You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 01782 367 599.
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).
• Ticket Sales View
  • The telephone number for ticket sales is 01782 367 599.
  • The email address for ticket sales is [email protected].
  • To view the web page for ticket sales click here (opens in new tab).
• Hospitality View
  • The telephone number for hospitality enquiries is 01782 592 211.
  • The email address for hospitality enquiries is [email protected].
  • To view the web page for hospitality click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a/are not steward(s) trained in British Sign Language.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From the North/South/West:
    Leave the M6 at Junction 15 and take the second exit at the first roundabout onto the A500. Exit the A500 at the second slip road and then keep to the right for the A50. At the roundabout take the second exit to join the A50 (the stadium is signposted and visible on the sky-line to the right). Once on the A50 take the first exit and head up the bank towards the traffic lights. Turn right at the traffic lights and head over the fly-over. Take the third exit at the first roundabout then the first exit at the second roundabout (the stadium is visible ahead). At the third roundabout take the third exit to reach the main entrance of the stadium.
    
    From the East
    Take the A50 to Stoke-on-Trent. Exit at the final slip road on the A50, with the stadium on the left. Take the third exit at the first roundabout and then the third exit at the second roundabout, this will lead you to the main entrance of the stadium.
  • On non matchdays parking is available directly outside the Q-railing Stand (West Stand).
    On matchdays access is strictly limited to vehicles with parking permits for car parks; North, West 1 and West 2. Signs also indicate coach and disabled parking.
    Supporters without a car parking pass have access to the South and Trent car parks on Stanley Matthews Way, within these car parks there are limited spaces and are sold on a strictly first come first served basis.
    All car parks open from 11.00am for an afternoon game and from 4.00pm for an evening game. Access to the car parks is available from both the A50 and the junction for Stanley Matthews Way on Trentham Road (A5035).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The number 20 bus service runs from Stand N at the Stoke-on-Trent City Centre Bus Station (in Hanley) to the bet365 Stadium.
  • For more information on FirstGroup buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Stoke-on-Trent.
  • Stoke-on-Trent Train Station is situated on the West Coast Main Line and provides direct access from London, Manchester, Birmingham, Derby and Crewe. On matchdays, buses are provided from the station to the stadium for both home and visiting supporters.
  • For more information on National Rail please click here (opens new tab).

You are on Car Parking and Drop Off. Skip to the next section.

Car Parking and Drop Off

• For more information about the parking please click here.

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• There is step-free access around the concourse, however there are some very slight slopes in places. The surface of the concourse varies between block paving and concrete.
  There are some steps located outside the Boothen End (North Stand). These steps can be bypassed by using the dropped kerbs and the designated pathway in the North Car Park.
  There are also steps located on the concourse between the ticket office and the Q-railing Stand (West Stand). These can be bypassed via the ramp on the opposite side of the access road, within West Car Park 1. There are pedestrian road crossings with bollards on either side of the ramp.
• On matchdays there are food and drink stands located around the concourse; at the Boothen End (North Stand), on the corner between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand), on the Tile Mountain Stand (East Stand), on the corner between the Tile Mountain (East Stand) and The Caldwell Construction Stand (South Stand) and on the away section of The Caldwell Construction Stand (South Stand).
  There are programme stalls located around the concourse.
• There is step-free access from the concourse to all of the stands.
• On matchdays the away section of The Caldwell Construction Stand (South Stand) is sectioned off.
  There are gates manned with stewards on either side of the concourse outside of the away section of The Caldwell Construction Stand (South Stand).
  Access between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand) is possible via the public footpath along Stanley Matthews Way.
• Clear directional signage is provided on the concourse.
• There is a stadium plan/map on the concourse.
• There is a steward/member of staff available for assistance on matchdays.

