You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a restaurant and bar, a cafe, conference rooms and hotel rooms.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Conference Centre). Skip to the next section.

Opening Times (Conference Centre)

• The venue has seasonal opening times.

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• Comments View
  • 07:30 - 12am 7 days a week.
  • Closed between Christmas Day - New Years Day.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • There is/are 5 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 215cm x 645cm (7ft 1in x 21ft 2in).
  • The nearest designated bay is 6m (6yd 1ft) from the reception accessible entrance.
  • The furthest designated bay is 6m (6yd 1ft) from the reception accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Reception Main Entrance). Skip to the next section.

Outside Access (Reception Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 140cm (4ft 7in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.
  • There is a second set of doors.
  • The door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 130cm (4ft 3in) wide.

You are on Level Change (Reception Main Entrance). Skip to the next section.

Level Change (Reception Main Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front of and immediately beyond the entrance.
• There is / are 4 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Alternative Accessible Entrance). Skip to the next section.

Outside Access (Alternative Accessible Entrance)

• This information is for the entrance located to the left of the venue at the front.
• There is not level access into the venue.
• The main door(s) open(s) both ways.
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 122cm (4ft).

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• Comments View
  • This is the best entrance for access to the adapted room, using the West Wing Lift.

You are on Level Change (Alternative Accessible Entrance). Skip to the next section.

Level Change (Alternative Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Outside Access (Les Cotils Coffee Shoppe External Entrance). Skip to the next section.

Outside Access (Les Cotils Coffee Shoppe External Entrance)

• This information is for the entrance located to the right hand side of the Main Building.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 83cm (2ft 9in) wide.

You are on Level Change (Les Cotils Coffee Shoppe External Entrance). Skip to the next section.

Level Change (Les Cotils Coffee Shoppe External Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp or slope is 114cm (3ft 9in).

You are on Outside Access (Les Cotils Coffee Shoppe from Reception). Skip to the next section.

Outside Access (Les Cotils Coffee Shoppe from Reception)

• This information is for the entrance located leading from the Main Reception Area.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are permanently held open.
• The door opening is 81cm (2ft 8in) wide.

You are on Level Change (Les Cotils Coffee Shoppe from Reception). Skip to the next section.

Level Change (Les Cotils Coffee Shoppe from Reception)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located immediately beyond the entrance.
• There is / are 3 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Reception Accessible Entrance). Skip to the next section.

Outside Access (Reception Accessible Entrance)

• This information is for the entrance located to the left of the Reception Main Entrance.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 108cm (3ft 7in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Reception Accessible Entrance). Skip to the next section.

Level Change (Reception Accessible Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the left going up.

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• Comments View
  • This access point leads to the East Wing Lift and allows level access to the building.

You are on Outside Access (Swiffen Bar and Restaurant Main Entrance). Skip to the next section.

Outside Access (Swiffen Bar and Restaurant Main Entrance)

• This information is for the entrance located on the ground floor in the West Wing.
• There is level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 126cm (4ft 2in) wide.

You are on Outside Access (Swiffen Bar and Restaurant Internal Entrance). Skip to the next section.

Outside Access (Swiffen Bar and Restaurant Internal Entrance)

• This information is for the entrance located leading from the Main Building and East Wing Lift.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are permanently held open.
• The door opening is 78cm (2ft 7in) wide.

You are on Outside Access (Main Reception). Skip to the next section.

Outside Access (Main Reception)

• This information is for the entrance located to the right of the Reception Main Entrance Doors.
• There is level access into the venue.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are permanently held open.
• The door opening is 86cm (2ft 10in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the Restaurant and Bar, and Cafe.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the Main Building towards the West Wing.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp or slope is 97cm (3ft 2in).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading from the West Wing to the Main Building.
• There is / are 5 step(s) to the area / service.
• The lighting levels at the steps are medium.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does not bypass the step(s).
• There is a standard and / or platform lift to access this service.
• The lift does bypass the step(s).
• The lift does not bypass the ramp.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

• The desk is 4m (4yd 1ft) from the Reception Main Entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments View
  • The distance to the desk via the lift from the Reception Accessible Entrance is 13m from the East Wing lift entrance.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (West Wing Lift). Skip to the next section.

