Access Guide
Introduction
- Services / facilities within the building include a restaurant and bar, a cafe, conference rooms and hotel rooms.
Location
- The venue is in a pedestrian area.
- There is not a bus stop within 150m (164yds) of the venue.
Opening Times (Conference Centre)
- The venue has seasonal opening times.
-
Comments
View
- 07:30 - 12am 7 days a week.
- Closed between Christmas Day - New Years Day.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- There is/are 5 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 215cm x 645cm (7ft 1in x 21ft 2in).
- The nearest designated bay is 6m (6yd 1ft) from the reception accessible entrance.
- The furthest designated bay is 6m (6yd 1ft) from the reception accessible entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is not a designated drop off point.
Outside Access (Reception Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 140cm (4ft 7in) wide.
-
Second set of doors
View
- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 130cm (4ft 3in) wide.
Level Change (Reception Main Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located in front of and immediately beyond the entrance.
- There is / are 4 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Alternative Accessible Entrance)
- This information is for the entrance located to the left of the venue at the front.
- There is not level access into the venue.
- The main door(s) open(s) both ways.
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 122cm (4ft).
-
Comments
View
- This is the best entrance for access to the adapted room, using the West Wing Lift.
Level Change (Alternative Accessible Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Outside Access (Les Cotils Coffee Shoppe External Entrance)
- This information is for the entrance located to the right hand side of the Main Building.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 83cm (2ft 9in) wide.
Level Change (Les Cotils Coffee Shoppe External Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on the right going up.
- The width of the ramp or slope is 114cm (3ft 9in).
Outside Access (Les Cotils Coffee Shoppe from Reception)
- This information is for the entrance located leading from the Main Reception Area.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are permanently held open.
- The door opening is 81cm (2ft 8in) wide.
Level Change (Les Cotils Coffee Shoppe from Reception)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located immediately beyond the entrance.
- There is / are 3 step(s) to the area / service.
- The lighting levels at the steps are bright.
- The step(s) is/are clearly marked.
- The step(s) is / are deep.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Reception Accessible Entrance)
- This information is for the entrance located to the left of the Reception Main Entrance.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 108cm (3ft 7in) wide.
-
Second set of doors
View
- There is a small raised threshold in the doorway.
Level Change (Reception Accessible Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the right as you face the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on the left going up.
-
Comments
View
- This access point leads to the East Wing Lift and allows level access to the building.
Outside Access (Swiffen Bar and Restaurant Main Entrance)
- This information is for the entrance located on the ground floor in the West Wing.
- There is level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 126cm (4ft 2in) wide.
Outside Access (Swiffen Bar and Restaurant Internal Entrance)
- This information is for the entrance located leading from the Main Building and East Wing Lift.
- There is level access into the venue.
- Level access is via lift.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are permanently held open.
- The door opening is 78cm (2ft 7in) wide.
Outside Access (Main Reception)
- This information is for the entrance located to the right of the Reception Main Entrance Doors.
- There is level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are permanently held open.
- The door opening is 86cm (2ft 10in) wide.
Inside Access
- There is not level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the Restaurant and Bar, and Cafe.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Level Change (Inside Access)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from the Main Building towards the West Wing.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp or slope is 97cm (3ft 2in).
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading from the West Wing to the Main Building.
- There is / are 5 step(s) to the area / service.
- The lighting levels at the steps are medium.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are deep.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp/slope does not bypass the step(s).
- There is a standard and / or platform lift to access this service.
- The lift does bypass the step(s).
- The lift does not bypass the ramp.
Reception (Main Reception)
- The desk is 4m (4yd 1ft) from the Reception Main Entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
-
Comments
View
- The distance to the desk via the lift from the Reception Accessible Entrance is 13m from the East Wing lift entrance.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting levels are medium.
Lift (West Wing Lift)
- There is a lift for public use.
- The lift is located at the rear of the building in the West Wing.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- The lift is 3m (3yd 10in) from the Sir Michael Wilkings Wing Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 81cm (2ft 8in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Lift (East Wing Lift)
- There is a lift for public use.
- The lift is located in the East Wing facing the Main Reception Accessible Entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4.
- The lift is 6m (6yd 1ft) from the Main Reception Accessible Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 81cm (2ft 8in).