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• Stand(s) View
  • For more information on the Boothen End (North Stand) please click here - (new tab).
  • For more information on the Tile Mountain Stand (East Stand) please click here - (new tab).
  • For more information on the The Franklyn Stand (West Stand) Lower Tier please click here - (new tab).
  • For more information on the The Franklyn Stand (West Stand) Upper Tier please click here - (new tab).
  • For more information on the The Caldwell Construction Stand (South Stand) please click here - (new tab).
  • For more information on the The Caldwell Construction Stand (South Stand) Visiting Supporters please click here - (new tab).
• Ticket Office(s) View
  • For more information on the ticket office(s) please click here - (new tab).
• Shop(s) View
  • For more information on the Megastore please click here - (new tab).
• Bar(s) / Restaurant(s) View
  • For more information on Delilah's Bar please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on the Main Reception and Hospitality please click here - (new tab).
• Additional Services View
  • For more information on the Sir Stanley Matthews Memorial please click here - (new tab).

You are on Access Point (Boothen End - Accessible Entrance - Gate J). Skip to the next section.

Access Point (Boothen End - Accessible Entrance - Gate J)

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• Access Point View
  • This information is for the access point located on the outer wall of the Boothen End (North Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 167cm.
  • There is a/are handheld ticket reader(s) at the access point.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 10m from the access point.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Access Point (Boothen End - Accessible Entrance - Gate L). Skip to the next section.

Access Point (Boothen End - Accessible Entrance - Gate L)

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• Access Point View
  • This information is for the access point located on the outer wall of the Boothen End (North Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 167cm.
  • There is a/are handheld ticket reader(s) at the access point.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 10m from the access point.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Access Point (Boothen End - Accessible Entrance - Gate M1). Skip to the next section.

Access Point (Boothen End - Accessible Entrance - Gate M1)

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• Access Point View
  • This information is for the access point located on the outer wall of the Boothen End (North Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 75cm.
  • There is a/are fixed ticket reader(s) at the access point.
  • The height of the ticket reader(s) is/are 120cm.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 12m from the access point.
  • This access point gives access to the upper platform designated seating area.
• Access to the Stand Concourse View
  • There is step-free access via lift from the access point to the stand concourse.

You are on Lift (Gate M1 - Upper Platform Designated Seating Area). Skip to the next section.

Lift (Gate M1 - Upper Platform Designated Seating Area)

• There is a lift for public use.
• The lift is located to the right when entering Gate M1.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the Gate M1 Access Point.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Access Point (Boothen End - Accessible Entrance - Gate M2). Skip to the next section.

Access Point (Boothen End - Accessible Entrance - Gate M2)

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• Access Point View
  • This information is for the access point located on the outer wall of the Boothen End (North Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 85cm.
  • There is a/are fixed ticket reader(s) at the access point.
  • The height of the ticket reader(s) is/are 120cm.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 12m from the access point.
  • This access point gives access to the upper platform designated seating area.
• Access to the Stand Concourse View
  • There is step-free access via lift from the access point to the stand concourse.

You are on Lift (Gate M2 - Upper Platform Designated Seating Area). Skip to the next section.

Lift (Gate M2 - Upper Platform Designated Seating Area)

• There is a lift for public use.
• The lift is located to the left when entering Gate M2 Access Point.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the Gate M2 Access Point.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 130cm (3ft 3in x 4ft 3in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Access Point (The Franklyn Stand (West Stand) Lower Tier - Accessible Entrance - Gate G). Skip to the next section.

Access Point (The Franklyn Stand (West Stand) Lower Tier - Accessible Entrance - Gate G)

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• Access Point View
  • This information is for the access point located on the outer wall of The Franklyn Stand (West Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 120cm.
  • There is a/are handheld ticket reader(s) at the access point.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 10m from the access point.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Access Point (The Franklyn Stand (West Stand) Lower Tier /Boothen End (North Stand) - Pitchside Designated Seating - Gate G). Skip to the next section.

Access Point (The Franklyn Stand (West Stand) Lower Tier /Boothen End (North Stand) - Pitchside Designated Seating - Gate G)

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• Access Point View
  • This information is for the access point located to the left as you enter Gate G.
  • The access point is not clearly signed.
  • There is ramped/sloped access to the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 89cm.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 7m from the access point.

