You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include club room, dining room, 8 female and 8 male ensuite rooms, staff offices.
• Services / facilities within the grounds include garden.
• Related link 1 Heather Close.
• Http://www.disabledgo.com/access-guide/south-london-and-maudsley-nhs-foundation-trust/1-heather-close
• Related link 3 Heather Close.
• Http://www.disabledgo.com/access-guide/south-london-and-maudsley-nhs-foundation-trust/3-heather-close

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• Comments View
  • 5 Heather Close is part of a group of residential buildings with 1 and 3 Heather Close managed by the Complex Rehabilitation Service.
  • The centre provides 24-hour, rehabilitation, nursing care and accommodation, for up to 34 adults with long-term mental illness and challenging behaviour. .
  • It provides care for people who live in the London Borough of Lewisham.
  • The main visitor reception for all the buildings is based in 5 Heather Close.
  • Residents from other blocks may also visit this building to use the club room or for consultations. .
  • The car park is shared by all the buildings.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hither Green.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.
• The car park is located in front of 5 Heather Close.
• The car park type is open air/surface.
• There is/are 0 designated parking bay(s) within the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is block paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

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• Comments View
  • There is not a dropped kerb immediately in front of the building.
  • The nearest parking bay is 4m from the entrance to 5 Heather Close but the step-free route is 40m.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located facing the car park.
• There is not level access into the venue.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 81cm (2ft 8in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Reception. Skip to the next section.

Reception

• The desk is 3m (3yd 10in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The desk is generally staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the desk.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Route finding signage is available.
• The type of flooring in walkways and corridors is vinyl.
• The lighting levels are varied.

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• Comments View
  • The ensuite rooms and dining rooms are in separate male and female wings.
  • There is a shared club room.
  • There is level access from the dining areas to the secure garden.
  • There is a room for meetings with visitors to the left of the reception desk in the foyer.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located towards the rear of the building, in the male wing.
• The lift is 25m (27yd 1ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The clear door width is 73cm (2ft 5in).
• The dimensions of the lift are 110cm x 114cm (3ft 7in x 3ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • Male residents are able to use the lift unaccompanied.
  • Because the lift is in the male wing, female residents would be accompanied if they needed to use the lift to visit one of the medical rooms.
  • This would not be convenient for frequent use.
  • Female residents unable to use the stairs would be accommodated on the ground floor.

You are on Accommodation. Skip to the next section.

Accommodation

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• Location of Accessible Accommodation View
  • The establishment provides 4 accessible accommodation facilities with an ensuite and/or separate accessible bathroom.
  • The accessible facilities are located one on the ground and first floors of both the male and female wings.
  • There is level access from an accessible entrance.
  • This is by lift.
  • Assistance dogs are welcome to stay with residents in accessible accommodation.
• Auxiliary Aids - General View
  • None of the rooms have auxiliary aids for people with sensory impairments.
  • The accommodation does provide other auxiliary aids for people with mobility impairments.
  • Other auxiliary aids available are shower chairs, toilet frames.
  • Assistance dogs are welcome to stay with residents in standard rooms.
  • There is / are 4 accessible room(s) with a wheel in shower.
• Ground Floor Rooms View
  • Ground floor rooms do have level access.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • There is level access to standard rooms on other floors.
  • Adjoining rooms are not available.
• Comments View
  • There is currently a ground floor room in the male wing where the ensuite wet room has drop-down and fixed grab rails in the toilet area and fixed rails in the shower area.
  • The other rooms with wheel-in showers do not have grab rails fitted.
  • Equipment would be installed to suit the needs of the resident.
  • Standard rooms have baths.

You are on Accessible Toilet (Staff/ Visitors). Skip to the next section.

Accessible Toilet (Staff/ Visitors)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located on the first floor, to the left on leaving the lift. The toilet described is the male toilet, on the right.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is not a unisex toilet.
  • There are two adjacent accessible toilets which are signed as male and female.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is light.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 96cm (3ft 2in).
  • There is no dropdown rail.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are not available.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 115cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is poor.
  • The contrast between the external door and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • Picture 1 shows the male toilet.
  • Picture 2 shows the female toilet which has the same equipment but laid out with the transfer space to the left.
  • There are push button alarms in these toilets.
  • At the time of our visit (July 2017) these toilets had recently been refitted.
  • There is a support rail ready for the installation of grab rails, but staff were not aware of any plans to install the rails.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The accessible toilets are used by all staff and visitors.
• There are standard toilets in the ensuite bathrooms.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in Braille on request, large print on request and different languages on request.
• Water bowls for assistance dogs are available.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.
• Home visits / services are available.

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• Comments View
  • The centre is part of the rehabilitation service.
  • Home visits would be arranged by the community nursing team when residents are ready to move into independent living.