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Willow House - The Bailiwick Sexual Assault Referral Clinic

Willow House, 13 North Plantation, St Peter Port, GY1 2LQ

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on North Esplanade.
    • The Blue Badge bays are clearly marked.
    • There is 1 Blue Badge parking space.
  • Public Car Parks View
    • There is a public car park located at Victoria Pier.
    • The name of the car park is Victoria Pier Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Toilet and Changing Facilities

Entrance

  • This entrance is located on North Plantation, opposite Guernsey Information Centre.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 54cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second single manual door.
  • The second door is permanently held open.
  • The width of the opening is 80cm.
  • The second door has a high visual contrast.
  • There is stepped access as you enter.
  • There are 16 steps with a handrail on the left going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.

Reception

  • The reception is located to the left of the stairs on the first floor.
  • The distance from the stairs is 2m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny and patterned.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Furniture available in this area includes: coffee tables and desks.
  • Some tables are fixed.
  • There are books and activities for children available.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include narrow walkways, manual doors and doors permanently held open.
  • Some flooring is shiny.
  • There is a low visual contrast between the walls and floor in all walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Lighting levels were even at the time of the survey.

Room (Waiting Room)

  • The room is located ahead and to the left of the stairs.
  • The distance from the stairs is 2m.
  • The most accessible route to the room has uneven surfaces, steps, manual doors and doors permanently held open.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The width of the opening is 72cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs and sofas.
  • Furniture available in the room includes: tables and coffee tables.
  • Some tables are fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The shared standard toilet facilities were surveyed.
  • The toilet is located at the rear of the clinic on the right hand side.
  • The distance from the stairs is 12m.
  • The most accessible route has doors permanently held open, manual doors, steps and narrow walkways.
  • There is step-free level access into the toilet.
  • There is no signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 64cm.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever mixer tap.
  • Lighting levels were even at the time of the survey.

Standard Shower Facilities

  • The standard shower facilities surveyed are located at the rear of the clinic, on the right hand side.
  • The distance from the stairs is 8m.
  • The most accessible route has step-free level access, doors permanently held open, manual doors and narrow walkways.
  • There is stepped access into the shower cubicle.
  • There are 2 steps with no handrails.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The second small step into the shower cubicle is 10cm high.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 72cm.
  • Internally the door has a high visual contrast.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist/turn.
  • There is no shower seat.
  • Additional features include: a mirror and coat hooks.
  • Lighting levels were low at the time of the survey.