You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Queen Mary's Road is located on Roehampton Lane/A306 and can be accessed via the A205.
    Head east on Upper Richmond Road/A205 towards Rock Lane.
    Turn right onto Roehampton Lane/A306 and Queen Mary's Hospital will be located on the left after 0.7 miles.
  • Queen Mary's Hospital has one main visitors car park and multiple Blue Badge bays by the lower ground entrance.
• By Bus View
  • Bus routes 72, 265, 493, 969 and N74 stop directly outside Queen Mary's Hospital on Roehampton Lane.
  • There is an onsite bus stop.
  • Onsite bus stops are located on the main hospital road.
  • The main onsite bus stop is sheltered with bench seating.
  • The hospitals main entrance is approximately 140m from the onsite bus stop.
    The path leading to the hospital from the bus stop is on a slight slope and is slab paving.
    After turning into the hospital, there is one road to cross with tactile paving on both sides.
    After, there is another slight slope, with slab paving leading to the main hospital entrance.
• By Train View
  • The nearest train station is Barnes Station, which is approximately 1.1 miles from Queen Mary's Hospital.
• By Underground View
  • The nearest underground station is East Putney station, which is approximately 2.2 miles from Queen Mary's Hospital.
• Useful Links View
  • For detailed information on Barnes Station please follow the link.
  • To view the web page described above click here (opens in new tab).
  • For detailed information on East Putney Underground Station please follow the link.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located at the St George's Hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8725 2453.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do not receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found throughout the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking (Accessible Parking). Skip to the next section.

Hospital Parking (Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the hospital, near the lower ground entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 365cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left of the lower ground entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the lower ground entrance.
• Comments View
  • There are 10+ additional Blue Badge bays near the main entrance, to the right of the hospital (shown in photograph 5).

You are on Hospital Parking (Patients and Visitors). Skip to the next section.

Hospital Parking (Patients and Visitors)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 365cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the main entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the main entrance.

You are on Getting To (Physiotherapy Outpatients). Skip to the next section.

Getting To (Physiotherapy Outpatients)

• Physiotherapy Outpatients is/are located on the lower ground floor of Queen Mary's Hospital.
• Access to Physiotherapy Outpatients is via the lower ground entrance.
• Enter via the lower ground entrance and turn left through the set of double doors. The entrance to Physiotherapy Outpatients is on along the corridor on the right hand side.
• There is step free access to Physiotherapy Outpatients.
• Physiotherapy Outpatients is approximately 12m from the lower ground entrance.
• There is a/are manual, heavy, double door(s) between the lower ground entrance and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Lower Ground Entrance). Skip to the next section.

Outside Access (Lower Ground Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital, on the lower ground.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 120cm .
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 105cm (3ft 5in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 185cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 215cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left as you face the entrance.
  • The ramp/slope gradient is slight.

You are on Opening Times (Physiotherapy Outpatients). Skip to the next section.

Opening Times (Physiotherapy Outpatients)

• Access is by appointment only.

You are on Entrance (Physiotherapy Outpatients Entrance). Skip to the next section.

Entrance (Physiotherapy Outpatients Entrance)

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• Entrance Details View
  • This information is for the entrance located on the lower ground floor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 154cm.

You are on Reception (Physiotherapy Outpatients). Skip to the next section.

Reception (Physiotherapy Outpatients)

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• Reception View
  • The reception point is located to the left as you enter.
  • The reception point is approximately 7m (7yd 1ft) from the Physiotherapy Outpatients entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Waiting Room / Area (Physiotherapy Outpatients). Skip to the next section.

Waiting Room / Area (Physiotherapy Outpatients)

• There is a waiting room / area.
• The waiting room / area is approximately 7m from the Physiotherapy Outpatients entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Inside Access (Physiotherapy Outpatients). Skip to the next section.

Inside Access (Physiotherapy Outpatients)

• There is level access once inside.
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the hearing system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is not available.
• No Braille signage is available.
• No tactile signage is available.
• No pictorial signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are medium.

You are on Room / Area (Bader Gymnasium). Skip to the next section.

Room / Area (Bader Gymnasium)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Bader Gymnasium.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) automatically away from you.
• The automatic door(s) is/are push pad activated.
• The door(s) is/are double width but one door is locked.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist can be brought in from another department.
• The hoist is electric.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• The room / area does have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are medium.

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• Comments View
  • The height of the push pad button on entry is 100cm.
  • The height of the push pad button on exit is 75cm.

You are on Consultation / Treatment Room (Mary Snelling Room). Skip to the next section.

Consultation / Treatment Room (Mary Snelling Room)

• There is / are 7 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Mary Snelling Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Treatment Cubicle). Skip to the next section.

Consultation / Treatment Room (Treatment Cubicle)

• There is / are 7 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Cubicle 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 154cm (5ft 1in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located in the main corridor outside the department.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilet is located in the main corridor outside the department.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Hospital Parking link (new tab) - click here.
• Queen Mary's Hospital link (new tab) - click here.