Access Guide
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Surrey Quays.
Parking
- The venue does not have its own car park.
- There is not a car park for public use within 200m (approx).
- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located to the front of the venue.
- There is not level access into the venue.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 160cm (5ft 3in) wide.
-
Second set of doors
View
- There is a second set of doors.
- The door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 150cm (4ft 11in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Reception
- The desk is 4m (4yd 1ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk has a low (76cm or lower) section.
- The desk is generally staffed.
- The lighting levels are medium.
- There is not a hearing assistance system.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the desk.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Route finding signage is not available.
- The type of flooring in walkways and corridors is vinyl.
- The lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is 6m (6yd 1ft) from the main entrance.
- There is level access into the waiting room / area.
- There are not doors into the waiting room / area.
- There is room for a wheelchair user to manoeuvre.
- The type of flooring is vinyl.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Information is available in large print and different languages.
- Information in other languages and formats is available on request.
- Announcements are in person.
- The room does not have background music playing.
- There is not a television.
- Vending machines are not available.
- There is not a children's play area.
- Lighting levels are medium.
Consultation / Treatment Room
- There are 9 consultation/treatment rooms available.
- The room surveyed was 7.
- The consultation / treatment room is 11m (12yd 1in) from the main entrance.
- There is level access to the consultation / treatment room.
- There are doors into the consultation / treatment room.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 82cm (2ft 8in) wide.
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The room does not have background music playing.
- Lighting levels are medium.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- There is written text signage on or near the toilet door.
- The accessible toilet is located to the left as you enter.
- The accessible toilet is 12m (13yd 4in) from the main entrance.
- There is level access to the accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The door weight is light.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The dimensions of the accessible toilet are 165cm x 220cm (5ft 5in x 7ft 3in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 120cm (3ft 11in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 85cm (2ft 9in).
-
Colour Contrast and Lighting
View
- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the grab rails and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Shared Toilet(s)
View
- The unisex toilets are located to the left as you enter.
- Unisex toilets are 11m (12yd 1in) from the main entrance.
- Inside the venue, there is level access to the unisex toilet.
- Lighting levels are medium.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the unisex standard toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
Additional Info Health
- Disability awareness training is provided for staff.
- The most commonly produced documents can be provided in other formats.
- Documents in large print and different languages format can be requested.
- Are.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Portable hearing loops cannot be provided on request.
- Home visits services are available.