You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Policy & Resources, Development and Planning, Environment & Infrastructure, Population Management, Home Affairs and Education Services.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in St Peter Port.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 320cm x 420cm (10ft 6in x 13ft 9in).
  • The nearest designated bay is 26m (28yd) from the main entrance.
  • The furthest designated bay is 29m (32yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • One of the Blue Badge bays is located 12m from the rear entrance (Payments).

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the building, on La Charotterie.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 120cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 118cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Rear). Skip to the next section.

Entrance (Rear)

• This entrance is located to the rear of the building.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is ramped and stepped access at the entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• The ramp bypasses the step.
• There is 1 step with a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The step is clearly marked.
• The height of the step is not between 15cm and 18cm.
• The height of the highest step is 10cm.
• There is a key fob/card reader at a height of 115cm.
• There is a single automatic door at this entrance.
• The door opens towards you.
• The width of the opening is 99cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 108cm.
• There is step-free level access as you enter.

You are on Reception (Main). Skip to the next section.

Reception (Main)

• The desk/counter is 2m (6.56168ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are 1-2-3-4-5-6-7.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.

You are on Lift (Staff Lift). Skip to the next section.

Lift (Staff Lift)

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1-2-3-4-5-6-7.
• The lift is 16m (17yd 1ft) from the main entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 103cm x 128cm (3ft 5in x 4ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

You are on Lift (Public Lift). Skip to the next section.

Lift (Public Lift)

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are 3-4-5-6-7.
• The lift is 10m (32ft 10in) from main entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 77cm (2ft 6in).
• The dimensions of the lift are 96cm x 130cm (3ft 2in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • The male changing area was surveyed.
  • The changing area is located on Level 2 of the building, straight ahead as you enter through the rear entrance.
  • The distance from the rear entrance is 9m.
  • The most accessible route to the changing area has step-free level access and manual doors.
  • There is step-free level access into the changing area.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 76cm.
  • Internally the door has a high visual contrast.
  • Facilities in this area include: toilets, showers, a changing bench and lockers.
  • There are lockers at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Toilet Facilities View
  • There is step-free level access to the toilet facilities.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever mixer tap.
• Shower Facilities View
  • There is stepped access to the shower facilities.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
  • There is a key card reader to access the changing rooms at a height of 116cm.

You are on Changing Room with Adaptations (Right Hand Transfer). Skip to the next section.

Changing Room with Adaptations (Right Hand Transfer)

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• Location and Access View
  • The changing room surveyed is located on Level 2 of the building, ahead and on the left as you enter through the rear entrance.
  • The distance from the rear entrance is 7m.
  • The most accessible route to the changing room has step-free level access and manual doors.
  • There is step-free level access into the changing room.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • Facilities available in the changing room include: a toilet, a wash basin and a wheel-in shower.
  • The dimensions of the changing room are 235cm (width) x 246cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right of the toilet as you look at it, however it is obstructed.
  • The lateral transfer space is 158cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 55cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 69cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 101cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 103cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The changing room has a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • There is a flip-down shower seat.
  • The shower seat is 49cm from the floor.
  • The shower controls are lever mixer.
  • There are grab rails and dropdown rails for the shower.
  • The shower grab rails have a low visual contrast.
  • The shower dropdown rails have a low visual contrast.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a fixed height shower head in addition to the adjustable and detachable one.

You are on Toilet with Adaptations (Level 2 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 2 - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on Level 2, to the right through the door and then on the left as you enter the building through the rear entrance.
  • The distance from the rear entrance is 8m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 162cm (width) x 222cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 94cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 55cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 102cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 103cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 141cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Toilet Facilities (Level 2). Skip to the next section.

Standard Toilet Facilities (Level 2)

• The shared standard toilet facilities were surveyed.
• The toilets are located ahead and on the left as you enter the building through the rear entrance.
• The distance from the rear entrance is 8m.
• The most accessible route has step-free level access and manual doors.
• There is step-free level access into the toilet.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door is easy to open.
• The width of the door opening is 67cm.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
• The wash basin has a lever mixer tap.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Toilet Facilities (Level 3). Skip to the next section.

Standard Toilet Facilities (Level 3)

• The male and female standard toilet facilities were surveyed.
• The toilets are located to the right and then to the left as you enter the building through the main entrance.
• The distance from the main entrance is 12m.
• The most accessible route has step-free level access and narrow walkways.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door requires effort to open.
• The width of the door opening is 75cm.
• Internally the door has a high visual contrast.
• There are ambulant toilet facilities available.
• The ambulant cubicle has a horizontal grab rail on the right and a vertical grab rail on the left.
• There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
• The wash basin has a lever mixer tap.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Some departments provide a home service.