards on level 2.
    • There are also chairs with armrests outside the entrance to the Psychological Therapies Services on level 4.

Outside Access (Ward Entrances)

  • This information is for the entrance located from the foyer areas on each floor.
  • There is level access into the venue.
  • Level access is via lift.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 87cm (2ft 10in) wide.
  • Comments View
    • The picture shows the entrance to the Jim Birley Unit of Evans Ward on Level 3.
    • There are similar entrances to all the other wards.

Reception (Triage Ward Level 1)

  • The desk is 8m (8yd 2ft) from the lift.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is not generally staffed.
  • The lighting levels are low.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Level Change (Outpatients)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the ground floor lift lobby towards outpatient reception.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 123cm (4ft).

Reception (Outpatient)

  • The desk is 25m (27yd 1ft) from the main entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the desk.

Waiting Room / Area (Outpatient)

  • There is a waiting room / area.
  • The waiting room / area is 10m (10yd 2ft) from the outpatients reception.
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • There is room for a wheelchair user to manoeuvre.
  • The type of flooring is vinyl.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The room does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are bright.

Accessible Toilet (Outpatients)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located opposite outpatient reception.
    • This accessible toilet is approximately 4m (4yd 1ft) from the outpatient reception.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 210cm x 210cm (6ft 11in x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 109cm (3ft 7in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 117cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • The emergency alarm is a push button, next to the door.

Accessible Toilet (Waiting Room/Cafe)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located at the rear of the waiting room, to the right of the café counter.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 180cm x 200cm (5ft 11in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is sensor.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is not a soap dispenser.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 85cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Changing Facilities View
    • The height of the baby change table once extended is 82cm (2ft 8in).
  • Comments View
    • The emergency alarm in the room is a push button, near to the baby change unit.

Standard Toilet(s) (Waiting Room/ Cafe)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located off the café/ waiting room.
    • The shared toilet(s) is/are approximately 14m (15yd 11in) from the main entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are bright.
  • Comments View
    • There is an additional standard toilet in the outpatients area, opposite outpatients reception.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are available in Braille on request, large print on request, Makaton on request and different languages on request.
  • Water bowls for assistance dogs are available.
  • Staff who speak different languages are generally on duty.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • A member of staff trained in Makaton is not generally on duty.
  • A raised or tactile plan of the building is not available on request.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.