You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 200cm x 470cm (6ft 6in x 15ft 5in).
  • On street Blue Badge parking is located on St James Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on St James Street.
• Drop-off Point View
  • There is not a designated drop off point.
  • The standard on-street parking bays are not individually marked. The width of the standard parking bays is 200cm. There is room for approximately five cars.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located to the side of the venue.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 155cm (5ft 1in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.

You are on Outside Access (Concert Hall Entrance). Skip to the next section.

Outside Access (Concert Hall Entrance)

• This information is for the entrance located to the front of the venue.
• There is not level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 200cm (6ft 7in).

You are on Level Change (Concert Hall Entrance). Skip to the next section.

Level Change (Concert Hall Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.

You are on Entrance (Sound.gg - The Pit). Skip to the next section.

Entrance (Sound.gg - The Pit)

• Sound.gg - The Pit.
• This entrance is located to the rear of the building, off St James Street.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is ramped and stepped access at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with handrails on both sides.
• There are 20+ steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The doors open towards you.
• The width of the opening is 76cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.
• This entrance is only used when sound.gg - The Pit is open.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk/counter is 8m (8yd 2ft) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played within the café Area.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

You are on Theatre. Skip to the next section.

Theatre

• There are designated spaces for wheelchair users.
• Designated seating is located in each row.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit alongside the patron.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a fixed loop.
• Staff are trained to use the hearing assistance system.
• The rows suitable for hearing assistance systems are all but the middle rows.
• There is a wheelchair to borrow.
• To borrow a wheelchair, contact a member of staff.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.
• Seats can be removed from the end of all rows to accommodate a wheelchair.

You are on Level Change (Foyer). Skip to the next section.

Level Change (Foyer)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.

You are on Eating and Drinking (Café St James). Skip to the next section.

Eating and Drinking (Café St James)

• The following information is for the café.
• The café is located on the first floor.
• Full table service is available.
• Food or drinks are not ordered from the service counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 3m (3yd 10in) from the lift.
• The distance between the floor and the lowest table is 36cm (1ft 2in).
• The distance between the floor and the highest table is 96cm (3ft 2in).
• There is ample room for a wheelchair user to manoeuvre.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are LG-G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1.
• The lift is approximately 9m (9yd 2ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Stage). Skip to the next section.

Lift (Stage)

• There is a lift for public use.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Staff do need to be notified for use of the lift.
• The lighting level in the lift is moderate to good.

Collapse all Expand all

• Comments View
  • The platform lift gives access to the stage bypassing the 3 medium steps.

You are on Eating and Drinking (Sound.gg - The Pit). Skip to the next section.

Eating and Drinking (Sound.gg - The Pit)

Collapse all Expand all

• Location and Access View
  • The Pit is located on the lower ground floor, to the right as you enter via the Sound.gg - The Pit entrance, or to the left as you exit the lift.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 155cm.
  • There is a small lip on the threshold of the doors.
• Service View
  • This area has a bar where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are wall-mounted and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located straight ahead as you enter the venue.
  • There is step-free level access to the counter.
  • The height of the counter is 114cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the majority of the seating within the stage area (via a single step).
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and stools.
  • Furniture available in this area includes: coffee tables.
  • Some chairs are fixed.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.
  • Lighting levels are low and with glare.
    The bar is a live music venue and will be very loud whenever it is open.

You are on Toilet with Adaptations (Ground Floor - Shared - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Shared - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 4m (4yd 1ft) from the Main Entrance.
  • This accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 96cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a low visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a low visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the toilet with adaptations.
  • The height of the baby change table once extended is 88cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the lower ground floor.
  • The female and male toilets are approximately 4m (4yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There are additional similar male and female toilets on the first floor.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.