You are on Turnstile(s) (Boothen End (North Stand)). Skip to the next section.

Turnstile(s) (Boothen End (North Stand))

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• Turnstile(s) View
  • This information is for the turnstile(s) located on the outer wall of the Boothen End (North Stand).
  • The turnstile(s) used to access the stand is/are 15, 16, 17, 18, 19, 20, 21, 22 and 23.
  • The turnstile(s) is/are clearly signed.
  • The turnstiles are all similar.
  • The turnstile(s) surveyed was/were turnstile 17.
  • There is step-free access to the turnstile(s) surveyed.
  • The turnstile(s) opening width is 50cm.
  • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
  • The height of the ticket reader(s) is/are 110cm.
  • There is a steward available for assistance.
  • The turnstile(s) can be overcome by using the accessible entrances.
• Access to the Stand Concourse View
  • There is step-free access from the turnstile(s), to the stand concourse.

You are on Stand. Skip to the next section.

Stand

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• Stand View
  • This stand is for home supporters.
  • This stand has a dedicated access point for wheelchair users.
  • There are designated spaces for wheelchair users within this stand.
  • Designated spaces for wheelchair users are located at pitchside, in the back row and on the concourse level.
  • Clear directional signage is not provided for the designated spaces.
  • There is designated seating for ambulant disabled people within the stand.
  • There is step-free access throughout the concourse area(s).
  • The flooring in the concourse area(s) is concrete.
  • Clear directional signage is provided in the concourse area(s).
  • Background music/noise is not played in the concourse area(s).
  • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
  • The colour contrast between the walls and floor in the concourse area(s) is fair.
  • Lighting levels in the concourse area(s) are varied.
  • There are food and drink counters situated along the concourse area(s).
  • Headsets for audio commentary can be used in this stand.
  • Headsets are collected from a steward.
  • There is not a deposit charge for the use of headsets.
• Access to the Stand Seating View
  • There is ramped/sloped access from the concourse to stand seating.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp/slope.
  • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
• Stand Facilities View
  • There is an/are accessible toilet(s) available within the stand.
  • Accessible toilets are located on the main concourse and on the upper platform.
  • There are standard toilets available within the stand.
  • There are not ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the stand.

You are on Food and Drink (Boothen End (North Stand)). Skip to the next section.

Food and Drink (Boothen End (North Stand))

• The food and drink counter(s) is/are located along the Boothen End (North Stand) concourse and in the upper platform designated seating area.
• The food and drink counter(s) is/are clearly signed.
• There is step-free access to the food and drink counter(s).
• The height of the food and drink counter(s) is/are high (110cm+).
• There is a low section at the food and drink counter(s) with a height of 76cm or below.
• There is not a clear knee recess beneath the lowered section(s) of the food and drink counter(s).
• The lowered food and drink counter(s) has/have a separate queue.
• There is not a hearing assistance system at the food and drink counter(s).
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• There is a steward available to provide assistance with ordering food and drink.
• Stewards can assist in taking food and drink to the designated seating area(s).

You are on Designated Seating Area(s). Skip to the next section.

Designated Seating Area(s)

• The designated seating areas in this stand are located at pitchside, on the concourse level and in the back row of the stand.

