You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include 7 wards, outpatients and a cafe.
• Services / facilities within the grounds include a secure garden.

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• Comments View
  • The Ladywell Unit includes a Psychiatric Intensive Care Unit (PICU) Ward for men and women, aged 18-65, requiring intensive psychiatric care.
  • It also provides short-stay intensive assessment and treatment for people with acute mental illness who have been referred from other inpatient services. .
  • This service is for people who live in the London Borough of Lewisham.
  • Some wards have visiting times which may vary from the standard times - please contact the unit for details.

You are on Opening Times (Visiting Times). Skip to the next section.

Opening Times (Visiting Times)

• Monday 14:00 - 17:00.
• Monday 18:30 - 20:00.
• Tuesday 14:00 - 17:00.
• Tuesday 18:30 - 20:00.
• Wednesday 14:00 - 17:00.
• Wednesday 18:30 - 20:00.
• Thursday 14:00 - 17:00.
• Thursday 18:30 - 20:00.
• Friday 14:00 - 17:00.
• Friday 18:30 - 20:00.
• Saturday 14:00 - 17:00.
• Saturday 18:30 - 20:00.
• Sunday 14:00 - 17:00.
• Sunday 18:30 - 20:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Ladywell.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 10+ Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 360cm x 450cm (11ft 10in x 14ft 9in).
• The nearest Blue Badge bay is 100m (109yd 1ft) from the Ladywell Unit.
• The furthest Blue Badge bay is 140m (153yd 4in) from the Ladywell Unit.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

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• Comments View
  • Blue Badge holders are permitted free parking for 4 hours.
  • There are other car parks around the hospital which include Blue Badge bays.
  • The car park immediately outside the Ladywell Unit is for staff only.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 96cm (3ft 2in) wide.

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• Comments View
  • The door is unlocked by reception after making contact via the intercom.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The desk/counter is staffed.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are not trained to use the system.
• There is sufficient space to write or sign documents on the desk/counter.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Wayfinding signage is available.
• The type of flooring in walkways and corridors is carpet and vinyl/laminate.
• The lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG,G,1,2,3,4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • The main stairs, off the lift lobby, go from floors G-1-2-3-4.
  • There are separate, similar stairs off the waiting area down to the LG floor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the lift lobby off the waiting room.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG,G,1,2,3,4.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are two lifts in the lift lobby.
  • The lift described is the right hand lift.
  • The left hand lift is larger and suitable for goods and trolleys.
  • It covers floors G-1-2-3 only.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 4m from the main entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 92cm (3ft).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Chairs with armrests are not available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is a television.
• Subtitles are not available.
• Vending machines are not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

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• Comments View
  • This room is mainly for visitors waiting for ward visiting times.
  • The waiting area opens onto the cafe where there are also vending machines.

You are on Eating and Drinking (Tea Bar). Skip to the next section.

Eating and Drinking (Tea Bar)

• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 10m (10yd 2ft) from the main reception.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• There is ample room for a wheelchair user to manoeuvre.
• Menus are wall only.
• The type of food served here is drinks, sandwiches and confectionery.

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• Comments View
  • The cafe is located on the ground floor, next to the waiting area.

You are on Outside Access (Access to Garden). Skip to the next section.

Outside Access (Access to Garden)

• This information is for the entrance located from the waiting room/ cafe area to the secure garden.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 85cm (2ft 9in) wide.

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• Comments View
  • This door can only be opened by staff electronic key card.

You are on Level Change (Garden). Skip to the next section.

Level Change (Garden)

• There is a ramp or slope to access this service.
• The ramp or slope is located in the corner of the waiting room.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 130cm (4ft 3in).
• The ramp/slope does bypass the step(s).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located to the left of the ramp.
• There is / are 2 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.
• The lighting levels at the steps are bright.

You are on Waiting Room / Area (Level 3). Skip to the next section.

Waiting Room / Area (Level 3)

• The vending machine controls are not within 120cm (4ft) from floor level.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room/area.
• There is not a television.
• Vending machines are available.
• There is not a children's play area.
• There is space for an assistance dog to rest.
• Lighting levels are medium.

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• Comments View
  • There is a similar waiting area outside the wards on level 2.
  • There are also chairs with armrests outside the entrance to the Psychological Therapies Services on level 4.

You are on Outside Access (Ward Entrances). Skip to the next section.

Outside Access (Ward Entrances)

• This information is for the entrance located from the foyer areas on each floor.
• There is level access into the venue.
• Level access is via lift.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 87cm (2ft 10in) wide.

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• Comments View
  • The picture shows the entrance to the Jim Birley Unit of Evans Ward on Level 3.
  • There are similar entrances to all the other wards.

You are on Reception (Triage Ward Level 1). Skip to the next section.

Reception (Triage Ward Level 1)

• The desk is 8m (8yd 2ft) from the lift.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The desk is not generally staffed.
• The lighting levels are low.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the desk.

You are on Level Change (Outpatients). Skip to the next section.

Level Change (Outpatients)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the ground floor lift lobby towards outpatient reception.
• The ramp or slope is permanent.
• The width of the ramp or slope is 123cm (4ft).

You are on Reception (Outpatient). Skip to the next section.

Reception (Outpatient)

• The desk is 25m (27yd 1ft) from the main entrance.
• There is not level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The desk is generally staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the desk.

You are on Waiting Room / Area (Outpatient). Skip to the next section.

Waiting Room / Area (Outpatient)

• There is a waiting room / area.
• The waiting room / area is 10m (10yd 2ft) from the outpatients reception.
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• There is room for a wheelchair user to manoeuvre.
• The type of flooring is vinyl.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The room does not have background music playing.
• There is not a television.
• Vending machines are not available.
• There is not a children's play area.
• There is space for an assistance dog to rest.
• Lighting levels are bright.

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• Comments View
  • There is a free chilled water dispenser.

You are on Accessible Toilet (Outpatients). Skip to the next section.

Accessible Toilet (Outpatients)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is located opposite outpatient reception.
  • This accessible toilet is approximately 4m (4yd 1ft) from the outpatient reception.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is light.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The dimensions of the accessible toilet are 210cm x 210cm (6ft 11in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is push.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 109cm (3ft 7in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 117cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • The emergency alarm is a push button, next to the door.

You are on Accessible Toilet (Waiting Room/Cafe). Skip to the next section.

Accessible Toilet (Waiting Room/Cafe)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is located at the rear of the waiting room, to the right of the café counter.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The dimensions of the accessible toilet are 180cm x 200cm (5ft 11in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is sensor.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is not a soap dispenser.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 85cm (2ft 9in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Changing Facilities View
  • The height of the baby change table once extended is 82cm (2ft 8in).
• Comments View
  • The emergency alarm in the room is a push button, near to the baby change unit.

You are on Standard Toilet(s) (Waiting Room/ Cafe). Skip to the next section.

Standard Toilet(s) (Waiting Room/ Cafe)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located off the café/ waiting room.
  • The shared toilet(s) is/are approximately 14m (15yd 11in) from the main entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are bright.
• Comments View
  • There is an additional standard toilet in the outpatients area, opposite outpatients reception.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are available in Braille on request, large print on request, Makaton on request and different languages on request.
• Water bowls for assistance dogs are available.
• Staff who speak different languages are generally on duty.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.
• A member of staff trained in Makaton is not generally on duty.
• A raised or tactile plan of the building is not available on request.
• Plastic / takeaway cups are available.
• Drinking straws are available.