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Main Entrance Building

Maudsley Hospital, Denmark Hill, London, SE5 8AZ

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Access Guide

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Introduction

  • Services / facilities within the building include the main reception and waiting area, Trust HQ, cashier's counter, general admin office counter, Mental Health Act Office suite, training rooms, restaurant, Eileen Skellern House, Middle House, Aubrey Lewis House.

Getting Here (Maudsley Hospital)

  • By Road View
    • Maudsley Hospital is located in Camberwell, South London just off Denmark Hill. It is approximately 0.6 km from the A202 (Peckham Road) which gives access to the A3 and A23 to the West and the A2 and 20 to the East.
    • The Hospital has its own car park which is located at the front of the hospital. Blue Badge bays are available.
  • By Bus View
    • The nearest bus stop is Kings College (Stop A) which is located on Denmark Hill and is approximately 90 metres from the main hospital entrance. Services that stop here are the 42, 68, 468 and N68.
  • By Train View
    • The nearest train station is Denmark Hill approximately 200 metres away located to the South of the hospital site.
  • By Underground View
    • The nearest tube station is Brixton, approximately 2.3 km away via Denmark Hill, Cold Harbour Lane, Lilford Road and Brixton Road.
  • Useful Links View

Opening Times

  • Opening times of services within the building will vary. Please see individual service guides for more details.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Denmark Hill.
  • The nearest underground station is Brixton.

Parking (Main Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located true.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 350cm (13ft 1in x 11ft 6in).
    • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance, using the ramp.
    • The furthest Blue Badge bay is 48m (52yd 1ft) from the main entrance, using the ramp.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The car park does not have a height restriction barrier.
    • There is a designated drop off point.
    • The drop off point is located to the left of the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • The Blue Badge bays are located outside the Main Entrance Building, separate from the main pay and display section of the car park.
    • Blue Badge parking is limited to two hours.
    • Blue Badge holders can refund parking vouchers at the main reception.
    • Each of the bays has a lockable post which is opened by a member of the reception staff on request.
    • Reception can be contacted on 020 3228 2135.
    • Visitors may wait in the drop-off area whilst waiting for staff.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 148cm (4ft 10in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 163cm (5ft 4in).
  • Comments View
    • The automatic doors are operated by movement sensor, or may be held open.
    • The intercom is 130cm high.
    • It is only used outside of normal hours if the outer doors are closed.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right of the main entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp or slope does bypass the steps.
  • There are steps to access this area / service.
  • The steps are located to the left of the main entrance.
  • There is / are 4 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • There is a handrail to both sides of the ramp.
    • There is tactile paving at the top and bottom of the stairs.

Outside Access (Rear Entrance)

  • This information is for the entrance located at the rear of the building, within the hospital grounds.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 120cm (3ft 11in).
  • Comments View
    • The automatic doors operate by movement sensor.
    • This entrance is located in the covered walkway that leads from the hospital grounds past Felix Post Centre. It opens into the end of the main ground floor corridor, near to the entrance to Aubrey Lewis House.

Level Change (Rear Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (Side Entrance)

  • This information is for the entrance located from the hospital grounds into the main corridor.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 128cm (4ft 2in).
  • Comments View
    • Although this entrance has a steep ramp and no level landing it is signposted from the hospital grounds as an accessible route back to the main entrance.

Level Change (Side Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 130cm (4ft 3in).

Reception

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • This reception desk is the main point of contact for information.
    • Staff here have the keys to the barriers on the designated Blue Badge parking bays and also the platform lift to the lower ground floor.
    • There is a lowered writing surface section.
    • This is located to the rear of the reception desk, within the secure waiting area.
  • Opening Times View
    • The venue is open 24hrs.

Waiting Room / Area (Main Foyer)

  • There is a waiting room / area.
  • The waiting room / area is 8m (8yd 2ft) from the main entrance.
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 95cm (3ft) wide.
  • There is room for a wheelchair user to manoeuvre.
  • The type of flooring is vinyl.
  • Chairs with armrests are available.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The room does not have background music playing.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • There is space for an assistance dog to rest.
  • Lighting levels are bright.
  • Comments View
    • The waiting area is to the right of the main reception desk.
    • The security barrier into the waiting area is released by reception staff on request.
    • To exit the lock is released by push button. The button is within reach of a wheelchair user.
    • Outside of this waiting area, there are two flip-down seats to the left of the entrance foyer, in the lift lobby.

Inside Access

  • There is not level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Level Change (Main Corridor Internal Ramp)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the main corridor, between the reception and the wards/ services.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The handrail(s) is/are on both sides.

