Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Arrivals Hall

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

International Baggage Reclaim

Arrivals Hall Information

  • There is step free access throughout the Arrivals Hall.
  • The surface of the flooring is tiles.
  • There is seating available.
  • The seating is fixed.
  • Some of the seating has armrests available.
  • There are a number of shops and eateries around the edge of the Arrivals Hall.

Airport Information Desk

  • The desk is 30m (33yd) from the International Arrivals exit.
  • There is level access to the desk once inside the terminal building.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.
  • There is a foot bar at the base of the desk.
  • The desk provides information about travel, accommodation and attractions.

Changing Places (Arrivals Hall)

  • Location and access View
    • The facility is located to the right as you face the International Arrivals exit.
    • The facility is approximately 33m (36yd 3in) from the international arrivals exit.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from dialling 2526 from the internal phone next to the entrance door.
    • The dimensions of the facility are 320cm x 426cm (10ft 6in x 13ft 12in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the left as you face the toilet is 305cm (10ft).
    • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • There is a wheel-in shower within this facility with an adjustable shower head and lever controls.

Accessible Toilet (Arrivals Hall)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 36m (39yd 1ft) from the International Arrivals exit.
    • This accessible toilet is located to the right as you face the International Arrivals exit.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 248cm x 290cm (8ft 2in x 9ft 6in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a medium colour contrast between the internal door and wall.
    • The contrast between the external door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Arrivals Hall)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you face the International Arrivals exit.
    • The female and male toilets are approximately 20m (21yd 2ft) from the International Arrivals exit.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The height of the baby change table once extended in the female toilets is 80cm (2ft 7in).
    • The height of the baby change table once extended in the male toilet is 81cm (2ft 8in).

Outside Access (Arrivals Entrance)

  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 203cm.
  • Comments View
    • There is a telephone (Help Point 5) located next to the entrance, which can be used to call for assistance.
    • The telephone is 45cm (1ft 6in) high.

External Concourse

  • There is step free access along the external concourse.
  • The external concourse is covered.
  • There is clear signage along the concourse.
  • It is between 50m (55yd) and 7m (8yd) from the bus and taxi stands to the concourse.
  • There are bus stops for transfer to each of the airport car parks.
  • There are 3 entrances in to the Check-in Hall along the concourse.
  • There is an entrance into the Arrivals along the concourse.
  • There are help points available at all entrances.

Car Parking, Coach Station, Train Station and Car Rental Village