Skip to main content
The new name for DisabledGo

Mulberry Health Suite

Rocquettes Hotel, Les Gravees, St Peter Port, Guernsey, GY1 1RN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Comments View
    • The Mulberry Health Suite is located within Les Rocquettes Hotel.
    • Please see Les Rocquettes Hotel access guide for additional information.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Times

  • Monday 06:30 - 21:00.
  • Tuesday 06:30 - 21:00.
  • Wednesday 06:30 - 21:00.
  • Thursday 06:30 - 21:00.
  • Friday 06:30 - 21:00.
  • Saturday 07:00 - 21:00.
  • Sunday 07:00 - 21:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • There is an intercom.
  • The height of the intercom is 147cm (4ft 10in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 154cm (5ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The width of the door opening is 124cm (4ft 1in).

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to the entrance.
  • There is/are 3 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Outside Access (Accessible Entrance)

  • This information is for the entrance located to the left of the main entrance.
  • There is level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 80cm (2ft 7in).
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open(s) both ways.
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 90cm (2ft 11in).
  • Comments View
    • This entrance gives access to the bar area.
    • To reach recepton from this entrance there are 6 steps or a lift.

Level Change (Spa Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading to the spa entrance.
  • There is / are 4 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located immediately beyond the hotel accessible entrance.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is 7m (7yd 1ft) from the hotel accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 84cm x 130cm (2ft 9in x 4ft 3in).
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • The lighting levels are varied.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 4 steps.
  • The steps do have handrails.
  • The handrails are in the centre.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the right as you enter.
    • The fitness suite is 12m (13yd 4in) from the accessible entrance.
    • There is step free access to the fitness suite.
    • There are not doors into the fitness suite.
  • IFI Accredited Fitness Suite View
    • No staff have received IFI Mark standard Disability Equality Training.
    • IFI accredited equipment is available.
    • For example: upper body multi-station.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Standard Changing Room (Male)

  • There are standard changing rooms available.
  • The standard changing room is 16m (17yd 1ft) from the the accessible entrance.
  • The standard changing room is 7m (7yd 1ft) from the reception desk.
  • The standard changing room is 5m (5yd 1ft) from the swimming pool.
  • The standard changing rooms are located off the main corridor.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is not level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a shallow step.
  • Comments View
    • There is also a similar female changing room off the main corridor.

Toilet with Adaptations

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • The accessible toilet is 16m (17yd 1ft) from the accessible entrance.
    • The accessible toilet is located offthe main corridor.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 230cm x 270cm (7ft 7in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 77cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Accessible Shower

  • Accessible shower facilities are available.
  • The showers are located within the accessible toilet.
  • The facilities available in the accessible shower are handrails.
  • There is level access to the services from the shower facilities.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.