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Willows Farm Village

Coursers Road, London Colney, St. Albans, Herts, AL4 0PF

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Access Guide

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Opening Times

  • Monday 10:00 - 17:30.
  • Tuesday 10:00 - 17:30.
  • Wednesday 10:00 - 17:30.
  • Thursday 10:00 - 17:30.
  • Friday 10:00 - 17:30.
  • Saturday 10:00 - 17:30.
  • Sunday 10:00 - 17:30.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in St. Albans.
  • The venue is not situated on a road which has a steep gradient.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • There are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 260cm x 500cm (8ft x 16ft).
    • The nearest designated bay is 88m (96yd 9in) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.
  • Comments View
    • There is designated parking in the shop car park only.

Outside Access (Woolly Jumpers)

  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 150cm (4ft) wide.

Level Change (Woolly Jumpers)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 180cm (5ft).

Outside Access (Farm Village - Reception)

  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 175cm (5ft) wide.

Level Change (Farm Village - Reception)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 190cm (6ft).

Outside Access

  • This information is for the entrance located in the farmyard.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 120cm (3ft) wide.

Reception

  • The reception desk is 5m (5yd 18in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access (Farm Village)

  • There is not level access to the service(s).
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are low.

Level Change (Farm Village)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located throughout the park.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 200cm (6ft).
  • Comments View
    • The paths giving access through the farm are partly smooth and partly gravel with some slopes.
    • There are various outbuildings with level access housing a variety of animals.

Inside Access (Woolly Jumpers)

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Restaurant Bar Internal (Woolly Jumpers Cafe)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • All tables are permanently fixed.
  • All chairs are permanently fixed.
  • The distance between the floor and the lowest table is 77cm (2ft 6in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.

Restaurant Bar Internal (Restaurant)

  • Once inside, there is not level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is fast food.

Level Change (Restaurant)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the main seating area and the gift shop.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 200cm (6ft).

Level Change (Restaurant)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located inside the main entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 180cm (5ft).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments View
    • These stairs are located in Woolly Jumpers.

Lift (Woolly Jumpers - Platform)

  • There is a lift for public use.
  • The lift is located in the Woolly Jumpers Cafe, on the left.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 20m (21yd 2ft) from accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 100cm x 130cm (3ft x 4ft).
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet (Woolly Jumpers)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 5m (5yd 18in) from the accessible entrance.
    • The accessible toilet is located at the rear of the foyer.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The dimensions of the accessible toilet are 280cm x 180cm (9ft x 5ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft).
    • The tap type is lever.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • The height of the toilet seat above floor level is 49cm (19in).
    • There is a towel dispenser.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is fair.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the adapted toilet.
    • There was a waste disposal bin in the lateral transfer space at the time of research.
    • There is a 2cm threshold for access to the toilets.

Accessible Toilet (Gift Shop)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 30m (32yd 2ft) from the accessible entrance.
    • The accessible toilet is located in the gift shop.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The dimensions of the accessible toilet are 183cm x 148cm (6ft x 4ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft).
    • The tap type is lever.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • The height of the toilet seat above floor level is 42cm (16in).
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
  • Comments View
    • Wall mounted and drop down rails are available.
    • .

Standard Toilet(s) (Woolly Jumpers)

Standard Toilet(s) (Gift Shop)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • There is a childrens play area near a fenced off lake. Staff are trained to take TypeTalk calls.