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Guernsey Harbour - Passenger Terminal

The White Rock, St Peter Port, Guernsey, GY1 3AF

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2021.
  • Opening times are as normal.
  • Blue Badge Parking Bays and Standard Parking Bays are in use as normal.
  • There is not a member of staff available at the entrance.
  • The Information Desk is to the left as you enter via the Main Entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 150cm.
  • Hand sanitisers are available inside the venue.
  • Hand held and wall mounted hand sanitisers are available throughout the building.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is a Covid Testing Area, on the right as you exit the Arrivals Area. This Covid Testing Area is for residents of the island and for any ferry passengers who feel they need to be tested.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • The check in desk has a protective screen.
  • Toilets are available.
  • At present, the Landside Accessible Toilets are within the Covid Testing Area and may be difficult to access.

Planning your trip

  • Before you arrive in the Bailiwick you will need to create a Travel Tracker account and register your journey, providing your travel plans and recent travel history.
  • A journey cannot be registered until two calendar days before you are due to arrive in the Bailiwick. If you are unable to register on the Travel Tracker in advance this can be done on arrival using special kiosk terminals, however this will make the processing time longer. Assistance can be given by the Ports customer care team if necessary.

Arrival into Guernsey

  • Arrival into Guernsey
  • Passengers travelling to Guernsey are required to declare their travel history as various restrictions have been imposed for travellers depending on where they have travelled. Countries and regions are classified into four groups, Categories 1-4.
  • Social distancing measures are in operation for the harbour testing centres.
  • Please follow the directions of staff. Seating is available in the queuing areas if passengers are unable to stand for a prolonged period whilst waiting to be processed.
  • Self-testing rooms
  • A member of staff will guide you to the next available self-testing room at the Harbour or Airport.
  • The self-testing rooms contain a desk, chair, mirror, and a kiosk terminal. They also contain hand sanitiser, paper towels and a waste bin.
  • You will be handed a self-testing kit and instruction are available in the testing room but if there are any difficulties, please ask a member of staff for assistance.
  • The self-testing rooms also have a degree of privacy, and several are designed for full manoeuvrability for wheelchair users or those requiring extra space or families or carers.
  • In all circumstances, children under 12 are not required to undertake a self-sample COVID-19 swab on arrival.
  • Before you exit the testing area, you will be required to hand in a signed copy of a form acknowledging the self-isolation requirements. You will be provided with a receipt from Guernsey Border Agency staff who will confirm when your self-isolation period ends.
  • After testing
  • Please keep your mask on at all times until you reach your final destination in the Bailiwick. You only need to remove it when asked to take a supervised ‘self-swab’ test.
  • Please book a hire car prior to your arrival and follow the company’s instructions.
  • Please note that public buses in Guernsey cannot be used as a means of transport to your self-isolation address.
  • Please book a Taxi in advance whenever possible, especially if you require a wheelchair accessible taxi, to ensure you do not queue. There are a limited number of taxis, especially for the harbour route. Please follow the drivers’ instructions.
  • You can ask a friend or relative to pick you up. The passenger must sit on the back seat, wear a mask, the windows should be down. The driver should wipe down any surfaces that have been touched, such as the door handles, afterwards.

Introduction

  • Services / facilities within the building include a Food Kiosk and a Ferry Passenger Terminal.
  • Comments View
    • The companies operating from the harbour are Condor Ferries and Manche Iles.

Location

  • There is not a bus stop within 150m (164yds) of the venue.

Opening Times (Office)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday 09:00 - 17:00.
  • Sunday 09:00 - 17:00.

Opening Times (The Port Café)

  • Opening times do vary depending on timetabling.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the Terminal.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 200cm x 340cm (6ft 7in x 11ft 2in).
    • The nearest Blue Badge bay is 35m (38yd 10in) from the Main Entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is a 1/2 hour limit for parking in the Blue Badge bays in front of the terminal.
    • There is long term parking in the North Beach public car park further along the pier.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.

Entrance (Exit to Ferry)

  • This information is for the entrance located at the rear left of the departures lounge.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 151cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located just before the exit.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Level Change (Access to Ferries)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • The gangways and pontoons to access the ferries from the Terminal have varying widths.
    • The gradient of the gangways depends on the level of the tide.

Reception (Check-In Desks)

  • The desk/counter is 15m (16yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the Terminal.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Eating and Drinking (The Port Café)

  • The following information is for the café.
  • The café is located in the Departures Lounge at the front right.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 5m (5yd 1ft) from the serving hatch.
  • The distance between the floor and the lowest table is 34cm (1ft 1in).
  • The distance between the floor and the highest table is 39cm (1ft 3in).
  • The standard height for tables is 39cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Special Assistance Area

  • The Special Assistance Area is located in the Departure Lounge at the front left.
  • There is ample room for a wheelchair user to manoeuvre within the Special Assistance Area.
  • There is step free access throughout Special Assistance Area.
  • The seats are bench seats.
  • The seats do not have armrests.
  • Some seats can be removed to create space for a wheelchair user.
  • If assistance is required to access the ferry a member of staff will be available.

Accessible Toilet (Landside - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 26m (28yd 1ft) from the Special Assistance Area.
    • This accessible toilet is located ahead as you enter.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 75cm (2ft 6in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 138cm x 220cm (4ft 6in x 7ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are not available for the toilet.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 97cm (3ft 2in).
  • Comments View
    • Inside the venue, there is level access to the baby change facility.

Accessible Toilet (Port Side - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the Main Entrance.
    • This accessible toilet is located at the rear of the Departure Lounge.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 148cm x 170cm (4ft 10in x 5ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet cubicle.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • There is a strap in child seat within an Accessible Toilet cubicle.
    • The height of the child seat is 70cm.
    • There is a threshold just before the entrance to the Accessible Toilet.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located at the rear of the departure lounge.
    • The female toilet(s) is/are approximately 35m (38yd 10in) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located at the rear of the departure lounge.
    • The male toilet(s) is/are approximately 35m (38yd 10in) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are good.
  • Comments View
    • There are additional standard toilets in the departure lounge.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.