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PALS and The Bereavement Centre

Warwick Hospital, Lakin Road, Warwick, Warwickshire, CV34 5BW

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COVID-19 Information (South Warwickshire NHS Foundation Trust)

Getting To The Hospital (Warwick Hospital)

  • By Road View
    • Warwick Hospital is located on Lakin Road near the town centre.

      If coming from the north use the A46 Warwick Bypass and exit onto the A429 Coventry Road for Warwick and carry on until you reach the junction with Lakin Road on the right and turn back onto Lakin Road and follow until you come to the hospital on the left.

      If coming from the south use the A425 and follow until it joins the A429 / Coventry Road and then take Coventry Road northwards until you reach the junction with Lakin Road, turn onto Lakin Road and you will see the hospital on your left.

      The post code to use in the sat-nav is CV34 5BW.
    • There are 2 main open air car parks at the hospital.

      Car park A is on site and gives quick access to the main hospital entrance as well as the outpatients department and accident and emergency department.
      Car park A has ample Blue Badge parking but can become extremely busy.

      Car park B is on the opposite side of the road to the main hospital building and has limited parking for Blue Badge users.
      Access to the main hospital site is via a pedestrian crossing on Lakin Road.
  • By Bus View
    • There are 2 bus stops near to the entrance to car park A on Lakin road.
      The services which stop here are numbers 60 and X17.
      These services are run by Stagecoach bus service.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest station is Warwick and is located on Coventry Road.
      Warwick Station is approximately 0.3 miles from the hospital.
      There are several Bus and taxi services which run from the station.
  • Useful Links View

Getting Help and Assistance (Warwick Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located just inside the management services entrance on Lakin Road.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01926 600 054.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the 2 help desks in the hospital, one at the main entrance and one in the outpatients corridor.

Hospital Parking (Car Park A)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located off Lakin Road opposite the main hospital entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 325cm x 500cm (10ft 8in x 16ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the left of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 30 minutes only.
    • Payment machines are located throughout the car park.
    • Payment machines are located outside the entrance to the accident and emergency department.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the main hospital entrance.
  • Comments View
    • The car park has a ANPR (Automatic Number Plate Recognition) system installed.
    • The payment touch screens are set at 140cm from ground level.
    • Access to the outpatients and accident and emergency entrances is via a long ramp or steps from the car park.

Hospital Parking (Car Park B)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on Lakin Road opposite the main hospital building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 335cm x 580cm (10ft 12in x 19ft).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 30 minutes only.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
  • Comments View
    • Car Park B is on the opposite side of Lakin Road to the main hospital building and the majority of services.
    • The payment touch screens are set at 140cm from ground level.
    • The car park has a ANPR (Automatic Number Plate Recognition) system installed.
    • In order to access the main hospital building, a pedestrian crossing can be found on Lakin Road.

Getting To (PALS and Bereavement Centre)

  • The PALS and Bereavement Centre is/are located just inside the management services entrance on Lakin Road.
  • Access to the PALS and Bereavement Centre is via the Management Service entrance.
  • Enter via the management service entrance on Lakin Road and the entrance to the PALS and Bereavement Centre is located on the right.
  • There is step free access to the PALS and Bereavement Centre.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Comments View
    • The PALS and Bereavement Centre Office is on the right as you enter the management service entrance off Lakin Road and a member of staff will escort you to the Interview/Meeting Room which is on the same level.

Outside Access (Management Offices Entrance)

  • Entrance Details View
    • This information is for the entrance located on Lakin Road.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 80cm.
  • Comments View
    • This entrance is used to access PALS and the bereavement services.

Opening Times (PALS and Bereavement Centre)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (PALS and Bereavement Centre)

  • Department / Service Access View
    • The PALS and Bereavement Centre is located just as you enter through the management services entrance off Lakin Road on the right.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 79cm.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 144cm (4ft 9in).
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is carpet.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a consultation room.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is available.
    • The type of system is a portable loop.
    • Staff are trained to use the system.
    • The hearing assistance was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 24/10/2019.
    • The hearing loop was not fully functional at the time of testing.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the main hospital entrance corridor on the ground floor.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the main hospital corridor on the ground floor.
  • Comments View
    • Patients are asked to go the PALS and Bereavement Service centre office and will then be escorted to the patient meeting room by a member of staff.

Consultation / Treatment Room (Patient Meeting Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Patient Meeting Room.
  • The consultation / treatment room is approximately 15m from the PALS and Bereavement Service entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 76cm (2ft 6in).
  • The type of flooring is carpet.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 24/10/2019.
  • The hearing assistance system was not fully functional at the time of testing.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.
  • Comments View
    • Patients are asked to go the PALS and Bereavement centre office and will then be escorted to the patient meeting room by a member of staff.

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