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Middleport Pottery - The Packing House Cafe

Port Street, Burslem, Middleport, Stoke-on-Trent, Staffordshire, ST6 3PE

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the rear right of the cafe.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female toilet facilities are located to the rear right of the café, up the step.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking (Main Car Park)

  • Car Park View
    • The car park is located to the right of the main building.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings and compacted earth.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • Parking is free for all users.

Access To (The Packing House Cafe)

  • The distance from Car Park 2 -Blue Badge Bays is 75m.
  • The most accessible route has step-free level access, slight ramps or slopes and uneven surfaces.
  • There is pictorial and written text signage on or near the entrance.
  • There are double manual doors which are permanently held open.
  • The width of the opening is 175cm.
  • The doors have a low visual contrast.
  • There are a second set of double manual doors which open towards you.
  • The doors require effort to open.
  • The width of the opening is 175cm.
  • The second set of doors have a medium visual contrast.
  • There is a button at a height of 70cm to press for assistance, if needed.

Eating and Drinking (The Packing House Cafe)

  • Location and Access View
    • The most accessible route has step-free level access and manual doors.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are handheld, wall-mounted and available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located straight ahead from the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is a wooden support under most of the tables which would prevent a wheelchair being positioned there.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the rear right of the cafe.
    • The distance from the café entrance is 8m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the door opening is 84cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 132cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 78cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 92cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 153cm and 193cm from the floor.
    • The height of the baby change facility when in use is 89cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Outdoor Spaces (Outdoor Seating)

  • Outdoor areas consist of concrete or tarmac, cobbled surfaces, loose chippings and gravel.
  • There are no footpaths.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • There are wooden tables, chairs with armrests and picnic tables in this area.