Access Guide
Overview
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About
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- The venue is a card and party supply shop.
- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located off Fairlands.
- View information on The Forum car park (opens new tab).
- There is on-street Blue Badge Bay parking.
- The nearest train station is Stevenage.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
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Getting Help and Assistance
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- Seating is not available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on Marshgate.
- The Blue Badge bays are clearly marked and signposted.
- Markings and hatched areas vary and only some are signposted.
- There is a public car park located off Fairlands Way.
- The name of the car park is The Forum car park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
- There are electric vehicle charging points and additional Blue Badge parking bays on Marshgate.
Shop
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Access to the Shop
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- The shop is located in the pedestrianised shopping area of Queensway.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the shop.
- There are double manual doors.
- The doors are permanently held open.
- The doors are easy to open.
- The width of the opening is 184cm.
- The doors have a medium colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
- Some flooring is shiny.
- There is background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located to the right as you enter the shop.
- Signage is not provided for the counter.
- The height of the counter is 95cm.
- There is a lowered section at the counter.
- The height of the lowered section is 72cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 112cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.