You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 19:30.
• Wednesday 09:00 - 18:30.
• Thursday 09:00 - 19:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Grove Park.

You are on Parking (Staff and Blue Badge Parking). Skip to the next section.

Parking (Staff and Blue Badge Parking)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park is located in front of the venue.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do need to be booked in advance.
• There is/are 0 Blue Badge parking bay(s) within the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are uneven surfaces.
• The car park surface is tarmac.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

You are on Outside Access (Main Entrance and Reception). Skip to the next section.

Outside Access (Main Entrance and Reception)

• This information is for the entrance located to the left side of the building.
• There is not level access into the venue.
• There is a bell at this entrance.
• The bell is not in a suitable position to allow wheelchair users to gain access.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 83cm (2ft 9in).

You are on Level Change (Main Entrance and Reception). Skip to the next section.

Level Change (Main Entrance and Reception)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the entrance.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 96cm (3ft 2in).
• The ramp/slope does not bypass the step(s).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the main entrance door threshold.
• There is/are 1 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are medium.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the desk/counter.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 1m from the main entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Chairs with armrests are not available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet and vinyl/laminate.
• The lighting levels are medium.

You are on Other Floors (Main Building). Skip to the next section.

Other Floors (Main Building)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G-1.
  • There are 15 steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are three consultation rooms.

You are on Consultation / Treatment Room (Main Building - First Floor). Skip to the next section.

Consultation / Treatment Room (Main Building - First Floor)

• There is / are 3 (numbers 4-6) consultation / treatment room(s) available.
• The name / number of the room surveyed was; 5.
• There is not level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is carpet.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are bright.

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• Comments View
  • All 3 consulting rooms in the main building are on the first floor.
  • Patients not able to manage the stairs can be seen in the annexe.

You are on Accessible Toilet (Main Building). Skip to the next section.

Accessible Toilet (Main Building)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is located to the right as you enter.
  • This accessible toilet is approximately 9m (9yd 2ft) from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding (Bi-Fold).
  • The door is locked by a lever twist.
  • The door is heavy.
  • The width of the accessible toilet door is 72cm (2ft 4in).
  • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and open waste paper bin disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 107cm (3ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Outside Access (Annexe Entrance). Skip to the next section.

Outside Access (Annexe Entrance)

• This information is for the entrance located to the front of the annexe.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are heavy.
• The width of the door opening is 65cm (2ft 2in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Annexe Entrance). Skip to the next section.

Level Change (Annexe Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the annexe from the terrace after the main entrance.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The width of the ramp/slope is 120cm (3ft 11in).
• The ramp/slope does bypass the step(s).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located bypassing two of the sections of the ramp.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the step(s).
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.

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• Comments View
  • The first two sections of the ramp have an easy slope and handrails to both sides.
  • The third section is steep and has a handrail to the right, going up.
  • There is also a short steep ramp down immediately after the entrance door.

You are on Inside Access (Annexe). Skip to the next section.

Inside Access (Annexe)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet.
• The lighting levels are medium.

You are on Consultation / Treatment Room (Annexe). Skip to the next section.

Consultation / Treatment Room (Annexe)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 70cm (2ft 4in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Accessible Toilet (Annexe). Skip to the next section.

Accessible Toilet (Annexe)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located ahead as you enter the annexe.
  • This accessible toilet is approximately 4m (4yd 1ft) from the annexe entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is heavy.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and open waste paper bin disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 114cm (3ft 9in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 115cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is poor.
  • The contrast between the external door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The accessible toilets are for the use of all staff and patients.

You are on Additional Info Health. Skip to the next section.

Additional Info Health

• Disability awareness training is not provided for staff.
• The most commonly produced documents can be provided in other formats.
• Documents in large print and different languages format can be requested.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.