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Maltings Shopping Centre

28 The Maltings, St Albans, Hertfordshire, AL1 3HL

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Access Guide

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Introduction

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is St Albans City.

COVID-19 Information

  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Hours

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located at the rear of the shopping centre, off of New Kent Road.
    • The car park type is multi storey.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the shopping centre car park entrance.
    • The furthest Blue Badge bay is 30m (32yd 2ft) from the shopping centre car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • The car park has 7 levels; -3, -2, -1, G, 1, 2 and 3.
    • The shops are on the ground floor.
    • The payment machines are on the ground floor.

Outside Access (Shopping Centre Car Park Entrance)

  • Entrance View
    • This information is for the entrance located on the ground floor of the car park.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
  • Comments View
    • The 1st and 2nd photographs show the automatic entrance doors on the ground floor.
    • The 3rd and 4th photographs show the manual doors that are available on all other floors.
    • These manual doors open towards you (pull) and are heavy.

Outside Access (Victoria Street Side Entrance 1)

  • Entrance View
    • This information is for the entrance located on Victoria Street, at the far east end of the shopping centre.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance and beyond.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The width of the entrance is 550cm.

Outside Access (Victoria Street Side Entrance 2)

  • Entrance View
    • This information is for the entrance located on Victoria Street, at the north end of the shopping centre.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The width of the entrance is 350cm.

Outside Access (Chequer Street Entrance - Main Entrance)

  • Entrance View
    • This information is for the entrance located on Chequer Street, at the north end of the shopping centre.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance and beyond it.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The width of the entrance is 680cm.

Outside Access (Chequer Street Additional Entrance)

  • Entrance View
    • This information is for the entrance located on Chequer Street, at the west end of the shopping cetre.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance and beyond the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The width of the entrance is 350cm.

Outside Access (London Road Service Yard Entrance)

  • Entrance View
    • This information is for the entrance located on London road, on the south side of the shopping centre.
    • There is ramped/sloped and stepped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up to the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • The width of the entrance is 280cm.

Shopping Centre

  • The shopping centre is an outdoor venue.
  • The shopping centre has 50+ shops.
  • There is level access into the majority of the shops.
  • Some shops have a slight thresholds at the entrances.
  • The majority of the shopping centre is level but there is a slight slope at the north end.
  • The surface throughout the centre is block paving.
  • There is a seating area by the north end.
  • There are rain gullies that run through the centre of the shopping centre to stop flooding, which do have a shallow drop into them.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are -3, -2, -1, G, 1, 2, 3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located at the south side of the shopping centre.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are -3, -2, -1, G, 1, 2, 3.
  • The lift is approximately 140m (153yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 150cm (4ft 11in).
  • The dimensions of the lift are 210cm x 180cm (6ft 11in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (Centre Manager Entrance)

  • Entrance View
    • This information is for the entrance located on the second floor of the shopping centre, to the left as you exit the lift.
    • There is step-free access at this entrance, via lift.
    • The height of the bell/buzzer is 90cm (2ft 11in).
    • The height of the intercom is 90cm (2ft 11in).
    • The main door(s) open(s) towards you (pull).
    • The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 90cm.

Reception (Centre Manager)

  • The desk/counter is 14m (15yd 11in) from the centre manager entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Outside Access (Brickyard Accessible Toilet Entrance)

  • Entrance View
    • This information is for the entrance located on the left hand side as you enter through the Victoria Street north side entrance.
    • There is ramped/sloped access at this entrance.
    • The height of the bell/buzzer is 105cm (3ft 5in).
    • The height of the intercom is 105cm (3ft 5in).
    • The main door(s) open(s) away from you (push).
    • The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 110cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Accessible Toilet (Brickyard Accessible Toilet)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is light.
    • The dimensions of the accessible toilet are 130cm x 210cm (4ft 3in x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is not a mirror.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 115cm (3ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • The first photograph shows the accessible toilet surveyed.
    • The second photograph shows the identical facility next to it.

Accessible Toilet (Second Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and tactile signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
    • This accessible toilet is located on the second floor, to the left as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 180cm x 190cm (5ft 11in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 140cm (4ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 110cm (3ft 7in).

Standard Toilet(s) (Second Floor)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.