- The dimensions of the lift are 110cm x 124cm (3ft 7in x 4ft 1in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Room (Room 17)
-
General Information
View
- The Tourist Board rating is 3 Star.
- There are 26 rooms in total.
- There are 15 standard ground floor rooms.
- There are 11 standard rooms on other floors.
-
Accessible Rooms
View
- There are accessible ensuite facilities.
- There is / are 1 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
-
Location and Access
View
- The accessible room viewed is 5m (5yd 1ft) from the rear lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
-
Accessible Room
View
- The room number or room name viewed was 17.
- The width of the door is 86cm.
- The height of the bed is 55cm.
- The measurement between the bed base and floor is 3cm (1in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
-
Accessible Ensuite
View
- The width of the door to the ensuite is 91cm (2ft 12in).
- The door opens inwards.
- The door weight is light.
- The door is locked by a lever twist.
- The dimensions of the accessible ensuite are 150cm x 240cm (4ft 11in x 7ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space is 147cm (4ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are not available for the toilet.
- The toilet seat is 45cm (1ft 6in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 80cm (2ft 7in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- No emergency alarm is fitted in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
-
Bath and Shower
View
- There is not a bath.
-
Wheel In Shower
View
- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- There is a shower chair.
- There are handrails available for the shower.
-
Signage, colour contrast and lighting in accessible rooms
View
- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels are bright.
-
Colour contrast and lighting in accessible ensuite
View
- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is high.
- The colour contrast between the dropdown rails and wall is low.
- The colour contrast between the grab rails and wall is low.
- Lighting levels are bright.
-
Auxiliary Aids - General
View
- Some rooms have no auxiliary aids for people with sensory impairments.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 1.
-
Ground Floor Standard Rooms
View
- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- None of these rooms are accessed by platform lift.
- Adjoining rooms are not available.
-
Standard Rooms on Other Floors
View
- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
-
Comments
View
- The transfer space measured was on the right.
- The left hand transfer space measures 63cm.
- There is a small 5cm step to access the shower.
- The shower has 2 doors.
- The doors are light.
- The doors open outwards.
- The doors are 103cm wide.
Eating and Drinking (Les Cotils Coffee Shoppe)
- The following information is for the cafe.
- Full table service is available.
- Food or drinks are not ordered from the service counter.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 1m (3ft 3in) from the Les Cotils Coffee Shoppe External Entrance.
- The standard height for tables is 69cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Eating and Drinking (Swiffen Bar and Restaurant)
- The following information is for the restaurant/bar.
- The bar does serve food.
- Full table service is available.
- Food or drinks are not ordered from the service counter.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 2m (2yd 7in) from the Swiffen Bar and Restaurant Main Entrance.
- The distance between the floor and the lowest table is 45cm (1ft 6in).
- The distance between the floor and the highest table is 63cm (2ft 1in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Fine Dining.
Reception (Swiffen Bar and Restaurant)
- The desk is 3m (3yd 10in) from the Sir Michael Wilkings Wing Entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is tactile and pictorial signage on or near the toilet door.
- The accessible toilet is 8m (8yd 2ft) from the Sir Micheal Wilkings Main Entrance.
- The accessible toilet is located on the ground floor in the corridor to the left as you enter via the Sir Micheal Wilkings Main Entrance.
- There is level access to the accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door weight is light.
- The dimensions of the accessible toilet are 143cm x 192cm (4ft 8in x 6ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 78cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 124cm (4ft 1in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 77cm (2ft 6in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicle.
- The height of the baby change table once extended is 99cm (3ft 3in).
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female Toilet(s)
View
- The female toilets are located on the ground floor in the corridor to the left as you enter via the Sir Michael Wilkings Main Entrance.
- The female toilets are 9m (9yd 2ft) from the Sir Michael Wilkings Main Entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilets are located on the ground floor in the corridor to the left as you enter via the Sir Michael Wilkings Main Entrance.
- The male toilets are 7m (7yd 1ft) from the Sir Michael Wilkings Main Entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
-
Comments
View
- There are other similar standard toilets on all other floors.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located in the grounds surrounding the venue.
- A member of staff trained in BSL skills is not normally on duty.