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Stevenage Interchange

Old Great North Rd, Stevenage, SG1 1LZ

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Access Guide

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Overview

  • About View
    • The Stevenage Bus Interchange is a bus station.
    • Services available in the venue include: bus and coach services.
  • Parking and Public Transport View
    • There is on-street Blue Badge Bay parking and a public car park nearby.
    • The nearest parking is located Danesgate Car Park.
    • View information on Danesgate Car Park (opens new tab) .
    • The nearest train station is Stevenage Train Station.
    • There are are two shops in the interchange area.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There are two sets of double sliding automatic doors to access the bus station. The doors are located at the front of the interchange building and to the rear, leading to the bus stands.
    • There is step-free level access throughout.
    • There is a Changing Places facility, which can also be used as a toilet with adaptations.
    • There is a baby change facility.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • Additional facilities/services include: Wi-Fi.
  • Related Access Guides View
    • Please note that assistance from staff, security, and cleaning attendants may not be available at all times when open.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located within the Changing Places facility.
    • The shared step-free standard toilet facilities are located in the interchange building.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located in the interchange building.
    • Parent and baby changing facilities are located within the shared, standard toilets.

Bus/Coach Stands

  • There are 12 stands at this station.
  • The following stands have step-free level access: stands A - L.
  • All stands are clearly signed.
  • All stands are sheltered.
  • The stands do not have help points.
  • All stands have seating.
  • Seating available on the stands includes: chairs with armrests and benches.
  • The seating is fixed.
  • The stands have an electronic timetable display and a digital display.
  • Stand boarding areas do not have tactile markings.
  • Stand boarding areas have clear markings.

Entrance

  • This entrance is located at the front of the bus interchange.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 140cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Counter

  • The counter is located to the left, on entering the building.
  • The distance from the entrance is 2m.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 74cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is patterned.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and benches.
  • The seating is fixed.

Changing Places

  • Location and Access View
    • The Changing Places facility surveyed is located in the internal seating area.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The distance from main entrance is 10m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile, pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 107cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
    • The dimensions of the facility are 380cm (width) x 270cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The transfer space on the left as you face the toilet is 70cm.
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 98cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 185cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 107cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 85cm from the floor.
    • A wide paper roll dispenser is not available.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 84cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • A privacy screen is available.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.