Access Guide
Location
- This venue is situated in Castel.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Opening Times
- The opening times vary depending on bookings and events taking place.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the building, off La Route de la Hougue du Pommier.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 250cm x 463cm (8ft 2in x 15ft 2in).
- The nearest Blue Badge bay is 18m (59ft) from the main entrance.
- The furthest Blue Badge bay is 43m (141ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
- Some of the car park has a surface comprised of loose chippings.
Entrance (Main Entrance)
- This entrance is located at the front of the building, leading in from the car park.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is ramped and stepped access at the entrance.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with no handrails.
- There is 1 step with no handrails.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the highest step is 6cm.
- There is a key safe at a height of 148cm.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors are permanently held open.
- The width of the opening is 76cm.
- The doors have a low visual contrast.
- The key safe is for out of hours access only.
- There is a second set of double manual doors, however one door is locked or bolted.
- The locked door can be opened on request.
- The second set of doors open towards you.
- The width of the opening is 71cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a high visual contrast.
- There is step-free level access as you enter.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played at certain times depending on the event taking place.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Level Change (Tables/Courts)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading up to the tables/courts.
- The ramp/slope gradient is steep.
- The ramp/slope is portable.
- Please contact a member of staff or volunteer for use of the portable ramp.
- The ramp does not have handrails.
- The width of the ramp/slope is 93cm (3ft 0in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the tables/courts.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
Eating and Drinking (Refreshment Area)
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Location and Access
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- The refreshment area is located to the right as you pass through the second set of doors at the main entrance.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
- Full table service is available on request only.
- Menus are wall-mounted and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located straight ahead as you enter the refreshment area.
- There is step-free level access to the counter.
- The height of the counter is 108cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables and long tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Stairs (To Viewing Gallery)
- The stairs surveyed are located straight ahead and to the left as you approach the tables/courts when entering through the main entrance.
- There is a single manual door to access the stairwell.
- The ground floor and first floor (viewing gallery) can be accessed by these stairs.
- There are 14 steps between floors.
- The steps have low visual contrast markings and have a handrail on the left going up.
- The handrail is not easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Ground Floor - Shared - Left Hand Transfer)
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Location and Access
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- Accessible toilet facilities are available.
- There is no signage on or near the toilet door.
- This accessible toilet is approximately 3m (9ft) from the main entrance.
- This accessible toilet is located to the left, between the first and second sets of doors at the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 126cm x 150cm (4ft 1in x 4ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 79cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are waste paper pedal bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 47cm (1ft 6in).
- There is a hand dryer.
- The hand dryer requires hands to be inserted into the top.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 87cm (2ft 10in) .
- There is not a towel dispenser.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 69cm (2ft 3in).
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Colour Contrast and Lighting
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- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a low visual contrast between the wall-mounted grab rail(s) and wall.
- There is a low visual contrast between the dropdown rail(s) and wall.
- There is a medium visual contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left as you approach the tables/courts from the main entrance.
- The female and male toilets are approximately 26m (85ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
