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Outpatients Cafe

Maudsley Hospital, Denmark Hill, London, SE5 8AZ

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Access Guide

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Introduction

  • Comments View
    • The cafe is located off the waiting area in the outpatients building, where there are also accessible and standard toilets.

Getting Here (Maudsley Hospital)

  • By Road View
    • Maudsley Hospital is located in Camberwell, South London just off Denmark Hill. It is approximately 0.6 km from the A202 (Peckham Road) which gives access to the A3 and A23 to the West and the A2 and 20 to the East.
    • The Hospital has its own car park which is located at the front of the hospital. Blue Badge bays are available.
  • By Bus View
    • The nearest bus stop is Kings College (Stop A) which is located on Denmark Hill and is approximately 90 metres from the main hospital entrance. Services that stop here are the 42, 68, 468 and N68.
  • By Train View
    • The nearest train station is Denmark Hill approximately 200 metres away located to the South of the hospital site.
  • By Underground View
    • The nearest tube station is Brixton, approximately 2.3 km away via Denmark Hill, Cold Harbour Lane, Lilford Road and Brixton Road.
  • Useful Links View

Opening Times

  • Monday 10:00 - 14:00.
  • Tuesday 10:00 - 14:00.
  • Wednesday 10:00 - 14:00.
  • Thursday 10:00 - 14:00.
  • Friday 10:00 - 14:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the borough.
  • This venue is situated in Southwark.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Denmark Hill.
  • The nearest underground station is Brixton.

Parking (Main Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located true.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 350cm (13ft 1in x 11ft 6in).
    • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance, using the ramp.
    • The furthest Blue Badge bay is 48m (52yd 1ft) from the main entrance, using the ramp.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The car park does not have a height restriction barrier.
    • There is a designated drop off point.
    • The drop off point is located to the left of the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • The Blue Badge bays are located outside the Main Entrance Building, separate from the main pay and display section of the car park.
    • Blue Badge parking is limited to two hours.
    • Blue Badge holders can refund parking vouchers at the main reception.
    • Each of the bays has a lockable post which is opened by a member of the reception staff on request.
    • Reception can be contacted on 020 3228 2135.
    • Visitors may wait in the drop-off area whilst waiting for staff.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 146cm (4ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 146cm (4ft 9in).
  • Comments View
    • There is a third set of doors.
    • The doors open automatically by movement sensor or may be held open.
    • The doors are single width.
    • The doors are 90cm wide.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right of the entrance, then from the left on the landing.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left of the entrance, then a second set in front of it.
  • There is/are 14 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • The first ramp and steps lead up to an intermediate landing.
    • At the landing there is a further medium ramp or steps up to the entrance.
    • The second ramp is 135cm at its narrowest point.
    • This ramp has a handrail to the right.

Outside Access (Internal Entrance from Main Entrance Building)

  • This information is for the entrance located on the left of the corridor leading to the Sanctuary and Long Gallery, just before the door the Long Gallery.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 80cm (2ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 88cm (2ft 11in).
  • Comments View
    • There are stairs between the first and second doors.
    • The second door opens into the Outpatients waiting area.
    • This route is mainly used by staff.
    • It may be used for access outside normal opening hours when the main doors to Outpatients are closed.
    • It is not signposted.

Level Change (Internal Entrance from Main Entrance Building)

  • There are steps to access this area / service.
  • The steps are located after the first doors.
  • There is / are 6 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on the left going up.
  • Lighting levels at the steps are medium.

Getting To (Outpatients Cafe)

  • The Outpatients Cafe is/are located within the main outpatients.
  • Access to the Outpatients Cafe is via the Main Outpatients Entrance.
  • Enter via the Main Outpatients Entrance and continue straight. The Outpatients Café is located straight ahead and to the right.
  • There is step free access to the Outpatients Cafe.
  • The Outpatients Cafe is approximately 8m from the Main Outpatients Entrance.
  • Wayfinding signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Cafe Entrance)

  • This information is for the entrance located at the rear right of the waiting area.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 128cm (4ft 2in).

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is wood.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the cafe entrance.
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches and snacks.
  • Comments View
    • Food and drinks can be taken away or into the waiting area if required.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is located to the left of the waiting area.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The dimensions of the accessible toilet are 185cm x 225cm (6ft 1in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left of the corridor leading from the waiting area.
    • The female and male toilets are approximately 25m (27yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, shower chairs, commodes, walking sticks, walking frames, hoist slings and adjustable beds.
  • To obtain mobility aids please contact reception.
  • Comments View
    • Hearing Loops are available on request.
    • Interpreters are available on request.
    • There are a number of policies specifically relating to safeguarding of vulnerable adults and children, as well as infection control policies.
    • Please contact the health and safety clinical advisors for further information on the hospital.
    • There is a cashpoint within King's Hospital, 100m from the main reception.