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Rohais Surgery

Rohais, St Peter Port, Guernsey, GY1 1FF

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right, straight ahead, and then on the left hand side of the corridor beyond reception as you enter the building.
    • The toilet with adaptations has a transfer space on both sides.
    • The shared step-free standard toilet facilities are located to the right, straight ahead, and then on the left hand side of the corridor beyond reception as you enter the building.
    • 9EBD7845-8FAC-424B-8C28-B26D02C2AF3F
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located to the rear of the building, off Rohais.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay has faded markings.
    • The surveyed Blue Badge parking bay dimensions are 300cm (width) x 356cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 4m from the entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope.
    • The Blue Badge bay is flush with the bottom of the ramp and steps in front of the entrance.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located to the rear of the building, leading in from the car park.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is over 150cm wide with a handrail that switches sides.
  • The ramp bypasses the steps.
  • There are 5 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 25cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The ramp is over 150cm wide; however there are wall-mounted flower baskets on the side of the building which may reduce the width to under 75cm depending on the season.
  • There is a single automatic door at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens towards you.
  • The width of the opening is 74cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • GP Reception.
  • The reception is located to the right as you enter the building.
  • The distance from the entrance is 5m.
  • The most accessible route to reception has doors permanently held open and narrow walkways.
  • There is step-free level access to reception.
  • There is a permanently-held-open door with an opening width of 78cm to enter the reception area.
  • The height of the reception desk is 115cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has patterned/distracting backgrounds.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include doors permanently held open and narrow walkways.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, chairs without armrests and benches.
  • Lighting levels vary due to the size of the space.

Consultation / Medical Room (Consulting Room 4)

  • There are 10 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 4.
  • The room is located to the right, straight ahead, and then on the right hand side of the corridor beyond reception as you enter the building.
  • The most accessible route to the room has step-free level access, doors permanently held open and narrow walkways.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The width of the opening is 75cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing at a fixed height.
  • The length of the treatment table is 180cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.

Shop (Rohais Pharmacy)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 150cm - 180cm.
    • Some aisles are obstructed by product displays, which are on coasters and can easily be moved.
    • The flooring is shiny.
    • There is a high visual contrast between the shelving and floor throughout this area.
    • There is background noise.
    • Signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is consistent throughout.
    • Seating available on this floor includes: benches.
    • Customers can obtain online items from the payment and prescriptions counter.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The checkout area is located straight ahead as you enter the pharmacy.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was the payment and prescriptions counter.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 91cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Shared - Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located to the right, straight ahead, and then on the left hand side of the corridor beyond reception as you enter the building.
    • The distance from the entrance is 15m.
    • The most accessible route to the toilet has step-free level access, doors permanently held open and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a low visual contrast.
    • The width of the door opening is 75cm.
    • The door has a sliding bolt lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 174cm (width) x 223cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet.
    • The lateral transfer space on the left is 68cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 70cm (from the side of the toilet pan).
    • There is a lever flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a low visual contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 70cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 81cm from the floor.
    • The wash basin has a twist/turn tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 89cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 112cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 174cm from the floor.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.