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Chronic Fatigue Research and Treatment Unit

Maudsley Hospital, De Crespigny Park, London, SE5 8AZ

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Access Guide

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Introduction

  • Comments View
    • The Chronic Fatigue Research and Treatment Unit is located on the first floor of Mapother House.
    • The unit is also the location of the Psychosexual Service.

Getting Here (Maudsley Hospital)

  • By Road View
    • Maudsley Hospital is located in Camberwell, South London just off Denmark Hill. It is approximately 0.6 km from the A202 (Peckham Road) which gives access to the A3 and A23 to the West and the A2 and 20 to the East.
    • The Hospital has its own car park which is located at the front of the hospital. Blue Badge bays are available.
  • By Bus View
    • The nearest bus stop is Kings College (Stop A) which is located on Denmark Hill and is approximately 90 metres from the main hospital entrance. Services that stop here are the 42, 68, 468 and N68.
  • By Train View
    • The nearest train station is Denmark Hill approximately 200 metres away located to the South of the hospital site.
  • By Underground View
    • The nearest tube station is Brixton, approximately 2.3 km away via Denmark Hill, Cold Harbour Lane, Lilford Road and Brixton Road.
  • Useful Links View

Opening Times

  • Access is by appointment only.

Location

  • The venue is situated within the centre of the borough.
  • This venue is situated in Southwark.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Denmark Hill.
  • The nearest underground station is Brixton.

Parking (Mapother House Staff / Blue Badge Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 4 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 200cm x 400cm (6ft x 13ft).
    • The nearest designated bay is 13m (14yd 8in) from the main entrance.
    • The furthest designated bay is 30m (32yd 2ft) from the main entrance, using the ramp.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.
  • Comments View
    • Although this car park is intended for staff and Blue Badge holders, it is not monitored and the Blue Badge bays are generally used by non-Blue Badge holders.
    • At the time of our visit (January 2014) there were proposals to install barriers to the car park to restrict usage to staff only and the number of Blue Badge bays may change.
    • There are two public on-street Blue Badge bays on De Crespigny Park near the junction with Denmark Hill.
    • The bays are 200 x 500 cm.
    • Other parking bays on the street are pay and display.
    • It is approximately 100m from Mapother House to the main hospital car park general parking area.
    • It is over 200m from the Blue Badge bays in the main car park to Mapother House.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 165cm (5ft) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 116cm (3ft) wide.
  • Comments View
    • The outer door is operated by staff security fob or by the reception of the department contacted via the intercom.
    • There is not a button to contact the BRC marked on this intercom.
    • The second door is operated automatically by movement sensor.
    • Both doors are operated by movement sensor to exit the building.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right of the main entrance and after the second doors.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp or slope does bypass the steps.
  • There are steps to access this area / service.
  • The steps are located to the left of the main entrance.
  • There is / are 2 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on the right going up.

Other Floors (Main Stairs)

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • The stairs are located to the right of the entrance foyer.
    • The stairs are approximately 5m from the main entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Front Lift)

  • There is a lift for public use.
  • The lift is located to the left of the main entrance corridor.
  • The lift is approximately 6m (6yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 117cm x 215cm (3ft 10in x 7ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • This lift can be used to access all service except for the level access route to Southwark CAMHS on level 1A. Please use the rear lift for this service.
    • At the time of our visit (March 2017) this lift was temporarily out of service.
    • The rear lift can be used as an alternative.

Lift (Rear Lift)

  • There is a lift for public use.
  • The lift is located to the left after the third set of doors from the main entrance.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-1A-2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 124cm (4ft 1in).
  • The dimensions of the lift are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The highest button is 138cm.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • On level 1A (for Southwark CAMHS) there is a separate rear exit from the lift.
    • On the other floors entry and exit is through the same door.

Outside Access (Chronic Fatigue Unit Entrance)

  • This information is for the entrance located on the first floor landing of Mapother House.
  • There is level access into the venue.
  • Level access is via lift.
  • There is an intercom at this entrance.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 80cm (2ft 7in).
  • Comments View
    • The door is opened in person by a member of staff after making contact via the intercom.
    • The intercom is 145cm high.

Reception

  • The reception desk is 6m (6yd 22in) from the unit entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low in height.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • Comments View
    • Staff would normally come out of the office to greet patients.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the unit entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 74cm (2ft 5in).
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There are 10 consultation/treatment rooms available.
  • The room surveyed was Physiotherapy Room.
  • The consultation / treatment room is 15m (16yd 15in) from the unit entrance.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 89cm (2ft) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is adjustable.
  • All chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • Lighting levels are medium.
  • Comments View
    • Other consultation rooms are furnished with tables and chairs for counselling/ consultations.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the right of the main corridor.
    • This accessible toilet is approximately 22m (24yd 2in) from the unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is light.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 180cm x 280cm (5ft 11in x 9ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 106cm (3ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is not a mirror.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 125cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the right of the main corridor, opposite the reception.
    • The shared toilet(s) is/are approximately 4m (4yd 1ft) from the unit entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, shower chairs, commodes, walking sticks, walking frames, hoist slings and adjustable beds.
  • To obtain mobility aids please contact reception.
  • Comments View
    • Hearing Loops are available on request.
    • Interpreters are available on request.
    • There are a number of policies specifically relating to safeguarding of vulnerable adults and children, as well as infection control policies.
    • Please contact the health and safety clinical advisors for further information on the hospital.
    • There is a cashpoint within King's Hospital, 100m from the main reception.