Access Guide
Overview
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About
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- This venue is an opticians and audiology specialist.
- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located Fairlands Way.
- View information on The Forum car park (opens new tab).
- There is on-street Blue Badge Bay parking.
- The nearest train station is Stevenage.
- This station has step-free access.
- The nearest bus station is Stevenage.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is a portable hearing assistance system.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include: different languages (on request).
- There is a water bowl available for assistance dogs.
- There is a designated assistance dog spending area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on Marshgate.
- The Blue Badge bays are clearly marked and signposted.
- The Blue badge bays markings vary and only some are signposted.
- There is a public car park located off Fairlands Way.
- The name of the car park is The Forum car park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
- There are additional Blue Badge parking bays and electric vehicle charging points available on Marshgate.
Shop
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Access to the Shop
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- The shop is located in the Queensway pedestrian area.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free access via slope into the shop.
- The slope has a slight gradient.
- There are double manual doors.
- The doors open both ways.
- The doors require effort to open.
- The width of the opening is 180cm.
- The doors have a medium colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
- There is no (or very little) background noise.
- There is product signage.
- Some signage is clearly visible with high contrasting colours.
- Seating available for customers includes: chairs with armrests and chairs without armrests.
- Lighting levels vary due to there being different types of lights in the space.
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Payment Counters and Checkouts
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- The payment counter is located at the rear right hand side of the shop.
- Signage is not provided for the counter.
- The height of the counter is 119cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 129cm.
- The payment machine is portable.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system could not be tested at the time of the survey.
- Lighting levels were even at the time of the survey.