You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include assessment and meeting rooms.

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• Comments View
  • This centre provides outpatient assessment and treatment for children and young people, up to the age of 18, who have complex and ongoing mental health problems that significantly affect their daily functioning.
  • The centre also provides assessment, treatment and care for Looked After Children and Young People, up to the age of 21, with severe emotional, behavioural and mental health problems. .
  • Some of the meeting rooms are on the first floor.
  • Clients who are not able to use the stairs can be seen in one of the ground floor rooms.
  • All client visits are by appointment only.
  • Some appointments may be outside of the core office hours.

You are on Opening Times (Reception). Skip to the next section.

Opening Times (Reception)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Ladywell.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.
• The car park type is open air/surface.
• There is/are 0 designated parking bay(s) within the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

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• Comments View
  • The car park is mainly for staff, but clients are permitted to park there if there is space.
  • Space will be made available for Blue Badge holders if required.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in the annex at the rear of the building, to the right of the main building through the blue gate.
• There is not level access into the venue.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 115cm (3ft 9in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 87cm (2ft 10in).
• Comments View
  • The blue gate is 90cm wide and is light to push open.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located on the path leading around the side of the building.
• The ramp or slope is permanent.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the desk/counter.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 2m from the main entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• No chairs are permanently fixed.
• All chairs have armrests.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

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• Comments View
  • The second door at the entrance opens directly into the waiting area.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Route finding signage is not available.
• The type of flooring in walkways and corridors is vinyl.
• The lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are additional consultation rooms.

You are on Level Change (Access to Main Building - Staff Areas). Skip to the next section.

Level Change (Access to Main Building - Staff Areas)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located in the foyer, opposite the reception.
• There is / are 6 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on the right going up.
• The lighting levels at the steps are medium.

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• Comments View
  • These steps are generally only used by staff, to access staff areas in the main building.

You are on Consultation / Treatment Room (Room 2). Skip to the next section.

Consultation / Treatment Room (Room 2)

• There is / are 8 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• Lighting levels are medium.

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• Comments View
  • Some of the rooms have bean bag seats and toys, used when working with young children.
  • There are 2 consultation rooms on the ground floor and 6 on the first floor.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located off the foyer, opposite the main entrance.
  • This accessible toilet is approximately 6m (6yd 1ft) from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 215cm x 190cm (7ft 1in x 6ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 93cm (3ft 1in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary, clinical waste and waste paper pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 135cm (4ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is not a soap dispenser.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 82cm (2ft 8in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the external door and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The lighting levels are medium.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • The support rail on the transfer side of the toilet swings into place rather than dropping down.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located off the foyer, opposite the main entrance.
  • The male toilet(s) is/are approximately 6m (6yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.
• Comments View
  • The accessible toilet is also available to all visitors.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• Documents are available in different languages on request.
• Water bowls for assistance dogs are available.
• There is not a dog toilet or toileting area.
• Staff who speak different languages are not generally on duty.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• A member of staff trained in Makaton is not generally on duty.
• Plastic / takeaway cups are available.
• Children are welcomed at the venue.
• Home visits / services are available.