Access Guide
Getting To (Fracture Clinic)
- The Fracture Clinic is/are located on the ground floor.
- Access to the Fracture Clinic is via the Outpatients Entrance.
- From car park A proceed to the Outpatients entrance. Proceed through the doors and to the reception desk which is located ahead. Staff will then direct you to the clinic by following the red dots on the floor. This is via doors towards the Blue waiting area, then turn left and continue straight ahead to the Pink waiting area, where you turn right. Continue down this corridor until you reach the Fracture Clinic waiting area and reception.
- There is step free access to the Fracture Clinic.
- The Fracture Clinic is approximately 70m from the Outpatients entrance.
- There is a/are manual, double door(s) which may be difficult to open between the Outpatients entrance and the department/service.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Car Park A
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Car Park
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- The car park is located off Lakin Road, opposite the main entrance.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 14 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted and have markings which are faded.
- The surveyed Blue Badge parking bay dimensions are 210cm (width) x 422cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 14m from the main entrance.
- The most accessible route from the Blue Badge parking has slight slopes.
- This route has bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is free for Blue Badge holders.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located to the right of the main entrance and in front of the Outpatients entrance.
- There is a dropped kerb with tactile paving from the drop-off point.
Car Park B
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Car Park
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- The car park is located off Lakin Road.
- The car park is open air/surface.
- The car park surface consists of tarmac, loose chippings and block paving.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted and have markings which are faded.
- The surveyed Blue Badge parking bay dimensions are 210cm (width) x 580cm (depth).
- The dimensions of the designated Blue Badge parking bays vary in size.
- The hatched/marked zones vary between bays.
- The nearest designated bay is 110m from the main entrance.
- The most accessible route from the Blue Badge parking has slight slopes.
- This route has uneven surfaces and bollards.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
View
- This car park is for visitors and Blue Badge holders only.
- Parking is free for Blue Badge holders.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Outpatients Entrance
- This entrance is located to the rear of car park A.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- There are not any level resting areas along the ramp.
- The ramp is over 150cm wide.
- There is a handrail on the left going down.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 170cm.
- There is a small lip on the threshold of the opening.
- The doors have a high colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 166cm.
- The doors have a low colour contrast.
- This entrance gives access to the ground floor of the hospital.
Opening Times
- Monday 08:30 - 12:30.
- Monday 13:30 - 16:35.
- Tuesday 08:30 - 12:30.
- Tuesday 13:30 - 16:35.
- Wednesday 08:30 - 12:30.
- Wednesday 13:30 - 16:35.
- Thursday 08:30 - 12:30.
- Thursday 13:30 - 16:35.
- Friday 08:30 - 12:30.
- Friday 13:30 - 16:35.
- Saturday Closed.
- Sunday Closed.
Department / Service (Fracture Clinic)
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Department / Service Access
View
- The Fracture Clinic is located on the ground floor of the Outpatients Department.
- There is not a/are not door(s) leading into the department/service.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are moderate to good.
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Department / Service Facilities
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- This department/service has; consultation rooms, a treatment room, a main reception and a waiting room/area.
- There are 8 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is available on the department/service.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located in Outpatients corridor near Orthotics Clinic.
- There are standard toilet facilities within this department/service.
Reception
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Reception
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- The reception point is located to the rear of the waiting area.
- The reception point is approximately 70m (76yd 1ft) from the Outpatients Entrance.
- Clear signage for the reception area/desk is not visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is medium height (77cm - 109cm) .
- There is not sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 05/04/2022.
- The hearing assistance system was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Plaster Room)
- There is / are 8 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Plaster Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is available.
- The hoist is electric.
- A sling is available.
- The sling is attached by hook and loop.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are height adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Room 6)
- There is / are 8 consultation / treatment room(s) available.
- The name / number of the room surveyed was; 6.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is available.
- The hoist is electric.
- A sling is available.
- The sling is attached by hook and loop.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Treatment Room)
- There is / are 8 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is available.
- The hoist is electric.
- A sling is available.
- The sling is attached by hook and loop.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
- The nearest accessible toilet(s) is/are located in the Outpatients corridor near to Orthotics.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The male toilet is located in the corridor leading to Fracture Clinic waiting area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 55m from the Outpatients entrance.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is not available.
- The wash basin(s) tap type is push.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above wash basins to the right.
- Lighting levels are moderate to good.
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Toilet Facilities 2
View
- The female toilet is located in the Outpatients corridor.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 51m from the Outpatients entrance.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The visual contrast between the internal toilet door(s) and wall(s) is high.
- The visual contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is not available.
- The wash basin(s) tap type is push.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above wash basins to the right.
- Lighting levels are moderate to good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Parking at Epsom Hospital link (new tab) - click here.
- Entrances at Epsom Hospital link (new tab) - click here.
- Toilets at Epsom Hospital link (new tab) - click here.
- Getting To /Around Epsom Hospital link (new tab) - click here.
