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Pandora Hotel

52 Hauteville, Guernsey, GY1 1DG

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Access Guide

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Introduction

  • Services / facilities within the building include a hotel with restaurant and bar.

Location

  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front and rear of the building.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 146cm (4ft 9in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 66cm.
  • Step(s) View
    • The step(s) is/are located to the right as you face the entrance and in the doorway.
    • There is/are 12 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There are 11 medium height steps leading to the entrance and 1 deep step in the doorway.
    • The handrail on the right is easy to grip.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There is seating available near to the reception area.
    • The seating is sofas and armchairs.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are varied.

Eating and Drinking (Bar and Lounge)

  • The following information is for the bar.
  • The bar is located on the ground floor, to the rear of the building.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 8m (8yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 31cm (1ft).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is bar meals.
  • Comments View
    • Guests with mobility issues can be served breakfast and evening meals in the bar and lounge.
    • There is level access to the bar through the lounge.

Level Change (Ground Floor Front Left Corridor)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the left hand corridor leading to the stairs to the lower ground floor, rooms 1-20 and 109- 110, the standard toilets and the bar.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There is a similar step along the rear corridor leading off the left hand corridor, giving access to the bar and rooms 1-20 (shown in photograph 2).

Room (Room 17)

  • General Information View
    • The Tourist Board rating is 2* Hotel.
    • There are 55 rooms in total.
    • There are 13 standard ground floor rooms.
    • There are 42 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) Teletext/subtitles.
    • The venue does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • There is a deep step (19cm) into the shower created by the shower tray.

Level Change (Ground Floor Rear Left Corridor)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the ground floor, in the rear left corridor, leading to rooms 10, 11, 14 and 20.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).

Other Floors (Main Stairs)

  • Steps View
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are rooms 201-212 and 301-309.
  • Comments View
    • There are similar staircases at the front right and rear left of the building.
    • There are single, manual, heavy doors to access the stairwell from the first floor upwards.

Other Floors (Ground to Lower Ground)

  • Steps View
    • The floors which are accessible by stairs are LG and G.
    • There are 15 steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are The Sunflower Restaurant.
  • Comments View
    • There is a manual, double, light door to access the stairwell on the lower ground floor.
    • Guests with mobility issues can request meals to be served in the ground floor bar and lounge.

Eating and Drinking (The Sunflower Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located on the lower ground floor of the hotel.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the stairs.
  • The standard height for tables is 69cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • Cereals and cold drinks are available as a buffet service and are on the table to the left as you enter the restaurant.

Level Change (The Sunflower Restaurant)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the archways leading to the main seating area.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • Comments View
    • The ramp surveyed was in the left hand archway.
    • There are steep ramps (5.4 degrees) in the central and right hand side archways.
    • Using the left hand archway avoids the steep ramps.

Level Change (Second Floor)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the second floor, between rooms 307 and 308.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 79cm (2ft 7in).

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the ground floor, along the front left corridor as you enter the building.
    • The female toilet(s) is/are approximately 11m (12yd 1in) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the ground floor, along the corridor leading to the rear left of the building, between reception and bar.
    • The male toilet(s) is/are approximately 13m (14yd 8in) from the main entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are medium.

Level Change (Standard Male Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the standard male toilets leading to the urinals.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.