You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a food kiosk and a ferry passenger terminal.
• The companies operating from the harbour are Condor Ferries, Brittany Ferries and Manche Iles.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Office). Skip to the next section.

Opening Times (Office)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday 09:00 - 17:00.
• Sunday 09:00 - 17:00.

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• Comments View
  • The Harbour operates 24 hours.

You are on Opening Times (Guernsey Harbour Express Café and Snack Bar). Skip to the next section.

Opening Times (Guernsey Harbour Express Café and Snack Bar)

• Opening times do vary depending on timetabling.
• The Café is only open when there is a ferry in the port.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in opposite the passenger terminal entrance.
  • The car park type is open air/surface.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 480cm (11ft 9in x 15ft 8in).
  • The nearest Blue Badge bay is 20m (65ft) from the passenger terminal entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the passenger terminal, for loading only.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.

You are on Entrance (Exit to Ferry). Skip to the next section.

Entrance (Exit to Ferry)

• This information is for the entrance located at the rear left of the departures lounge.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) by sliding.
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 151cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located just before the exit.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The lighting levels at the ramp/slope are good.

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• Comments View
  • This door is opened when ferry loading is in progress.

You are on Level Change (Access to Ferries). Skip to the next section.

Level Change (Access to Ferries)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • The gangways and pontoons to access the ferries from the Terminal have varying widths.
  • The gradient of the gangways depends on the level of the tide.

You are on Reception (Check-In Desks). Skip to the next section.

Reception (Check-In Desks)

• The desk/counter is 15m (16yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the Terminal.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Eating and Drinking (Guernsey Harbour Express Café and Snack Bar). Skip to the next section.

Eating and Drinking (Guernsey Harbour Express Café and Snack Bar)

• The following information is for the café.
• The café is located ahead as you enter the terminal.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (16ft) from the main entrance.
• The standard height for tables is 42cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• There is a further section of the Guernsey Harbour Express Cafe and Snack Bar on the port side of the terminal, with ramped access to the counter.
• There is also a small gift/souvenir/confectionary shop here, which is also only open at certain times when a ferry is in port.

You are on Special Assistance Area. Skip to the next section.

Special Assistance Area

• The Special Assistance Area is located in the Departure Lounge at the front left.
• There is ample room for a wheelchair user to manoeuvre within the Special Assistance Area.
• There is step free access throughout Special Assistance Area.
• The seats are bench seats.
• The seats do not have armrests.
• Some seats can be removed to create space for a wheelchair user.
• If assistance is required to access the ferry a member of staff will be available.

You are on Toilet with Adaptations (Landside - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Landside - Left Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 26m (85ft) from the Special Assistance Area.
  • This accessible toilet is located ahead as you enter.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 75cm (2ft 5in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 138cm x 220cm (4ft 6in x 7ft 2in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 60cm (1ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are not available for the toilet.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low visual contrast between the external door and wall.
  • There is a low visual contrast between the internal door and wall.
  • There is a low visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 97cm (3ft 2in).
  • Inside the venue, there is level access to the baby change facility.

You are on Toilet with Adaptations (Port Side - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Port Side - Right Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 35m (114ft) from the main entrance.
  • This accessible toilet is located at the rear of the Departure Lounge.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 83cm (2ft 8in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 148cm x 170cm (4ft 10in x 5ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet cubicle.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There is a strap in child seat within an toilet with adaptations cubicle.
  • The height of the child seat is 70cm.
  • There is a threshold just before the entrance to the toilet with adaptations.

You are on Toilet with Adaptations (Ferry Terminal Foyer - No Transfer Space). Skip to the next section.

Toilet with Adaptations (Ferry Terminal Foyer - No Transfer Space)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 18m (59ft) from the main entrance.
  • This accessible toilet is located ahead and to the right of the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft 0in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 135cm x 210cm (4ft 5in x 6ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 104cm (3ft 4in) .
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the right hand wall.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s) (Ferry Terminal Foyer). Skip to the next section.

Standard Toilet(s) (Ferry Terminal Foyer)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead and to the right of the main entrance.
  • The female and male toilets are approximately 16m (52ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Standard Toilet(s) (Departure Lounge). Skip to the next section.

Standard Toilet(s) (Departure Lounge)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located at the rear of the departure lounge.
  • The female toilet(s) is/are approximately 35m (38yd 10in) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located at the rear of the departure lounge.
  • The male toilet(s) is/are approximately 35m (38yd 10in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Comments View
  • There are additional standard toilets in the departure lounge.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.