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Co-Operative Locale

The Market Buildings, The Market Square, St Peter Port, Guernsey, GY1 1HE

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left and left beyond the main payment/customer service counter as you enter the store via the Market Street entrance.
    • The toilet with adaptations has a left hand transfer space.
    • The only public toilet facility in the store is the toilet with adaptations described above, which is for the sole use of disabled people and fitted with a RADAR key.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Le Petit Carr.
    • The Blue Badge bays are clearly marked and signposted.
    • There are two on-street Blue Badge parking bays on Le Petit Carr, immediately outside the Le Petit Carr entrance to the store. The bays are situated on a steep gradient, meaning there is a steep slope from the bays to the building. There is a maximum stay of two hours.
  • Public Car Parks View
    • There is a public car park located on Albert Pier, off South Esplanade.
    • The name of the car park is Albert Pier Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Market Street)

  • This entrance is located to the side of the store, on Market Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 180cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 133cm.
  • The second set of doors have a low visual contrast.

Entrance (Le Petit Carr)

  • Le Petit Carr.
  • This entrance is located at the front of the store, at the junction of Le Petit Carr and Market Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is step-free level access at this entrance, but there are steep slopes on the approach from Le Petit Carr (including from the Blue Badge bays), Mill Street and The Bordage.
    There is step-free level access on the approach from Market Street.
  • There are double manual doors at this entrance.
  • The doors open both ways.
  • The width of the opening is 164cm.
  • The doors have a medium visual contrast.
  • There is a second single automatic gate.
  • The second gate opens away from you.
  • The push pad for the automatic doors is at a height of 87cm.
  • The width of the opening is 84cm.
  • The second gate has a low visual contrast.
  • The automatic gate bypasses the turnstile, which has an opening width of 58cm.
    There is no exit at this entrance - it can only be used to enter the store, except in an emergency.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some aisles are obstructed by product bins.
    • The flooring is shiny.
    • There is a high visual contrast between the shelving and floor in the majority of walkways.
    • Some of the walls have a reflective finish.
    • There is background noise.
    • Signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is consistent throughout.
    • Seating available on this floor includes: chairs with armrests.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There are some areas of the shop floor which are on a gradient with a very easy incline.
    • The checkout area is located to the left as you enter the store via the Market Street entrance.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter, self-serve touchscreens and a customer service counter.
  • Payment Counter View
    • The counter surveyed was the main payment/customer service counter.
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 90cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Self-Service Touchscreens View
    • The self-service touchscreens have the following accessibility features: a screen reader, large text, a call for assistance button and lowered loading/packing areas.
    • The height of the loading area is 58cm.
    • The height of the self-serve touchscreen display ranges from 118cm to 139cm from the floor.
    • The height of the scanner is 107cm.
    • The height of the packing area is 58cm.
    • The card payment machine is portable.
    • Assistance is available at the self-serve checkouts.
    • The self-service checkouts accept card payments only. To pay with cash, please use the main payment/customer service counter.

Counter (COOP Pharmacy)

  • The counter is located to the left and left beyond the main payment/customer service counter as you enter the store via the Market Street entrance.
  • The distance from the Market Street entrance is 28m.
  • There is step-free access via a very easy slope to the counter.
  • The height of the counter is 97cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left and left beyond the main payment/customer service counter as you enter the store via the Market Street entrance.
    • The distance from the Market Street entrance is 28m.
    • The most accessible route to the toilet has a very easy slope.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 161cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 133cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 109cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 97cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.