You are on Introduction. Skip to the next section.

Introduction

• This building is an outreach base for the Croydon IAPT (Independent Access to Psychological Therapies) Service.
• The team are located on the fourth floor, within Citybase Croydon.
• This building is only accessible to wheelchair users who are able to park or be dropped off in the car park so they can access the accessible entrance there.
• There is no accessible route at the main entrance or for pedestrians into the car park.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 19:30.
• Tuesday 08:00 - 17:00.
• Wednesday 08:00 - 17:00.
• Thursday 08:00 - 19:30.
• Friday 08:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is East Croydon.

You are on Parking (Staff and Blue Badge Parking). Skip to the next section.

Parking (Staff and Blue Badge Parking)

• The venue does have its own car park.
• Parking is free for all users.
• The car park type is sheltered.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 2 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
• The nearest Blue Badge bay is 25m (27yd 1ft) from the accessible entrance.
• The furthest Blue Badge bay is 35m (38yd 10in) from the accessible entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

Collapse all Expand all

• Comments View
  • There is an intercom at the entrance barrier to contact security for access to the car park.
  • The intercom is within reach of the vehicle driver.
  • Patients using the car park are advised to use the accessible entrance to enter the building.
  • The footpath alongside the vehicle driveway to reach the main entrance is too narrow for a wheelchair to access (72cm at the barrier) and very steep.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located from the car park area into level -1 of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is an intercom at a convenient height for wheelchair users to gain access.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 90cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the right as you face the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The ramp/slope bypasses bypass the step(s).
• Step Details View
  • The step(s) is/are located to the left of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located off Robert Street, leading into the ground floor of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 80cm.
• Ramp/Slope Details View
  • The ramp/slope is located at the 2 steps inside, beyond the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is portable.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 80cm.
  • The lighting levels at the ramp/slope are medium.
• Step Details View
  • The step(s) is/are located in front of the entrance, then 2 beyond the doorway.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • The entrance to the building is on a street which has a steep slope.
  • The 1 external step tapers left to right 27cm - 6cm. It is shallowest nearest the right hand access door.
  • Inside, the 2 steps down are 13cm high.
  • The portable ramp cannot be used to overcome the external step as it is wider than the pavement and overhangs into the road, leaving a step there.
  • There is also a central revolving door at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet and tiles.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are bright.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are -1,0,1,2,3,4,5,6,7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1,0,1,2,3,4,5,6,7.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• Lighting levels are at least 100 lux at floor level in the lift lobby.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 86cm.
• The dimensions of the lift are 132cm x 110cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

Collapse all Expand all

• Comments View
  • The IAPT offices are on level 4.

You are on Reception (Citybase Croydon - Level 4). Skip to the next section.

Reception (Citybase Croydon - Level 4)

Collapse all Expand all

• Reception View
  • The reception point is located on level 4, through the doors to the right after the lift lobby.
  • The reception point is approximately 15m (16yd 1ft) from the lift.
  • Clear signage for the reception area/desk is visible from the lift.
  • There is step free access to the reception point, via lift.
  • There is a clear unobstructed route to the reception point.
  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • There is not a clear knee recess beneath the low section of the desk.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.
• Comments View
  • This reception point is for all the services and companies who have offices within Citybase.
  • Reception staff would be able to offer directions to the IAPT team, which is not signposted.
  • Clients would usually go directly to the IAPT team rather than wait here.

You are on Entrance (Croydon IAPT (Room 430) Entrance). Skip to the next section.

Entrance (Croydon IAPT (Room 430) Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located off the corridor to the right from the level 4 Citybase reception.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance, via lift.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 79cm.
• Comments View
  • This entrance is approximately 50m from the Citybase reception.

You are on Consultation / Treatment Room (Therapy Rooms). Skip to the next section.

Consultation / Treatment Room (Therapy Rooms)

• There is / are 10 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

Collapse all Expand all

• Comments View
  • The consultation rooms are in a range of sizes.
  • Staff will try to book a larger one if they know the client is a wheelchair user.

You are on Toilet with Adaptations (Third Floor). Skip to the next section.

Toilet with Adaptations (Third Floor)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the left of the lobby as you leave the lift on level 3.
  • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The door is light.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The dimensions of the accessible toilet are 200cm x 150cm (6ft 7in x 4ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and open waste paper bin disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 145cm (4ft 9in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There is a similar toilet on level 6 (photograph 3) and a smaller toilet (120cm x 200cm) on level 1 (photograph 4).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the stairwell, through double doors to the left as you leave the lift.
  • The female and male toilets are approximately 10m (10yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Comments View
  • There are standard male and female toilets in the same location on all floors.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are available in Braille on request, large print on request, Makaton on request and different languages on request.
• Water bowls for assistance dogs are available.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.
• A member of staff trained in Makaton is not generally on duty.
• A raised or tactile plan of the building is not available on request.
• Home visits / services are available.