Access Guide
Introduction
- Kaleidoscope exists to provide services for local children and young people whose health, education or social needs are special. .
- Kaleidoscope enables paediatricians, therapists, psychiatrists, psychologists, health visitors, social workers, nurses and educators to work together to provide the individual support each child or young person should have.
- The SLaM Kaleidoscope West Clinic Team is a child and adolescent mental health service (CAMHS). .
- It provides assessment, treatment and care for children and young people, up to the age of 18, who have significant mental health problems. .
- Clients live in the west part of the London Borough of Lewisham.
Opening Times
- Monday 08:30 - 17:30.
- Tuesday 08:30 - 17:30.
- Wednesday 08:30 - 17:30.
- Thursday 08:30 - 17:30.
- Friday 08:30 - 17:30.
- Saturday Closed.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Catford/ Catford Bridge/ Ladywell.
Parking (Blue Badge Parking)
- The venue does have its own car park.
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
- The nearest designated bay is 65m (71yd 3in) from the main entrance.
- The furthest designated bay is 85m (92yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
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Comments
View
- Car park users walk round to the front of the building along Hawstead Road.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 135cm (4ft 5in) wide.
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Second set of doors
View
- There is a second set of doors.
- The door(s) open automatically.
- The doors are double width.
- The door opening is 135cm (4ft 5in) wide.
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Comments
View
- There is a push pad to the left of the doors to exit the building.
- The push pad is within reach of a wheelchair user.
Reception
- The desk is 6m (6yd 1ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk has a low (76cm or lower) section.
- The desk is generally staffed.
- The lighting levels are medium.
- There is not a hearing assistance system.
- There is sufficient space to write or sign documents on the desk.
Waiting Room / Area (Foyer)
- There is a waiting room / area.
- The waiting room / area is 5m (5yd 1ft) from the main entrance.
- There is level access into the waiting room / area.
- There are not doors into the waiting room / area.
- There is room for a wheelchair user to manoeuvre.
- The type of flooring is vinyl.
- All chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room/area.
- There is not a television.
- There is a children's play area.
- There is space for an assistance dog to rest.
- Lighting levels are bright.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- The lighting levels are bright.
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Comments
View
- All consultation rooms are on the ground and first floors of the building.
- SLaM consultation rooms are on the first floor.
Other Floors
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Steps
View
- The floors which are accessible by stairs are G,1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Comments
View
- There are separate staircases in staff areas to access the offices on the higher floors.
Lift
- There is a lift for public use.
- The lift is located to the right of the foyer.
- The lift is approximately 10m (10yd 2ft) from the reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G,1.
- Staff do need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 220cm x 120cm (7ft 3in x 3ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
View
- Clients are greeted in the foyer by their therapist and accompanied in the lift to the first floor.
- There is a separate staff-only lift to access the offices on the higher floors.
Consultation / Treatment Room
- There are 17 consultation/treatment rooms available.
- The room surveyed was 1.01.
- The consultation / treatment room is 12m (13yd 4in) from the lift.
- There is level access to the consultation / treatment room.
- This is by lift.
- There are doors into the consultation / treatment room.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 85cm (2ft 9in) wide.
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is a chair.
- No chairs are permanently fixed.
- The chair is not adjustable.
- There are no chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- Lighting levels are bright.
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Comments
View
- The consultation rooms vary in size.
- Some rooms have adjoining viewing rooms.
- Photo 2 shows room 1.08 which is used for training or larger meetings.
Changing Places (Foyer)
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Location and access
View
- The facility is located to the left of the reception.
- The facility is approximately 12m (13yd 4in) from the main entrance.
- There is level access to the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The dimensions of the facility are 300cm x 200cm (9ft 10in x 6ft 7in).
- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers the changing bench and the toilet.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on one side only.
- The transfer space on the right as you face the toilet is 85cm (2ft 9in).
- Wall mounted grab rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rail(s) is/are on the right.
- The type of wash basin is fixed.
- Wall mounted grab rails are not available at the wash basin.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is not available.
- The facility has a non slip floor.
- A functioning emergency alarm is not available.
- It is out of reach (higher than 10cm (4") from the floor).
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Comments
View
- There is a baby changing bench within the changing place facility.
- The height of the baby change bench when extended is 107cm (3 ft 6").
Accessible Toilet (First Floor)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the lift.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The door is light.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 173cm x 170cm (5ft 8in x 5ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary, clinical waste and waste paper pedal bin disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 110cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- Baby change facilities are located in the accessible toilet.
- The height of the baby change bench when extended is 110cm (3ft 7").
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Shared Toilet(s)
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- The unisex toilets are located on the first floor, next to the accessible toilet.
- Unisex toilets are 22m (24yd 2in) from the lift.
- Inside the venue, there is level access to the unisex toilet.
- This is by lift.
- Lighting levels are medium.
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Comments
View
- There are additional standard toilets on the ground floor, next to the changing place.
- These are unlocked by reception staff on request.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are available in Braille on request, large print on request, Makaton on request and different languages on request.
- Water bowls for assistance dogs are available.
- A member of staff trained in BSL skills is not generally on duty.
- This service can be requested.
- A member of staff trained in Makaton is not generally on duty.
- A raised or tactile plan of the building is not available on request.
- There is a soft play area for children indoor.
- Home visits / services are available.