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Post Office

Commercial Arcade, Guernsey, GY1 1LA

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Access Guide

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Overview

Toilet and Changing Facilities

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Church Square.
    • The Blue Badge bays are clearly marked and signposted.
  • Public Car Parks View
    • There is a public car park located off South Esplanade, on Albert Pier.
    • The name of the car park is Albert Pier Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the post office, at the junction of Market Hill and Commercial Arcade.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 12cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 92cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Shop (Post Office)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow walkways.
    • The flooring is shiny.
    • The visual contrast between the shelving and floor varies between low and high.
    • Some of the walls have a reflective finish.
    • There may be background noise.
    • Signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is consistent throughout.
    • Seating available on this floor includes: chairs with armrests.
    • Customers can obtain online items from the post office counter.
    • Lighting levels vary due to the use of large glazed walls.
    • The checkout area is located straight ahead as you enter the building.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter, self-serve touchscreens and a customer service counter.
  • Payment Counter View
    • The counter surveyed was the post office counter.
    • Signage is not provided for the counter.
    • The queue width is under 120cm and the width at each turn is under 150cm.
    • The payment counter has windows and patterned/distracting backgrounds.
    • The height of the payment counter is 98cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 81cm.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.
    • The parcel weighing scales are at a height of 91cm.
  • Self-Service Touchscreens View
    • The self-service touchscreen surveyed was the self-service counter.
    • The self-service touchscreens have the following accessibility features: lowered touchscreens.
    • The height of the self-serve touchscreen display ranges from 103cm to 127cm from the floor.
    • The height of the scanner is 90cm.
    • The lowered self-service touchscreens have a height range between 94cm and 118cm, with the scanner at a height of 77cm. The self service touchscreens are for post office services - payments cannot be made at them.

Stairs (Ground Floor to First Floor - Postal Museum)

  • The stairs surveyed are located to the left as you enter the post office.
  • The ground floor and first floor can be accessed by these stairs.
  • There are 14 steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.
  • The first portion of the staircase has handrails on both sides.

Stairs (First Floor to Second Floor - Postal Museum)

  • The stairs surveyed are located within the postal museum, linking the upper and lower levels of the exhibition on the first floor and second floor.
  • The first floor and second floor can be accessed by these stairs.
  • There are 6 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Exhibition Space (Postal Museum)

  • The museum is indoors.
  • The following areas have stepped access: all areas. The museum is located on the first and second floors of the building, which can only be accessed via stairs.
  • Access throughout may include narrow walkways.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is no (or very little) background noise.
  • Lighting levels vary due to the use of large glazed walls.
  • Display information includes: pictorial and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is a virtual tour available.
  • Areas with stepped access only can be experienced by visitors via a virtual tour, an information booklet and a video on tablet or mobile phone.
  • The virtual tour is viewed on your own personal mobile device by scanning a QR code.