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Emergency Department

St George’s Hospital, Blackshaw Road, Tooting, London, SW17 0QT

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Access Guide

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Getting To (Emergency Department)

Parking (St James Wing - Blue Badge Bays)

  • Car Park View
    • The car park is located on Perimeter Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 495cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 22m from the St James Wing entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Emergency Department)

  • This entrance is located at the front of the main hospital building, between the St James Wing and Atkinson Morley Wing entrances.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • The height of the hand sanitiser is 119cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 120cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.

Department / Service (Emergency Department)

  • Location and Access View
    • The Emergency Department is located on the ground floor of the main hospital building.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors and narrow walkways.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There may be background noise in this area.
    • Wayfinding and dementia-friendly signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Some seating is fixed.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The hoist is mobile.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities (Emergency Department)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located off the main waiting area.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free standard toilet facilities are located off the main waiting area.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations off the main waiting area.

Counter (Check-in)

  • The counter is located ahead from the Emergency Department entrance.
  • The distance from the Emergency Department entrance is 8m.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Initial check-in can also be carried out using a mobile phone, by scanning the QR code on the wall in the Emergency Department entrance corridor.

Reception (Emergency Department)

  • The reception is located ahead and to the right from the Emergency Department entrance.
  • The distance from the Emergency Department entrance is 15m.
  • There is step-free level access to reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Seating Area (Main Waiting Area)

  • Location and Access View
    • The main waiting area is located ahead then round to the right from the Emergency Department entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Some chairs are fixed.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Initial Assessment)

  • There are 3 consultation/medical rooms available.
  • The room surveyed was; Initial Assessment A.
  • The room is located to the right from the Emergency Department entrance, to the left of the reception desk.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 132cm.
  • The width of the opening is 270cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 184cm.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Main Waiting Area - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located off the main waiting area.
    • The distance from the Emergency Department entrance is 20m.
    • The most accessible route to the toilet has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • There is tactile, pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 270cm (width) x 170cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 117cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 80cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a clinical waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 87cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.