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Main Reception Entrance and Security

Waldegrave Road, Twickenham, London, TW1 4SX

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Access Guide

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Introduction

  • Services / facilities within the building include the campus main entrance, the university main reception and the campus security reception.
  • Comments View
    • The reception is located to the left when entering via the main reception entrance.

Getting Here

  • By Road View
    • You can use the AA route planner to plan your journey. In accordance with the university's sustainability policy, visitors are advised to travel to St Mary's by public transport wherever possible. St Mary's is located on Waldegrave Road (A309) to the south of Twickenham. If you are using a sat nav, the postcode for the campus is TW1 4SX.
    • Parking restrictions apply on the campus from 9am to 4pm Monday to Friday and parking is limited at other times. Please call the main reception on 020 8240 4000 if you require further clarification.
  • By Bus View
    • From Richmond Upon Thames you can catch the R68 towards Hampton Court from a bus stop just outside Richmond station. Get off at the Twickenham, King Street stop and then take the 33 towards Fulwell. Get off at the ‘St Mary's University’ stop, which is just outside of St Mary’s main reception. You can also take the 33 from Richmond, although the bus stop is a 5 minute walk from Richmond station on Sheen Road (Bus stop L). From Twickenham or Teddington the 33 heading towards Fulwell stops on Richmond Road and York Street in Twickenham. The 33 heading towards Hammersmith stops on Stanley Road and Broad Street (Teddington High Street) in Teddington.
  • By Train View
    • The nearest train station is Strawberry Hill which is 0.3 miles away. To get to the university from the station turn left when you exit, then walk past Premier Wine and the Post Office on your left and take the second road on your right, which is Waldegrave Gardens. At the end of Waldegrave Gardens, turn right onto Waldegrave Road and St Mary's main reception is on your left.
  • By Underground View
    • The nearest tube station is Richmond, which is 2.6 miles away. It is on the District and Overground Lines.
  • Useful Links View

Useful Information

Site/Campus Car Park (Main Entrance Visitor Parking)

  • Car Park View
    • The car park is located off Waldegrave Road.
    • The nearest building(s) to this car park is/are Main Entrance and Security, G Block, Chaplaincy, Shannon Building, Chapel.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 475cm x 440cm (15ft 7in x 14ft 5in).
    • The dimensions of the designated bays do not vary in size.
  • Charges and Restrictions View
    • This car park can be used by visitors, Blue Badge holders and staff permit holders.
    • Parking charges apply to visitors only.
  • Drop Off Point View
    • There is a designated drop off point in this car park.
    • There is a dropped kerb from the drop off point.
    • The dropped kerb does not have tactile paving.
  • Car Park Access View
    • There is sloped access to the car park from the main entrance.
    • This car park is not clearly signposted from the Main Reception and Security.
    • The nearest designated bay is 20m (21yd 2ft) from the main entrance.
  • Comments View
    • Parking on campus is available only to staff with a valid annual parking permit.
    • Parking charges apply to visitors section of the car park (by main reception, approximately 20 parking places).
    • The carpark has 2 electric vehicle charging bays (maximum stay is 4 hours).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the campus, just off Waldegrave Road.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 158cm (5ft 2in).
    • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 158cm (5ft 2in).
  • Step(s) View
    • There is a / are step(s) at this entrance.
    • The step(s) is / are located in front of the door to the right of the main entrance.
    • There is / are 2 step(s) to access the entrance.
    • There is not tactile paving at the top and bottom of the step(s).
    • The step(s) is / are not clearly marked.
    • The step(s) is / are medium height (11cm - 17cm).
    • The steps do not have handrails.
  • Comments View
    • There are also manual double doors which open towards you located to the right of the automatic doors.
    • There are also single, heavy doors, 85cm wide, which open towards you located either side of first set of doors, to the left leading from the Security Reception, and to the right from the path along the front of G Block.
    • The entrance on the right has the steps in front of it (shown in photographs 8 and 9).

Level Change (Security Reception)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the front and right side as you face the security office window.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Reception (Security Reception)

  • The security reception is located outside the main entrance, to the left as you face it.
  • The desk is 7m (7yd 1ft) from the main entrance.
  • There is ramped access to this reception area.
  • The lighting levels in the reception area are low to moderate.
  • The reception desk/counter is high (110cm+).
  • There is not a low section of the counter (76cm or below) available.
  • The desk is staffed.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
  • Comments View
    • There is a shutter that is closed when the counter is not in use.
    • The bell needs to be used for attention.
    • There is a deep step of 20cm to enter the Security office which can be seen in photograph 2.

Reception (University Main Reception)

  • The university main reception is located just inside the main entrance.
  • The desk is 7m (7yd 1ft) from the main entrance.
  • Clear signage for the reception area is visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are good.
  • The reception desk/counter is low (76cm or lower).
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 24/07/2023.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There is bench seating located in the reception with a height of 46cm.

Getting Around

  • Access View
    • There is step free access throughout the area.
    • There are no doors in corridors which have to be opened manually.
  • Getting Around View
    • There is clear signage for building facilities/areas in the foyer/reception area.
    • There is clearly written directional signage at key points of circulation routes.
    • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • This building does not play background music.

Changing Places (E Block Drama Studio 3 Corridor)

  • Location and access View
    • The facility is located in the E block corridor past Drama Studio 3.
    • The facility is approximately 35m (38yd 10in) from the main entrance.
    • There is level access into the facility.
  • Dimensions and features View
    • You do not need a key for the facility.
    • There is pictorial and written text signage on or near the door.
    • The dimensions of the facility are 354cm x 350cm (11ft 7in x 11ft 6in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 186cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet has a transfer space on one side only.
    • The transfer space on the left as you face the toilet is 75cm (2ft 6in).
    • The transfer space on the right as you face the toilet is 70cm (2ft 4in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are not available at the wash basin.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • Disposal facilities are available.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a shelf next to the toilet.
    • There is not a coat hook.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Accessible Shower View
    • Accessible shower facilities are available.
    • The facilities available in the accessible shower are an adjustable shower head, a flip-down seat and a fixed seat.
    • The height of the seat is 46cm (1ft 6in).
  • Comments View
    • The Changing Places is located 15m from the Drama Studio 3 Area entrance.
    • The modesty screen is fixed to the wall which reduces the width of the transfer space on the right.
    • There are 2 pull cord emergency alarms - one is functional by the toilet and the one by the bed is tied up and out of reach.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within the changing places in E Block.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located along the ground floor E Block corridor.