Counter (Cashiers)

  • The counter is 15m (16yd 15in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is high.
  • There is a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are bright.
  • Opening Times View
    • Monday 09:30 - 11:50.
    • Monday 13:30 - 15:50.
    • Tuesday 09:30 - 11:50.
    • Tuesday 13:30 - 15:50.
    • Wednesday 09:30 - 11:50.
    • Wednesday 13:30 - 15:50.
    • Thursday 09:30 - 11:50.
    • Thursday 13:30 - 15:50.
    • Friday 09:30 - 11:50.
    • Friday 13:30 - 15:50.
    • Saturday Closed.
    • Sunday Closed.

Counter (General Admin Office)

  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is low.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are bright.
  • Comments View
    • Vouchers for the inter-hospital bus service are obtained from this counter.
  • Opening Times View
    • Monday 08:30 - 16:30.
    • Tuesday 08:30 - 16:30.
    • Wednesday 08:30 - 16:30.
    • Thursday 08:30 - 16:30.
    • Friday 08:30 - 16:30.
    • Saturday Closed.
    • Sunday Closed.

Other Floors (Foyer Stairs)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • The stairs are located to the left and right of the entrance foyer.
    • The stairs are approximately 4m from the main entrance.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • There are two flights of stairs, which are a mirror image of each other. The left flight has the handrail to the right, the right flight has the handrail to the left.
    • The lift overcomes the stairs.
    • The Trust HQ Offices are located on the first floor.

Lift (Main Foyer Lift)

  • There is a lift for public use.
  • The lift is located to the left of the main entrance foyer.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 97cm (3ft 2in).
  • The dimensions of the lift are 113cm x 140cm (3ft 8in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • The lift has a powered door which opens automatically.
    • At ground floor level there is a short, moderate ramp to enter the lift.

Accessible Toilet (Main Ground Floor Corridor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is located to the left of the main ground floor corridor, off the lobby with the standard toilets. From the reception, the toilets are located after the ramp on the main corridor.
    • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 177cm x 165cm (5ft 10in x 5ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is not a mirror.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 123cm (4ft).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 115cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are poor.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 106cm (3ft 6in).
  • Comments View
    • At the time of our visit (March 2017) floor manoeuvring space dimensions were reduced to 70 x 75cm by a large bin fixed to the right hand wall.
    • This accessible toilet and the standard toilets are located off a lobby from the main corridor.
    • The lobby has a heavy inwards opening (push) door.

Accessible Toilet (Lower Ground Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the lower ground floor, through the double doors to the right of the reception desk. Although the public are allowed to use this toilet, the doors have to be opened by staff security fob.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 150cm x 290cm (4ft 11in x 9ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a push button alarm in this cubicle.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 126cm (4ft 2in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Level Change (Lower Ground Floor)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located after the double doors from the reception.
  • There is/are 5 step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • The lighting levels at the step(s) are bright.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Stair Lift to Lower Ground Floor)

  • There is a lift for public use.
  • The lift is located in the corridor to the right of the main reception.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • The lift is a stair lift.
  • The floors which are accessible by this lift are LG-G.
  • The platform lift accesses a small level change.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 80cm x 105cm (2ft 7in x 3ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • Comments View
    • The platform barriers raise automatically.
    • When the ramp is at its lower level, there is a short, moderate ramp from the floor to the platform.
    • Reception staff hold the keys and will operate the lift.

Accessible Toilet (First Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the first floor landing.
    • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 207cm x 225cm (6ft 9in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 136cm (4ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • This toilet is available for public use, although it is not signposted on the ground floor.

Standard Toilet(s) (Main Corridor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the lobby to the left of the main corridor.
    • The female and male toilets are approximately 25m (27yd 1ft) from the main entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are low.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on the first floor landing.
    • The shared toilet(s) is/are approximately 8m (8yd 2ft) from the lift.
    • Inside the venue, there is level access to the shared toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Comments View
    • These toilets are located with an accessible toilet from a lobby of the main ground floor corridor.
    • The lobby has a heavy inward opening door.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, shower chairs, commodes, walking sticks, walking frames, hoist slings and adjustable beds.
  • To obtain mobility aids please contact reception.
  • Comments View
    • Hearing Loops are available on request.
    • Interpreters are available on request.
    • There are a number of policies specifically relating to safeguarding of vulnerable adults and children, as well as infection control policies.
    • Please contact the health and safety clinical advisors for further information on the hospital.
    • There is a cashpoint within King's Hospital, 100m from the main reception.