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Alderney Airport

Le Grand Val, St Anne, Alderney, Guernsey, GY9 3XD

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Access Guide

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Opening Times (Summer)

  • Monday 07:10 - 18:30.
  • Tuesday 07:10 - 18:30.
  • Wednesday 07:10 - 18:30.
  • Thursday 07:10 - 18:30.
  • Friday 07:10 - 18:30.
  • Saturday 07:10 - 19:30.
  • Sunday 07:10 - 19:30.

Opening Times (Winter)

  • Monday 07:10 - 18:30.
  • Tuesday 07:10 - 18:30.
  • Wednesday 07:10 - 18:30.
  • Thursday 07:10 - 18:30.
  • Friday 07:10 - 18:30.
  • Saturday 07:10 - 18:30.
  • Sunday 08:25 - 18:30.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • There is not a tram stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 302cm x 413cm (9ft 11in x 13ft 7in).
    • The nearest Blue Badge bay is 4m (4yd 1ft) from the arrivals entrance.
    • The furthest Blue Badge bay is 10m (10yd 2ft) from the arrivals entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Parking is limited to 96 hours.

Outside Access (Departures Entrance)

  • Entrance View
    • This information is for the entrance located to the right hand side of the building.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 68cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 156cm.
  • Step(s) View
    • The step(s) is/are located to the right as you face the entrance and in the doorway.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
  • Comments View
    • There are 2 steps to the right of the entrance.
    • There is 1 shallow step (4cm) in the doorway created by the door frame.
    • There are handrails on both sides at the second step only.

Outside Access (Arrivals Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 158cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • This entrance can be used to gain access to departures.

Reception (Flight Enquiries Desk)

  • The desk/counter is 9m (9yd 2ft) from the arrivals entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Counter (Check-in Desk)

  • The counter is 8m (8yd 2ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 121cm (3ft 12in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.

Counter (Aurigny Freight/Cargo Desk)

  • The counter is 7m (7yd 1ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 121cm (3ft 12in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the building.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking (Aviator Café and Duty Free)

  • The following information is for the café.
  • The café is located to the centre of the building as you enter via the arrivals entrance.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the arrivals entrance.
  • The distance between the floor and the lowest table is 42cm (1ft 5in).
  • The distance between the floor and the highest table is 68cm (2ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks, sandwiches and breakfasts.
  • Comments View
    • There is a similar counter in the area at the right hand side of the building as you enter via the arrivals entrance (shown in photographs 3 and 4).
    • This counter is longer and faces the departures entrance.

Standard Toilet(s) (Landside)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the front right of the building as you enter via the arrivals entrance.
    • The female and male toilets are approximately 15m (16yd 1ft) from the arrivals entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female toilets.
    • The height of the baby change table once extended is 96cm (3ft 2in).
    • Inside the venue, there is level access to the baby change facility.

Security

  • Security is located to the rear right of the building as you enter via the arrivals entrance.
  • There are no desks.
  • Boarding Passes are checked at the entrance to the security area.
  • The clear opening width of the entrance is 106cm.
  • Passengers in wheelchairs or with limited mobility can be security checked at the entrance to the security area and escorted around the front of the building to Gate 2 and then onto the apron.
  • The exit door from the security area to the departures lounge is single, light, and opens away from you (push).
  • There is a shallow (10cm) step in the doorway.
  • The step is not clearly marked and does not have handrails.

Departures Lounge

  • The departures lounge is located in a portable building at the rear right of the airport.
  • There are 2 identical doors to enter the departures lounge.
  • The door surveyed was the nearest door to the security area exit.
  • The door is single, opens towards you (pull) and is permanently held open.
  • The clear door width is 70cm.
  • There is 1 medium height step (14cm) in the doorway.
  • The step is clearly marked.
  • There are no handrails at the step.
  • There is seating in the departures lounge.
  • The seats do not have armrests.
  • There is a television for safety announcements.
  • The safety announcement does not have subtitles.

Level Change (Departures Access to Apron)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the rear of the building to the apron.
  • There is/are 7 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre of the step(s).
  • Comments View
    • Passengers in wheelchairs or with limited mobility can be escorted around the front of the building to Gate 2 and then onto the apron in order to avoid this level change.

Outside Access (Airside Arrivals Entrance)

  • Entrance View
    • This information is for the entrance located at the rear left of the building, leading from the apron into the building.
    • There is ramped/sloped and stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 77cm.
  • Ramp/Slope View
    • The ramp/slope is located leading from the apron to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Step(s) View
    • The step(s) is/are located in front of the entrance and in the doorway.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There are 6 steps leading from the ramp and apron to the entrance and 1 step in the doorway created by the door frame.
    • Passengers in wheelchairs or with limited mobility can be escorted from the apron to Gate 2 and then around the front of the building and through to the baggage claim area.

Arrivals - Baggage Claim

  • The baggage claim area is located at the rear left of the building and is accessed via the airside arrivals entrance.
  • There are double, manual, doors to access the main area of the building from the baggage claim area, which can be used under escort to enter the baggage claim area for passengers in wheelchairs or with limited mobility.
  • The doors are double, and open towards you (pull) when exiting the baggage claim area (shown in photograph 3 from inside and photograph 4 from outside).
  • The clear door width is 168cm.
  • Wheelchairs are available to borrow in the baggage claim area.
  • The baggage claim has a maximum height of 116cm and a minimum height of 32cm.
  • There are luggage trollies available to borrow in the baggage claim area.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s) (Arrivals - Baggage Claim Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the rear left of the building as you enter via the arrivals entrance, in the baggage claim area.
    • The shared toilet(s) is/are approximately 10m (10yd 2ft) from the arrivals entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are medium.
  • Comments View
    • The shared standard toilet is located to the right as you enter the building via the airside arrivals entrance and is 4m from the airside arrivals entrance.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grassed areas in the car park.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are not available.