Access Guide
Overview
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About
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- This is a sexual assault referral centre.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Victoria Pier Car Park.
- View information on Victoria Pier Car Park (opens new tab) .
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- There is step-free level access throughout.
- The following areas have stepped access: all areas of the centre.
- Access throughout may include manual doors, doors permanently held open and narrow walkways.
- The ground and first floor can be accessed via stairs.
- There is not a toilet with adaptations available.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language interpreters can be provided on request.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points and Wi-Fi.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on North Esplanade.
- The Blue Badge bays are clearly marked.
- There is 1 Blue Badge parking space.
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Public Car Parks
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- There is a public car park located at Victoria Pier.
- The name of the car park is Victoria Pier Car Park.
- Designated Blue Badge parking bays are available in the car park.
Toilet and Changing Facilities
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Toilet Facilities
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- The shared toilet facilities are located at the rear of the clinic.
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Washroom and Shower Facilities
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- Standard shower facilities are located at the rear of the clinic.
Entrance
- This entrance is located on North Plantation, opposite Guernsey Information Centre.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 2 steps with no handrails.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors open away from you.
- The width of the opening is 54cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second single manual door.
- The second door is permanently held open.
- The width of the opening is 80cm.
- The second door has a high visual contrast.
- There is stepped access as you enter.
- There are 16 steps with a handrail on the left going up.
- The handrail is not easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
Reception
- The reception is located to the left of the stairs on the first floor.
- The distance from the stairs is 2m.
- The most accessible route to reception has doors permanently held open.
- There is step-free level access to reception.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- The flooring is shiny and patterned.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, armchairs and sofas.
- Furniture available in this area includes: coffee tables and desks.
- Some tables are fixed.
- There are books and activities for children available.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include narrow walkways, manual doors and doors permanently held open.
- Some flooring is shiny.
- There is a low visual contrast between the walls and floor in all walkways.
- There is no (or very little) background noise.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey.
Room (Waiting Room)
- The room is located ahead and to the left of the stairs.
- The distance from the stairs is 2m.
- The most accessible route to the room has uneven surfaces, steps, manual doors and doors permanently held open.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The width of the opening is 72cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: armchairs and sofas.
- Furniture available in the room includes: tables and coffee tables.
- Some tables are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Announcements are in person.
- Lighting levels were even at the time of the survey.
Standard Toilet Facilities
- The shared standard toilet facilities were surveyed.
- The toilet is located at the rear of the clinic on the right hand side.
- The distance from the stairs is 12m.
- The most accessible route has doors permanently held open, manual doors, steps and narrow walkways.
- There is step-free level access into the toilet.
- There is no signage on or near the door.
- The door opens outwards and has a low visual contrast.
- The width of the door opening is 64cm.
- Internally the door has a high visual contrast.
- There are no ambulant toilet facilities available.
- There is a wash basin, a soap dispenser and a wall mounted towel dispenser available.
- The wash basin has a lever mixer tap.
- Lighting levels were even at the time of the survey.
Standard Shower Facilities
- The standard shower facilities surveyed are located at the rear of the clinic, on the right hand side.
- The distance from the stairs is 8m.
- The most accessible route has step-free level access, doors permanently held open, manual doors and narrow walkways.
- There is stepped access into the shower cubicle.
- There are 2 steps with no handrails.
- The steps are clearly marked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 21cm.
- The depth of the steps is not between 30cm and 45cm.
- The second small step into the shower cubicle is 10cm high.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 72cm.
- Internally the door has a high visual contrast.
- There is an adjustable shower head which can also be detached.
- The shower controls are twist/turn.
- There is no shower seat.
- Additional features include: a mirror and coat hooks.
- Lighting levels were low at the time of the survey.