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• Seating Area 1 View
  • This information is for the designated seating area located at pitchside.
  • There is step-free access to the designated seating area.
  • The designated seating area(s) is/are clearly marked.
  • The view from the seating area is good.
  • There is/are 26 designated space(s) for wheelchair users in the seating area.
  • Companions sit behind the patron.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.
• Seating Area 2 View
  • This information is for the designated seating area located on the concourse level.
  • There is step-free access to the designated seating area, via lift.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does not bypass the step(s).
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The designated seating area(s) is/are clearly marked.
  • The view from this seating area is good.
  • There is/are 7 designated space(s) for wheelchair users in this seating area.
  • Companions sit next to the patron and behind the patron.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward for this seating area to provide assistance.
  • There is an accessible toilet close to the seating area.
  • There are similar designated seating areas along the concourse level.
• Seating Area 3 View
  • This information is for the designated seating area located in the back row.
  • The name of the designated seating area is Upper Platform - Boothen End (North Stand).
  • There is step-free access to the designated seating area, via lift.
  • The designated seating area(s) is/are not clearly marked/signed.
  • The view from this seating area is good.
  • There is/are 20 designated space(s) for wheelchair users in this seating area.
  • Companions sit next to the patron.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward for this seating area to provide assistance.
  • There is an accessible toilet close to the seating area.

You are on Lift (Designated Seating Area - Concourse Level). Skip to the next section.

Lift (Designated Seating Area - Concourse Level)

• There is a lift for public use.
• The lift is located on the concourse level, in Block 21.
• The lift is approximately 27m (29yd 1ft) from the Accessible Entrance J.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 75cm (2ft 6in).
• The dimensions of the lift are 90cm x 120cm (2ft 11in x 3ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • There are two similar designated seating areas in Blocks 22 and 23 with identical platform lifts.
  • Stewards are available to provide assistance on matchdays.

You are on Accessible Toilet(s) (Block 20 - Boothen End (North Stand)). Skip to the next section.

Accessible Toilet(s) (Block 20 - Boothen End (North Stand))

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the concourse, at the entrance to Block 20.
  • This accessible toilet is approximately 25m (27yd 1ft) from the nearest designated seating area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 150cm x 189cm (4ft 11in x 6ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 108cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Block 23 - Boothen End (North Stand)). Skip to the next section.

Accessible Toilet(s) (Block 23 - Boothen End (North Stand))

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the concourse, at the entrance to Block 23.
  • This accessible toilet is approximately 10m (10yd 2ft) from the nearest designated seating area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 166cm x 216cm (5ft 5in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 107cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Changing Places (Upper Platform - Boothen End (North Stand)). Skip to the next section.

Changing Places (Upper Platform - Boothen End (North Stand))

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• Location and Access View
  • The facility is located on the Upper Platform.
  • The facility is approximately 8m (8yd 2ft) from the Gate M2 upper platform lift.
  • There is level access into the facility, via lift.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do not need a key for the facility.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 108cm (3ft 7in).
  • The dimensions of the facility are 310cm x 410cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 79cm.
  • The transfer space on the left as you face the toilet is 192cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 86cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 100cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary, clinical waste and general domestic waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Upper Platform - Boothen End (North Stand)). Skip to the next section.

Accessible Toilet(s) (Upper Platform - Boothen End (North Stand))

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the upper platform.
  • This accessible toilet is approximately 9m (9yd 2ft) from the Gate M1 upper platform lift.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm.
  • The dimensions of the accessible toilet are 150cm x 295cm (4ft 11in x 9ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 74cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Q-railing Stand (West Stand) and Boothen End (North Stand) Designated Seating Area - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Q-railing Stand (West Stand) and Boothen End (North Stand) Designated Seating Area - Left Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located in the outside toilet block between the Q-railing Stand (West Stand) and the Boothen End (North Stand).
  • This accessible toilet is approximately 32m (34yd 2ft) from the nearest designated seating area.
  • There is ramped/sloped access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm.
  • The dimensions of the accessible toilet are 210cm x 206cm (6ft 11in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 149cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Q-railing Stand (West Stand) and Boothen End (North Stand) Designated Seating Area - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Q-railing Stand (West Stand) and Boothen End (North Stand) Designated Seating Area - Right Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located in the outside toilet block between the Q-railing Stand (West Stand) and the Boothen End (North Stand).
  • This accessible toilet is approximately 32m (34yd 2ft) from the nearest designated seating area.
  • There is ramped/sloped access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm.
  • The dimensions of the accessible toilet are 165cm x 220cm (5ft 5in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.