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Lost Ark Games

29 Market Place, Stevenage, SG1 1DH

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Access Guide

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Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Marshgate.
    • The Blue Badge bays are clearly marked and signposted.
    • Some Blue Badge bays have faded markings and only some are signposted.
    • There is a public car park located St George's Way.
    • The name of the car park is St George's Way Multi-storey.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.
    • The blue badge bays in St George's Way Multi-storey car park are all located on the fifth floor.

Shop

  • Access to the Shop View
    • The venue is located within the pedestrianised area of Market Place.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the shop.
    • There are double manual doors.
    • The doors open away from you.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 95cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are over 180cm.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
    • The flooring is shiny.
    • There is background noise in this area which varies depending on the function/event.
    • Seating available for customers includes: chairs without armrests.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Payment Counters and Checkouts View
    • The payment counter is located at the rear of the shop.
    • Signage is not provided for the counter.
    • The height of the counter is 108cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 115cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right hand side of the counter.
    • The distance from the entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens by sliding and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 172cm (width) x 218cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 81cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the non-transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 108cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were low at the time of the survey.