Access Guide
Introduction
- Services / facilities within the building include a hotel with conference rooms, function room, bar and restaurant.
- Services / facilities within the grounds include an outdoor swimming pool and patio.
Location
- There is not a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is free for all users.
- The car park is located in front of and at the rear of the building.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are loose chippings.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is not a designated drop off point.
-
Comments
View
- There are 4 standard parking bays at the front of the building shown in photographs 1 and 2.
- These can be reserved for guests with mobility issues by prior arrangement.
- The front car park is block paved.
- The rear car park is block paved and loose chippings.
Outside Access (Main Entrance)
-
Entrance
View
- This information is for the entrance located at the front of the building.
- There is ramped/sloped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 142cm (4ft 8in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the door opening is 124cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 126cm.
-
Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
-
Comments
View
- The first set of doors open by push bar on exit.
Outside Access (Rear Entrance)
-
Entrance
View
- This information is for the entrance located at the rear of the building.
- There is ramped/sloped and stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 130cm.
-
Ramp/Slope
View
- The ramp/slope is located on the pathway leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope does not bypass the step(s).
-
Step(s)
View
- The step(s) is/are located at the kerb leading from the car park to the entrance.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- There is not a/are not handrail(s) at the step(s).
-
Comments
View
- The first set of doors are opened by push bar to exit.
Reception
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the main reception and bar area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Eating and Drinking (Du Nord Bar)
- The following information is for the restaurant/bar.
- The bar is located on the ground floor, in the middle of the hotel, just past the reception desk.
- The bar does serve food.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 11m (12yd 1in) from the main entrance.
- The distance between the floor and the lowest table is 60cm (1ft 12in).
- The distance between the floor and the highest table is 92cm (3ft).
- The standard height for tables is 72cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Eating and Drinking (Du Nord Restaurant)
- The following information is for the restaurant.
- The restaurant is located on the ground floor, at the rear left of the building as you enter via the main entrance.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 17m (18yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- The distance between the floor and the highest table is 108cm (3ft 7in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Function Rooms
- The function rooms are located on the ground floor at the rear right of the building as you enter.
- The function rooms are 20m from the main entrance.
- The doors open towards you (pull).
- The doors are double and heavy.
- The clear door width is 158cm.
- The room has dividing walls and can be used as one large room or a number of varying sized rooms.
- There are 3 small rooms when all dividing doors are closed.
- There are tables and chairs in the function room.
- The height of the tables is 69cm.
- The chairs do not have armrests.
Conference Rooms
- There are 2 conference rooms.
- The conference rooms are located to the right as you enter via the main entrance.
- The conference rooms are 2m from the main entrance.
- The doors open away from you (push).
- The doors are single and light but on a self-closer.
- The clear door width for the conference room doors is 79cm.
- There are tables and chairs.
- The height of the tables is 70cm.
- Some of the chairs are height adjustable.
- All of the chairs have armrests.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G, 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
-
Comments
View
- There are manual, double, heavy doors to access the stairwell on all floors.
Lift
- There is a lift for public use.
- The lift is located to the left when entering through the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Wall mounted information boards are provided at lift landings.
- There are manual, heavy, double doors to access the lift lobby on all floors.
- The lift is approximately 16m (17yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 106cm x 137cm (3ft 6in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Room (115)
-
General Information
View
- The Tourist Board rating is 3* Hotel.
- There are 99 rooms in total.
- There are 25 standard ground floor rooms.
- There are 72 standard rooms on other floors.
-
Accessible Rooms
View
- There are accessible ensuite facilities.
- There is / are 2 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
-
Location and Access
View
- The accessible room viewed is 10m (10yd 2ft) from the reception.
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
-
Accessible Room
View
- The room number or room name viewed was 115.
- The width of the door is 89cm.
- The height of the bed is 56cm.
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- It is out of reach(higher than 10cm (4") from floor).
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
-
Accessible Ensuite
View
- The width of the door to the ensuite is 87cm (2ft 10in).
- The door opens outwards.
- The door weight is light.
- The door does not have a lock.
- The dimensions of the accessible ensuite are 239cm x 171cm (7ft 10in x 5ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 172cm (5ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the left.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is not a toilet roll holder.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 77cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
-
Bath and Shower
View
- There is not a bath.
-
Wheel In Shower
View
- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- The shower seat is flip-down.
- The flip-down or fixed seat height is 44cm (1ft 5in).
- There are handrails available for the shower.
-
Signage, colour contrast and lighting in accessible rooms
View
- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels are bright.
-
Colour contrast and lighting in accessible ensuite
View
- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is high.
- The colour contrast between the dropdown rails and wall is high.
- The colour contrast between the grab rails and wall is high.
- Lighting levels are bright.
-
Auxiliary Aids - General
View
- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) vibrating pillow(s).
- Vibrating fire alarms are available from reception.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 2.
-
Ground Floor Standard Rooms
View
- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- None of these rooms are accessed by platform lift.
- Adjoining rooms are not available.
-
Standard Rooms on Other Floors
View
- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
-
Comments
View
- There is a steep ramp to enter the shower created by the shower tray.
Swimming Pool
- There is not a ramped entrance into the water.
- There is not a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 5 steps.
- The steps do have handrails.
- The handrails are on the right going up.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
-
Comments
View
- There is also a shallow/children's pool with 3 steps to enter.
Toilet with Adaptations
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
- This accessible toilet is located on the ground floor, to the left as you enter via the main entrance.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 170cm x 230cm (5ft 7in x 7ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 99cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, open waste paper bin and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 83cm (2ft 9in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet cubicle.
- The height of the baby change table once extended is 99cm (3ft 3in).
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located on the ground floor, to the left as you enter through the main entrance.
- The female toilet(s) is/are approximately 7m (7yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are medium.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located on the ground floor, to the left as you enter through the main entrance.
- The male toilet(s) is/are approximately 1m (3ft 3in) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Additional Info
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located immediately outside the venue.
- A member of staff trained in BSL skills is not normally on duty.