Access Guide
Getting To The Hospital
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By Road
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- St George's Hospital is located on Blackshaw Road and can be accessed by the A24.
Head north-east on High Street Colliers Wood/A24 towards Longley Road.
Continue to follow A24 for 0.1 miles.
Turn left onto Blackshaw Road and St George's Hospital is located on the right. - St George's Hospital has two visitors car park and multiple Blue Badge bays located at main entrances.
- St George's Hospital is located on Blackshaw Road and can be accessed by the A24.
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By Bus
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- Bus routes 493 and G1 enter the grounds of St George's Hospital.
Several other bus routes serve roads within a short walk of the hospital.
Routes 44, 77, 270, N44 stop on Garratt Lane, routes 57, 131. 219, and N155 stop on Tooting High Street, and routes 155, 264 and 280 stop on Blackshaw Road. Low-floor, wheelchair accessible buses run on all routes. - There is an onsite bus stop.
- Onsite bus stops are located on the main hospital road.
- Bus routes 493 and G1 enter the grounds of St George's Hospital.
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By Train
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- The nearest train station is Haydons Road, 1.6 miles from St George's Hospital.
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By Underground
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- The nearest underground station is Tooting Broadway, 0.3 miles from St George's Hospital.
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Useful Links
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- For detailed information on bus services please follow the link below.
- To view the web page described above click here (opens in new tab).
- For detailed information on Southern Railway please follow the link below.
- To view the web page described above click here (opens in new tab).
- For detailed information on Thameslink Railway please follow the link below.
- To view the web page described above click here (opens in new tab).
- For detailed information on TFL services please follow the link below.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Grosvenor Wing.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8725 2453.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found in the main corridor of all wings.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is available at the hospital.
- The mobility scooter charging point is located at the Atkinson Morley Wing main reception.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the main receptions in each wing.
Hospital Parking (Hospital Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located off Blackshaw Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is concrete.
- There is not a/are not Blue Badge parking bay(s) available.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park and throughout the car park.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
Hospital Parking (Hospital Car Park 2 - Blue Badge Parking - Out Of Use)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located off Perimeter Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 450cm (7ft 10in x 14ft 9in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located in front of the Atkinson Morley Wing.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are level changes with no dropped kerbs.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 22m (24yd 2in) from the Atkinson Morley Wing entrance.
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Comments
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- Disabled users are able to get a lift from this car park to the Atkinson Morley Wing.
- At the time of survey (April 2023) Car Park 2 was permanently closed for visitors.
Outside Access (Grosvenor Wing Entrance)
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Entrance Details
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- This information is for the entrance located at the side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 172cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Reception (Grosvenor Wing)
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Reception
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- The reception point is located ahead as you enter the Grosvenor Wing entrance.
- The reception point is approximately 8m (8yd 2ft) from the Grosvenor Wing entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are not trained to use the hearing system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Getting Around (Grosvenor Wing)
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Access
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- There is step free access throughout the building via lift(s).
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is vinyl.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are not provided in corridors.
- Seating is provided in some corridors.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage includes some pictograms.
- Dementia friendly signage is not provided.
- Maps are provided at key intersections.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Amenities (Grosvenor Wing)
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Shops and Services
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- The shops/services available include; M&S Simply Food, a newsagent and charity shops.
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ATM Machines
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- There is an/are ATM machine(s) available.
- The ATM Machine(s) is/are located in the Grosvenor Wing entrance foyer.
- A low level ATM machine is not available.
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Pay Phones and Charging Points
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- Pay phones are available.
- The pay phone(s) is/are located in the main foyer.
- The pay phone(s) is/are cash only payment.
- A low level pay phone (controls between 75cm - 100cm from floor level) is not available.
- Phone charging points are not available.
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Public WiFi
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- Free public WiFi is available at the hospital.
- WiFi is available for all visitor's. To access the WiFi, visitor's must select GuestWlan and follow the website instructions.
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TV Pre-Payment Machines
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- There are TV pre-pay machines for patients.
Other Floors (Grosvenor Wing)
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, 1 and 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
Lift (Grosvenor Wing)
- There is a lift for public use.
- The lift is located in the main corridor.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 47m (51yd 1ft) from the Grosvenor Wing entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1 and 2.
- There are manual, heavy, single doors to access the lift lobby on the first floor and on the second floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 81cm.
- The dimensions of the lift are 156cm x 102cm.
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low.
Toilet with Adaptations (Grosvenor Wing)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is Braille and pictorial signage on or near the toilet door.
- This accessible toilet is located on the ground floor of the Grosvenor Wing.
- This accessible toilet is approximately 17m (18yd 1ft) from the Grosvenor Wing entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards and outwards.
- The door is locked by a twist lock.
- The door is easy to open.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The dimensions of the accessible toilet are 400cm x 193cm (13ft 1in x 6ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 293cm (9ft 7in).
- There are dropdown rails on both sides of the toilet.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is a/are coat hook(s).
- The height of the coat hook is 201cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are not available for the toilet.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 96cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Changing Facilities
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- Baby changing facilities are available within this accessible toilet.
- The height of the baby change table once extended is 75cm (2ft 6in).
Standard Toilet(s) (Grosvenor Wing)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the ground floor of the Grosvenor Wing.
- The female and male toilets are approximately 23m (25yd 6in) from the Grosvenor Wing entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels in the female and male toilets are moderate to good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Atkinson Morley Wing link (new tab) - click here.
- Hospital Parking link (new tab) - click here.