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Jenner Health Centre

201-203 Stanstead Road, Forest Hill, London, SE23 1HU

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Access Guide

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Introduction

  • Services / facilities within the building include meeting rooms.
  • Comments View
    • The Jenner Health Centre is one of the Lewisham venues which are part of the national Improving Access to Psychological Therapies Services (IAPT) scheme.
    • It is a free and confidential NHS service provided by the South London and Maudsley NHS Foundation Trust.
    • It offers a range of short-term psychological therapies to adults 18 years and over, who are registered with a Lewisham GP.
    • The Jenner Health Centre is a large centre including GP and dental services.
    • IAPT clients are seen by appointment in consultation rooms on the first floor.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Forest Hill/ Catford/ Catford Bridge.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 300cm x 490cm (9ft 10in x 16ft 1in).
  • The nearest designated bay is 7m (7yd 1ft) from the main entrance.
  • The furthest designated bay is 60m (65yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.
  • Comments View
    • There are two Blue Badge bays close to the main entrance.
    • There are a futher 4 bays at the rear of the building, near the car park entrance.

Outside Access (Main Entrance)

  • This information is for the entrance located facing the car park.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 92cm (3ft) wide.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located to the right after the main entrance.
  • The lift is 3m (3yd 10in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 140cm x 140cm (4ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Waiting Room / Area (First Floor)

  • There is a waiting room / area.
  • The waiting room / area is 4m (4yd 1ft) from the lift.
  • There is level access into the waiting room / area.
  • Level access is by lift.
  • There are doors into the waiting room / area.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 150cm (4ft 11in) wide.
  • There is room for a wheelchair user to manoeuvre.
  • The type of flooring is carpet.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • Announcements are in person.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room/area.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are bright.
  • Comments View
    • Although there is a reception window in this room it is not staffed for IAPT sessions.
    • Clients attend the centre by appointment and are instructed to wait in the waiting area until being greeted in person by their therapist.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are bright.

Accessible Toilet (Ground Floor Foyer)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • The accessible toilet is located to the left after the main entrance.
    • The accessible toilet is 2m (2yd 7in) from the main entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door weight is light.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 151cm x 212cm (4ft 11in x 6ft 11in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 77cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 120cm (3ft 11in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is an additional accessible toilet off the main ground floor waiting area of the health centre.
    • This toilet also has the transfer space to the right (picture 2).

Standard Toilet(s)

Additional Info

  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • A member of staff trained in Makaton is not generally on duty.
  • A raised or tactile plan of the building is not available on request.