Access Guide
Introduction
- Services / facilities within the building include clinic room, meeting rooms.
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Comments
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- The Beresford Project is the base for the Addictions Division of The Drug and Alcohol Service (Greenwich).
- It provides assessment, treatment and advice for people, over the age of 18, who have complex substance misuse (drug and/or alcohol) related problems. .
- It cares for people who live in the London Borough of Greenwich.
- There are other services based in the same building.
- The building is also open outside of normal service hours for use by AA, NA and other support groups.
- All the services, including the reception, are based on the first floor of the building, accessed by lift or stairs.
Opening Times (Phone)
- Monday 09:15 - 16:45.
- Tuesday 09:15 - 19:15.
- Wednesday 09:15 - 16:45.
- Thursday 13:30 - 16:45.
- Friday 09:15 - 16:45.
- Saturday Closed.
- Sunday Closed.
Opening Times (Appointment)
- Monday 09:30 - 16:45.
- Tuesday 09:30 - 16:45.
- Wednesday 09:30 - 16:45.
- Thursday 09:30 - 16:45.
- Friday 09:30 - 16:45.
- Saturday Closed.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Woolwich Arsenal.
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Comments
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- The venue is also close to Woolwich Arsenal DLR station.
Parking
- The venue does not have its own car park.
- There is a car park for public use within 200m (approx).
- The name of the car park is Waterfront Car Park.
- The car park is located next to the Leisure Centre, off Bell Water Gate.
- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 250cm x 1000cm (8ft 2in x 32ft 10in).
- On street Blue Badge parking is located outside the First Choice Cafe, on the opposite side of Hare Street.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
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- Hare Street is a pedestrian-only zone apart from buses, taxis and Blue Badge holders' vehicles.
- There is a busy dual carriageway with a pedestrian crossing between the Waterfront car park and Hare Street.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 94cm (3ft 1in) wide.
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Comments
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- The main entrance opens into a lobby with the lift ahead and the doors to the stairs to the left.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left of the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The width of the ramp or slope is 120cm (3ft 11in).
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Comments
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- There are handrails to the right of the ramp.
Other Floors
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Steps
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- The floors which are accessible by stairs are G,1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Comments
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- There is a secure door to access the stairs.
- The door is released after contact with the reception using the intercom next to the lift.
- After the door there is a deep step down into a lobby then the flight of stairs to the first floor.
Lift
- There is a lift for public use.
- The lift is located ahead from the main entrance.
- The lift is approximately 4m (4yd 1ft) from the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G,1.
- Staff do need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- Access to the lift is controlled by reception after contact via the intercom.
- The intercom is on the wall to the right of the lift.
- The intercom is not within reach of a wheelchair user.
Reception
- The desk is 3m (3yd 10in) from the lift.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk does not have a low (76cm or lower) section.
- The desk is generally staffed.
- The lighting levels are bright.
- There is not a hearing assistance system.
- There is not a bell to attract attention.
- There is not sufficient space to write or sign documents on the desk.
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Comments
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- There are seats without armrests in the foyer between the lift and the reception desk.
Waiting Room / Area
- There is a waiting room / area.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are bright.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Route finding signage is not available.
- The type of flooring in walkways and corridors is carpet.
- The lighting levels are varied.
Consultation / Treatment Room (Meeting Rooms)
- There are 9 consultation/treatment rooms available.
- The room surveyed was 3.
- The consultation / treatment room is 15m (16yd 1ft) from the lift.
- There is level access to the consultation / treatment room.
- This is by lift.
- There are doors into the consultation / treatment room.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 75cm (2ft 6in) wide.
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is a chair.
- No chairs are permanently fixed.
- The chair is not adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- A flashing alarm is not available.
- A vibrating alarm is not available.
- The room does not have background music playing.
- Lighting levels are medium.
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Comments
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- In addition to the smaller meeting rooms, there is a larger room used for group sessions or training.
Consultation / Treatment Room (Clinic Room)
- There are 1 consultation/treatment rooms available.
- The consultation / treatment room is 8m (8yd 2ft) from the lift.
- There is level access to the consultation / treatment room.
- This is by lift.
- There are doors into the consultation / treatment room.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 78cm (2ft 7in) wide.
- The type of flooring is vinyl.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- There is a chair.
- No chairs are permanently fixed.
- The chair is not adjustable.
- There are some chairs with armrests available.
- A flashing alarm is not available.
- A vibrating alarm is not available.
- The room does not have background music playing.
- Lighting levels are bright.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located opposite the lift, to the left of reception.
- This accessible toilet is approximately 4m (4yd 1ft) from the lift.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The door is heavy.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The dimensions of the accessible toilet are 167cm x 160cm (5ft 6in x 5ft 3in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 106cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Changing Facilities
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- Baby changing facilities are available within this accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left of the first floor foyer.
- The female and male toilets are approximately 8m (8yd 2ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are low.
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Comments
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- The toilet cubicles have blue lighting.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- Documents are available in different languages on request.
- Water bowls for assistance dogs are available.
- Staff who speak different languages are generally on duty.
- A member of staff trained in BSL skills is generally on duty.
- Staff are trained to BSL level (unknown at time of research).
- A member of staff trained in Makaton is not generally on duty.
- Home visits / services are available.