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Puffin and Oyster

Grand Havre, Guernsey, GY6 8JR

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Access Guide

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Overview

Toilet and Changing Facilities

  • Ambulant toilet facilities are located in the male and female toilets to the right of the bar.
  • The male and female toilet facilities are located to the left from the main entrance.
  • The male and female toilet facilities are located to the right of the bar.
  • Parent and baby changing facilities are located within the male toilets to the right of the bar.

Parking

  • Car Park View
    • The car park is located at the front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Outdoor Terrace - Accessible)

  • This entrance is located at the side of the Outdoor Terrace.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 5 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are three portable ramps to overcome three separate sets of steps.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 190cm.
  • The doors have a high visual contrast.
  • There is a 2cm lip at the threshold.
  • There is step-free level access as you enter.

Entrance (Main Entrance)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are 7 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Portable ramps are available to provide step free access to the pub via the Outdoor Terrace.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors open towards you.
  • The width of the opening is 160cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • One door is permanently held open.
  • There is step-free level access as you enter.

Eating and Drinking

  • Location and Service View
    • The most accessible route has step-free level access and uneven surfaces.
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located ahead from the main entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 112cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables, high tables and booths.
    • Some seating and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Outdoor Terrace Rear)

  • Location and Service View
    • The most accessible route has steep ramps or slopes, manual doors and doors permanently held open.
    • This area has designated seating.
    • Full table service is available.
    • Menus are handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and booths.
    • Some seating and tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • There is a retractable cover for this seating area.
      This external seating area can also be accessed by a grassy slope and three steps.
      These steps have handrails on both sides.
      The step height is 22cm.
      The step depth is 29cm.

Eating and Drinking (Outside Terrace Front)

  • Location and Service View
    • The most accessible route has steep ramps or slopes.
    • This area has designated seating.
    • Full table service is available.
    • Menus are handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is uncovered.
    • The following areas have step-free access via ramps or slopes: all of the outdoor terrace area.
    • The following areas have stepped access: all of the outdoor terrace area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables.
    • Some seating is fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.

Standard Toilet Facilities (Rear)

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the left from the main entrance.
  • The distance from the main entrance is 7m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilets.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 75cm.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a soap dispenser and a hand dryer available.
  • The wash basin has a push tap.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities (Right of Bar)

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the right of the bar.
  • The distance from the main entrance is 15m.
  • The most accessible route has narrow walkways, manual doors, step-free level access and uneven surfaces.
  • There is step-free level access into the toilets.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 75cm.
  • Internally the door has a high visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicles have a horizontal grab rail on the right.
  • There is a wash basin, a soap dispenser, a baby changing table and a hand dryer available.
  • The wash basin has a push tap.
  • The height of the baby change facility when in use is 80cm.
  • Lighting levels were even at the time of the survey.
  • The baby change facility is only available in the male standard toilets.