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Boothen Quarter

Stoke City Football Club - bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a/are not steward(s) trained in British Sign Language.

Getting Here

  • By Road View
    • From the North/South/West:
      Leave the M6 at Junction 15 and take the second exit at the first roundabout onto the A500. Exit the A500 at the second slip road and then keep to the right for the A50. At the roundabout take the second exit to join the A50 (the stadium is signposted and visible on the sky-line to the right). Once on the A50 take the first exit and head up the bank towards the traffic lights. Turn right at the traffic lights and head over the fly-over. Take the third exit at the first roundabout then the first exit at the second roundabout (the stadium is visible ahead). At the third roundabout take the third exit to reach the main entrance of the stadium.

      From the East
      Take the A50 to Stoke-on-Trent. Exit at the final slip road on the A50, with the stadium on the left. Take the third exit at the first roundabout and then the third exit at the second roundabout, this will lead you to the main entrance of the stadium.
    • On non matchdays parking is available directly outside the Q-railing Stand (West Stand).
      On matchdays access is strictly limited to vehicles with parking permits for car parks; North, West 1 and West 2. Signs also indicate coach and disabled parking.
      Supporters without a car parking pass have access to the South and Trent car parks on Stanley Matthews Way, within these car parks there are limited spaces and are sold on a strictly first come first served basis.
      All car parks open from 11.00am for an afternoon game and from 4.00pm for an evening game. Access to the car parks is available from both the A50 and the junction for Stanley Matthews Way on Trentham Road (A5035).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Stoke-on-Trent.
    • Stoke-on-Trent Train Station is situated on the West Coast Main Line and provides direct access from London, Manchester, Birmingham, Derby and Crewe. On matchdays, buses are provided from the station to the stadium for both home and visiting supporters.
    • For more information on National Rail please click here (opens new tab).

Car Parking and Drop Off

Access Point

  • This access point is located next to the North car park.
  • The access point is clearly signed.
  • Assistance is available at the access point.
  • There is step-free level access.
  • There are double gates at this access point.
  • The gates are permanently held open.
  • The width of the opening is 187cm.
  • The doors have a low visual contrast.
  • The gate has a sliding bolt lock.

Getting Around

  • There is step-free level access throughout all areas.
  • There is background noise.

Eating and Drinking

  • Location and Access View
    • The bars are either side as you enter.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered.
    • Full table service is not available.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 136cm.
    • There is not a lowered section at the counter.

Seating Area

  • Location and Access View
    • The seating area is ahead as you enter.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • The seating area is covered.
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: benches.
    • Furniture available in this area includes: tables.
    • The chairs and tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right of the seating area.
    • The distance from the access point is 28m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free access via ramp into the facility.
    • The ramp has a steep gradient.
    • The ramp is over 150cm wide with handrails on both sides.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 108cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 217cm (width) x 240cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 150cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 110cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the right of the seating area.
  • The distance from the access point is 26m.
  • The most accessible route has step-free level access.
  • There is stepped access into the toilets.
  • There are 2 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 26cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 82cm.
  • Internally the door has a high visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicle has horizontal grab rails on both sides.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a sensor tap.
  • Lighting levels were even at the time of the survey.