You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a shop, a physiotherapy gym, standard treatment rooms, and Extremity MRI, CT and Ultrasound scanning facilities.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:30 - 19:00.
• Tuesday 07:30 - 19:00.
• Wednesday 07:30 - 19:00.
• Thursday 07:30 - 19:00.
• Friday 07:30 - 18:00.
• Saturday 09:00 - 12:00.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is North Beach.
  • The car park is located on South Quay.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 200cm x 480cm (6ft 7in x 15ft 9in).
  • On street Blue Badge parking is located at the seafront end of Le Pollet (the street outside the rear entrance).
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge bay on Le Pollet (shown in photograph 5) is approximately 30m from the rear entrance of First Contact Health.
  • Standard on-street parking is available at the rear of the venue, on Le Pollet (see photograph 6).
  • These parking areas are not marked into bays.
  • This parking is limited to 30 minutes.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) both ways.
  • The door(s) is/are single width.
  • The width of the door opening is 75cm.
• Step(s) View
  • The step(s) is/are located at the threshold.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 8cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building, on Le Pollet.
  • There is ramped/sloped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 94cm (3ft 1in).
  • There is not an intercom.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 102cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located beyond the entrance, leading towards reception.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
• Comments View
  • The doorbell can be used to call for assistance at this entrance.
  • The handrail on the right of the ramp is interrupted by a doorway.
  • There is a portable ramp for use with this door, to help overcome the kerb, if required.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • Wayfinding signage is provided throughout the building.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, B.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • On the ground floor, there are 2 steps (as shown in photograph 1) leading to the door to the stairs (photograph 2).
  • These steps are clearly marked, but have no handrail.
  • At the foot of the ground floor door to the stairs, there is a single 13cm high step (as shown in photograph 3).
  • This step is clearly marked,.

You are on Level Change (Lift to Basement Facilities). Skip to the next section.

Level Change (Lift to Basement Facilities)

• There is a ramp/slope located to the left as you exit the lift on the basement floor.
• The ramp/slope is used to access the basement floor waiting area, gym, accessible toilet and treatment rooms.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 114cm (3ft 9in).
• The lighting levels at the ramp/slope are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, B.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 18m (19yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 137cm x 158cm (4ft 6in x 5ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The lift was originally a goods lift, so the external controls have buttons to move the lift both up and down.
  • There is a sign clearly explaining how to call the lift.

You are on Treatment Rooms. Skip to the next section.

Treatment Rooms

• There are a variety of treatment rooms of different sizes.
• There are 2 treatment rooms on the ground floor, and more on the basement floor.
• The closest treatment room is 15m from the main entrance.
• The door opening is 80cm wide.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre within the treatment room.
• In addition to treatment rooms with beds/couches, there are rooms containing Extremity MRI, Extremity CT and Ultrasound scanning equipment.

You are on Accessible Toilet (Ground Floor - Right Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • This accessible toilet is located to the right of reception, then at the far end of the corridor on the right.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 223cm x 220cm (7ft 4in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 169cm (5ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 122cm (4ft).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet (Basement Floor - Right Transfer). Skip to the next section.

Accessible Toilet (Basement Floor - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the lift.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 270cm x 239cm (8ft 10in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 210cm (6ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • There is a standard shower within this accessible toilet.

You are on Standard Shower (Basement Floor). Skip to the next section.

Standard Shower (Basement Floor)

• Shower facilities are available.
• The shower(s) surveyed is/are located within the basement accessible toilet.
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a medium step.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the ground floor.
  • The shared toilet(s) is/are approximately 30m (32yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels in the shared toilets are good.

You are on Standard Toilet(s) (Basement Floor). Skip to the next section.

Standard Toilet(s) (Basement Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the basement floor.
  • The shared toilet(s) is/are approximately 4m (4yd 1ft) from the lift.
  • Inside the venue, there is level access to the shared toilet(s).
  • This is by lift.
  • Lighting levels in the shared toilets are good.
• Comments View
  • The standard toilet doors are folding doors.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located along the seafront.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are not available.