Airport Assistance
Stansted Airport, Bassingbourn Road, Essex, CM24 1QW
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London Stansted Airport is the 3rd largest in London (4th in UK) serving 30 million passengers a year.
Firmly positioned as a market leader for short-haul travel across Europe, whilst additionally serving North Africa, and the Middle East with over 200+ destinations across 40+ countries, Stansted serves more scheduled connections to Europe than any other airport in the world. With approval to serve 43 million passengers a year, it's the only London airport with space and permission to grow.
London Stansted also boasts an impressive and growing range of transport links that benefit from close proximity to the M11 and A120, as well as direct trains to London and Cambridge and is proud to be the UK's leading major airport (and one of the best performing in Europe), with nearly half of passengers travelling to and from by public transport.
London Stansted Airport has received recognition in several notable areas, including:
Accredited by the Alzheimer’s Society as an Inclusive Dementia Community Business 2024
Shortlisted for the Accessible Airport Award at the Airport Honour Awards 2024
First Runner up for the Airport PRM Accessibility Award 2023
For general airport enquiries, please call 0808 169 7031
Lines are open Monday-Friday 9:00 to 17:00. We are closed on bank holidays.
Passengers with specific questions about the assistance available to them at London Stansted Airport can also email our service provider, ABM, via the following: [email protected]