Lift (West Wing Lift)

• There is a lift for public use.
• The lift is located at the rear of the building in the West Wing.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 3m (3yd 10in) from the Sir Michael Wilkings Wing Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 81cm (2ft 8in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (East Wing Lift). Skip to the next section.

Lift (East Wing Lift)

• There is a lift for public use.
• The lift is located in the East Wing facing the Main Reception Accessible Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• The lift is 6m (6yd 1ft) from the Main Reception Accessible Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 81cm (2ft 8in).
• The dimensions of the lift are 110cm x 124cm (3ft 7in x 4ft 1in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Room (Room 17). Skip to the next section.

Room (Room 17)

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• General Information View
  • The Tourist Board rating is 3 Star.
  • There are 26 rooms in total.
  • There are 15 standard ground floor rooms.
  • There are 11 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 5m (5yd 1ft) from the rear lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 17.
  • The width of the door is 86cm.
  • The height of the bed is 55cm.
  • The measurement between the bed base and floor is 3cm (1in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 91cm (2ft 12in).
  • The door opens inwards.
  • The door weight is light.
  • The door is locked by a lever twist.
  • The dimensions of the accessible ensuite are 150cm x 240cm (4ft 11in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space is 147cm (4ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 45cm (1ft 6in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 80cm (2ft 7in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • No emergency alarm is fitted in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • There is a shower chair.
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is high.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is high.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels are bright.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is low.
  • The colour contrast between the grab rails and wall is low.
  • Lighting levels are bright.
• Auxiliary Aids - General View
  • Some rooms have no auxiliary aids for people with sensory impairments.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 1.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • None of these rooms are accessed by platform lift.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.
• Comments View
  • The transfer space measured was on the right.
  • The left hand transfer space measures 63cm.
  • There is a small 5cm step to access the shower.
  • The shower has 2 doors.
  • The doors are light.
  • The doors open outwards.
  • The doors are 103cm wide.

You are on Eating and Drinking (Les Cotils Coffee Shoppe). Skip to the next section.

Eating and Drinking (Les Cotils Coffee Shoppe)

• The following information is for the cafe.
• Full table service is available.
• Food or drinks are not ordered from the service counter.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 1m (3ft 3in) from the Les Cotils Coffee Shoppe External Entrance.
• The standard height for tables is 69cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (Swiffen Bar and Restaurant). Skip to the next section.

Eating and Drinking (Swiffen Bar and Restaurant)

• The following information is for the restaurant/bar.
• The bar does serve food.
• Full table service is available.
• Food or drinks are not ordered from the service counter.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 2m (2yd 7in) from the Swiffen Bar and Restaurant Main Entrance.
• The distance between the floor and the lowest table is 45cm (1ft 6in).
• The distance between the floor and the highest table is 63cm (2ft 1in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is Fine Dining.

You are on Reception (Swiffen Bar and Restaurant). Skip to the next section.

Reception (Swiffen Bar and Restaurant)

• The desk is 3m (3yd 10in) from the Sir Michael Wilkings Wing Entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • The accessible toilet is 8m (8yd 2ft) from the Sir Micheal Wilkings Main Entrance.
  • The accessible toilet is located on the ground floor in the corridor to the left as you enter via the Sir Micheal Wilkings Main Entrance.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 143cm x 192cm (4ft 8in x 6ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 124cm (4ft 1in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet cubicle.
  • The height of the baby change table once extended is 99cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on the ground floor in the corridor to the left as you enter via the Sir Michael Wilkings Main Entrance.
  • The female toilets are 9m (9yd 2ft) from the Sir Michael Wilkings Main Entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on the ground floor in the corridor to the left as you enter via the Sir Michael Wilkings Main Entrance.
  • The male toilets are 7m (7yd 1ft) from the Sir Michael Wilkings Main Entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Comments View
  • There are other similar standard toilets on all other floors.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in the grounds surrounding the venue.
• A member of staff trained in BSL skills is not normally on duty.