You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in St Peter Port.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 174cm (5ft 8.5in).

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• Second set of doors View
  • There is not a second set of doors.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is not a lift to access this area/service.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

• This information is for the entrance located at the side of the venue.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 110cm (3ft 7.31in).

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• Second set of doors View
  • There is not a second set of doors.

You are on Level Change (Side Entrance). Skip to the next section.

Level Change (Side Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There are not step(s) to access this area/service.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 10m (32.8084ft) from the side entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 14/04/2026.
• The hearing assistance system was working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 14/04/2026.
• The hearing assistance system was working at the time of testing.
• This venue does play background music.
• Music is played in some parts of the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Restaurant Bar Internal (Lobby Bar). Skip to the next section.

Restaurant Bar Internal (Lobby Bar)

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 5m (16.4042ft) from the side entrance.
• The distance between the floor and the lowest table is 70cm (2ft 3.56in).
• The distance between the floor and the highest table is 73cm (2ft 4.74in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied.
• If the Dax Bar and Restaurant is not accessible, main meals and drinks can be served in the lobby bar - please contact the venue for more information.

You are on Level Change (Other Floors, Main Lift, Dax Bar and Restaurant and Standard Toilets). Skip to the next section.

Level Change (Other Floors, Main Lift, Dax Bar and Restaurant and Standard Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is portable.
• Please contact a member of staff for use of the portable ramp.
• The width of the ramp/slope is 122cm (4ft 0.03in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of the reception area.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• The ramp/slope does bypass the step(s).
• There is not a lift to access this area/service.

You are on Level Change (Richmond Suite). Skip to the next section.

Level Change (Richmond Suite)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading up to the facilities.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B-G-1-2-3-4-5.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Comments View
  • The services on other floors which are not accessible include rooms 102-114, 200-211, 218-219, 300-312, 318-319, 401-406, 500-508.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• There is a lift for public use.
• The lift is located next to reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are B-G-1-2-3-4.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 20m (6.1m) from the side entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 6.71in).
• The dimensions of the lift are 98cm x 120cm (3ft 2.58in x 3ft 11.24in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Second Lift). Skip to the next section.

Lift (Second Lift)

• There is a lift for public use.
• The lift is located to the right of the reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3.
• The lift is 12m (13yd 4in) from the side entrance.
• The clear door width is 75cm (2ft 6in).
• The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 120cm from the floor.
• Highest control 140.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 4.
  • There are 73 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 73 standard rooms on other floors.
• Accessible Rooms View
  • There are not accessible ensuite facilities.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) vibrating pillow(s) and Teletext/subtitles.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.
  • The Herm Junior Suite has more manouvering space in the bedroom and has grab rails available in the en suite. The Penthouse Suite has more manouvering space in the bedroom area.

You are on Restaurant Bar Internal (Dax Bar and Restaurant). Skip to the next section.

Restaurant Bar Internal (Dax Bar and Restaurant)

• The following information is for the restaurant.
• Once inside, there is not level access to the service.
• Food is available from the bar.
• Full table service is available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 26m (85.30184ft) from the lift.
• The distance between the floor and the lowest table is 70cm (2ft 3.56in).
• The distance between the floor and the highest table is 70cm (2ft 3.56in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied.
• If the Dax Bar and Restaurant is not accessible, main meals and drinks can be served in the Lobby Bar - please contact the venue for more information.

You are on Level Change (Dax Bar and Restaurant and Standard Toilets). Skip to the next section.

Level Change (Dax Bar and Restaurant and Standard Toilets)

• There is a/are step(s) to access this area/service.
• The steps are located after the 2 steps in the reception lobby and to the right of the main lift.
• There are 4 medium steps with handrails on both sides leading up to the standard toilets and a landing.
• There are a further 5 medium steps with handrails on both sides leading up to the Dax Bar and Restaurant.
• The steps are not clearly marked.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 6m (19.68504ft) from the side entrance.
  • This accessible toilet is located to the left as you enter, in the lobby bar.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 75cm (2ft 5.53in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 154cm x 190cm (5ft 0.63in x 6ft 2.8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm (2ft 9.86in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are not available for the toilet.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 5.72in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 58cm (1ft 10.83in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5.13in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a low visual contrast between the internal door and wall.
  • There is a low visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a low visual contrast between the dropdown rail(s) and wall.
  • There is a low visual contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.
  • There are loose paper towels positioned at a height of 69cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located next to the main lift.
  • The female and male toilets are approximately 25m (82.021ft) from the side entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the standard female toilets.
  • The height of the baby change table once extended is 94cm (3ft 1.01in).
  • Inside the venue, there is not level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.